---
title: 'Technical Program Operations Manager at Definitive Healthcare, India'
canonical: 'https://feeny.ai/job/technical-program-operations-manager-definitive-healthcare-india-bengaluru-7gs3918p02ts'
type: 'job'
last_seen: '2026-09-11'
---

# Technical Program Operations Manager at Definitive Healthcare, India

- **Company:** Definitive Healthcare, India
- **Location:** Bengaluru, India
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/definitivehcindia/jobs/6141869004

## Job description

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

Technical Program Operations Manager

Location: India Reports to: Sr. Manager, Technical Program & Project Management

## Overview

We are seeking a Technical Program Operations Manager to own the operational governance, administration, automation, and optimization of the Technical Program Management (TPM) tool ecosystem, including Jira, Confluence, Tempo, ScriptRunner, and Asana.

This role partners with Technical Program Management, Product, Engineering, Finance, and Product Operations to improve tooling, data quality, reporting, capacity planning, and operational efficiency across the organization.

## Key Responsibilities

Platform Ownership & Governance

- Own and administer Jira, Confluence, Tempo, ScriptRunner, Asana, and related integrations.
- Configure Jira workflows, issue types, permissions, custom fields, dashboards, filters, templates, and automation.
- Develop and maintain Confluence standards, templates, and information architecture.
- Manage Tempo rosters, time-tracking standards, and data quality.
- Establish TPM tooling standards, governance, SOPs, and user documentation.
- Manage intake, testing, communication, and rollout of platform and workflow changes.
- Conduct governance and access audits, including onboarding/offboarding.

Reporting & Analytics

- Maintain accurate Jira and Tempo data through recurring audits and backlog hygiene.
- Develop dashboards and executive reporting for CapEx, labor utilization, engineering capacity, resource allocation, portfolio health, and staffing.
- Analyze operational trends and provide recommendations to improve planning and forecasting.
- Support audit requirements with reliable operational data.

Capacity Planning & Operational Excellence

- Support quarterly and annual engineering capacity and resource planning.
- Maintain workforce, roster, and resource planning data.
- Partner with Finance and Engineering leadership to improve forecasting and reporting.
- Identify manual or repetitive processes and implement automation.
- Evaluate tools, integrations, add-ons, and platform capabilities to improve efficiency.

Stakeholder Enablement

- Develop onboarding materials, training, office hours, user guides, and support processes.
- Partner with TPM, Product, Engineering, Finance, and Product Operations teams.
- Support quarterly planning, portfolio reviews, governance forums, and executive reporting.

## Qualifications

- Bachelor’s degree in information systems, Computer Science, Business, Engineering, or equivalent experience.
- 5+ years of experience administering Jira and Confluence in a technology/SaaS environment.
- Hands-on experience with Jira, Confluence, Tempo, Script Runner, and Asana.
- Strong knowledge of Jira workflows, permissions, automation, reporting, and administration.
- Experience with workflow automation, APIs, webhooks, scripting, or low-code automation.
- Advanced Excel skills and experience with SQL, Tableau, Sigma, or similar analytics tools.
- Experience building operational dashboards and reporting.
- Experience supporting TPM, PMO, or Engineering Operations teams.
- Knowledge of Agile methodologies, portfolio management, capacity planning, and software capitalization (CapEx).
- Experience working with globally distributed teams and US-based stakeholders across time zones.
- Strong analytical, organizational, communication, and problem-solving skills.
- Atlassian certifications are preferred.

## About Definitive Healthcare, India

## Company Overview
- **One-liner**: Definitive Healthcare provides a SaaS platform that transforms data, analytics, and expertise into healthcare commercial intelligence, helping clients uncover the right markets, opportunities, and people in the healthcare industry.
- **Entity Type**: Public (Nasdaq: DH)
- **Headquarters**: Framingham, Massachusetts, USA (Global HQ); India office in Bengaluru, Karnataka
- **Founded**: 2011
- **Founders**: Jason Krantz

## Core Business
- **Primary industry/industries**: Healthcare commercial intelligence, healthcare data and analytics, SaaS
- **Target customers**: B2B — primarily biopharma companies, medical device manufacturers, healthcare IT firms, professional services organizations, and healthcare providers who need to sell products into the healthcare market.
- **Mission or purpose statement**: To transform data, analytics, and expertise into healthcare commercial intelligence, helping clients uncover the right markets, opportunities, and people so they can shape tomorrow’s healthcare industry.

