---
title: 'Technical Program Manager, Support Delivery at OpenAI'
canonical: 'https://feeny.ai/job/technical-program-manager-support-delivery-openai-san-francisco-9x5anx6evkmd'
type: 'job'
last_seen: '2026-10-15'
---

# Technical Program Manager, Support Delivery at OpenAI

- **Company:** [OpenAI](https://feeny.ai/companies/openai)
- **Location:** San Francisco, CA
- **Compensation:** $216k–$240k
- **Employment:** full-time
- **Posted:** 2026-05-22
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/openai/b8a1293b-bf5b-488d-8257-869584db6496/application

**Skills:** Program management, Operations, Support engineering, Tooling and automation, Dashboards, ETL pipelines, Low-code apps, ChatGPT, LLMs, Natural language processing for code generation

> Join OpenAI's User Operations team to define and implement foundational support practices that scale with company growth. Lead support delivery programs, drive process alignment, and implement AI-powered automation to enhance customer experience and operational efficiency.

## Job description

## About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

## About the Role

We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.

In this role, you will:

- Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
- Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
- Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability
- Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
- Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
- Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale
- Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
- Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

You might thrive in this role if you:

- Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
- Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
- Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
- Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
- Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
- Are passionate about using tools and automation to drive efficiency and improve customer outcomes
- Possess exceptional communication, organization, and problem-solving skills
- Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

## About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf). Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241). [OpenAI Global Applicant Privacy Policy](https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf) At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

## About OpenAI

## Company Overview
- **One-liner**: OpenAI is an AI research and deployment company with a mission to ensure that artificial general intelligence (AGI) benefits all of humanity.
- **Entity Type**: Private – structured as a nonprofit parent (OpenAI Foundation) governing a for-profit public benefit corporation (OpenAI Group). The company has confidentially submitted a draft S-1 registration statement to the SEC, signaling a potential future IPO.
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2015
- **Founders**: Sam Altman, Greg Brockman, Ilya Sutskever, John Schulman, Wojciech Zaremba, and others

## Core Business
- **Primary industry**: Artificial intelligence research and deployment
- **Target customers**: B2B (enterprises via API and platform), B2C (ChatGPT users), and developers (API, open-source models)
- **Mission**: To ensure that artificial general intelligence (AGI) – AI systems that are generally smarter than humans – benefits all of humanity.

## Products & Services
- **[ChatGPT](https://openai.com/chatgpt)**: Conversational AI assistant available via web and mobile, used by consumers and integrated into enterprise workflows.
- **[GPT-4 API](https://openai.com/product)**: Large language model accessed via API for developers to build AI-powered applications (text generation, summarization, code assistance, etc.).
- **[DALL-E](https://openai.com/dall-e-3)**: Image generation model that creates images from natural language descriptions.
- **[Whisper](https://openai.com/research/whisper)**: Open-source speech recognition system.
- **[OpenAI Agents](https://openai.com/)**: Emerging product category focused on autonomous AI agents that can perform tasks on behalf of users (announced June 2026).

## Market Standing
- **Valuation**: Not publicly disclosed in the provided sources. Widely reported in the press at ~$300 billion as of early 2026 (post-funding round), but this figure is not confirmed by OpenAI’s official materials.
- **Key Metric**: Total funding exceeds $13 billion from Microsoft and other investors. The company has also confidentially filed a draft S-1 with the SEC (see [openai.com](https://openai.com/) – “Confidential submission of draft S-1”).
- **Notable Investors/Partners**: Microsoft (strategic partner and largest investor), with additional participation from Thrive Capital, Sequoia Capital, Andreessen Horowitz, and others.
- **Growth Signals**: Active hiring with 721 open roles posted; expansion into agent-based products; confidential IPO filing; continued deployment of frontier models.

## Competitive Advantages
- **First-mover & brand recognition**: ChatGPT became the fastest-growing consumer app in history, establishing OpenAI as the household name in generative AI.
- **Research leadership**: Consistently publishes cutting-edge research (GPT-4, DALL-E 3, Whisper, etc.) and attracts top AI talent.
- **Compute & infrastructure**: Exclusive partnership with Microsoft provides massive cloud computing resources (Azure) for training and inference.
- **Unique governance structure**: The nonprofit parent ensures mission alignment (AGI benefiting humanity) while the for-profit arm can raise capital and scale products.

## Strategic Focus
- **Safe AGI development**: Continued emphasis on safety research, alignment, and responsible deployment (e.g., safety systems, model provenance).
- **Enterprise expansion**: Growing ChatGPT Enterprise and API offerings for businesses.
- **Agentic AI**: Building autonomous agents that can “transform work” (announced June 2026).
- **IPO preparation**: Confidential S-1 filing indicates intent to go public, which will require increased financial transparency and governance maturity.

## Why Work Here
- **Culture & values**: OpenAI’s stated values include “Humanity first,” “Act with humility,” “Feel the AGI,” and “Ship joy.” Operating principles emphasize agency, creativity, rapid iteration, and intense focus.
- **Benefits**: Competitive health insurance, mental healthcare support, 24-week paid birth-parent leave (plus 20 weeks for other parents), generous PTO, annual learning & development stipend, daily meals (breakfast, lunch, dinner), and a domestic conference budget.
- **Work environment**: Hybrid/office-based (San Francisco headquarters). The company offers a residency program for researchers and engineers transitioning into AI.
- **Impact**: Employees work directly on frontier AI models that shape the industry and society. The mission-driven nature attracts talent passionate about AGI’s societal implications.

## Sources
1. [OpenAI About Page](https://openai.com/about/)
2. [OpenAI Careers Page](https://openai.com/careers/)
3. [OpenAI Job Search](https://openai.com/careers/search)
4. [OpenAI Homepage](https://openai.com/)

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