## Products & Services
- **Definitive Healthcare Platform**: A SaaS platform that provides commercial intelligence for the healthcare market. It offers data, analytics, and insights to help clients with go-to-market planning, sales intelligence, market intelligence, product development, and corporate development. The platform covers data on over 225 million de-identified consumers, 1 million physicians, and 16 million business profiles across the healthcare ecosystem. [definitivehc.com](https://www.definitivehc.com/)

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. As of mid-2025, market cap is approximately $800 million–$1.2 billion (check current ticker DH for latest).
- **Key Metric**: Annual Revenue — Definitive Healthcare reported annual revenue of approximately $260 million (FY 2024). Total Funding (historical pre-IPO): The company raised over $180 million in private funding before its IPO in 2021.
- **Notable Investors/Partners**: Key investors prior to IPO included Spectrum Equity, .406 Ventures, and others. The company has expanded through acquisitions including Monocl and Analytical Wizards.
- **Growth Signals**: Expanded global client base to 2,900+ clients; more than doubled company size since 2020; recognized as a Great Place to Work in India (2023–2024); operates offices in the US, Sweden, and India; continues to hire across engineering, data science, and customer success roles in Bengaluru. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india)

## Competitive Advantages
- **Data Moat**: Proprietary dataset covering the entire U.S. healthcare market — including physicians, hospitals, de-identified consumers, and business profiles — that is difficult to replicate.
- **SaaS Platform**: Integrated analytics and workflow tools that embed data into clients’ existing go-to-market processes.
- **Acquisition Strategy**: Strategic acquisitions (Monocl, Analytical Wizards) have expanded data capabilities and geographic reach.
- **Client Stickiness**: Over 2,900 clients rely on the platform for core commercial decisions, creating high switching costs.

## Strategic Focus
- **Global Expansion**: Growing presence in India (Bengaluru office) and Sweden (Gothenburg office) to tap into global talent and markets.
- **Product Innovation**: Enhancing the platform with AI/ML capabilities to deliver deeper predictive analytics and intelligence.
- **Data Depth**: Continuing to expand and refine healthcare data coverage to maintain competitive edge.
- **Talent Development**: Investing in career development programs, employee-led affinity groups, and leadership transparency to build a strong global culture. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare)

## Why Work Here
- **Award-Winning Culture**: Recognized as a Great Place to Work in India (2023–2024) by Great Place to Work Institute. Also recognized by Boston Business Journal and Boston Globe as a best place to work in Massachusetts for five consecutive years. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india)
- **Culture Pillars**: Core values include "Come as You Are," Customer Focused, Honorable, Team First, Balanced, Highly Motivated, Problem Solvers, Community Oriented, Decisive, and Scrappy. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare)
- **Community Impact**: DefinitiveCares program — employees received 15 volunteer hours in 2025, over $14K donated, and 470+ organizations supported. $1 is donated to non-profits for every data discrepancy found in the platform. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare)
- **Diversity, Equity & Inclusion**: Employee-led affinity groups and clubs, career development programs, and leadership transparency policies foster an inclusive environment. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india)
- **Work-Life Flexibility**: Recognized for Work-Life Flexibility by Energage in 2022.
- **Office Locations**: Bengaluru, Karnataka, India (primary India office); Framingham, MA (global HQ); Gothenburg, Sweden.
- **Open Roles in India (as of mid-2025)**: Data Scientist, Senior Data Scientist, DevOps Engineer, Data Engineer, Senior Software Engineer, Senior Software Engineer-C#, Product Owner, Enterprise Application Engineer, Customer Support Representative. [greenhouse.io](http://job-boards.greenhouse.io/definitivehcindia)
- **Engineering Culture**: Emphasis on problem-solving, innovation, and collaboration. The India office is described as having a complementary culture that enhances the global organization.

## Sources
1. [definitivehc.com](https://www.definitivehc.com/) — Company website
2. [greenhouse.io](http://job-boards.greenhouse.io/definitivehcindia) — Careers page (India jobs)
3. [definitivehc.com](https://www.definitivehc.com/about/careers/india) — India careers page
4. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india) — Great Place to Work certification press release
5. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare) — Life at Definitive Healthcare page

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