---
title: 'Technical Programme Manager at Provenir Inc'
canonical: 'https://feeny.ai/job/technical-programme-manager-provenir-inc-indonesia-c04jr2kddeg3'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Programme Manager at Provenir Inc

- **Company:** Provenir Inc
- **Location:** Indonesia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/provenirinc/dcc9a197-5aff-4aed-9a96-2c003e615ef1

## Job description

## Who We Are

Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve strategy directly, while maintaining enterprise-grade reliability and regulatory compliance. Trusted by 120+ institutions in 60+ countries, Provenir processes over 4 billion decisions annually — turning architectural coherence into sustained risk performance and measurable value. Ready to solve meaningful challenges, work with enterprise customers, and help shape the future of AI-powered decisioning? Join us.

## Role Overview

We are looking for a Technical Program Manager based in Indonesia to drive the delivery of our active projects and act as the dedicated technical point of contact for live customers. In this dual role, you will own project execution end-to-end while serving as the client relationship anchor whenever technical issues arise — coordinating closely with our dedicated support team to ensure issues are resolved smoothly. This is a fully remote, individual-contributor role reporting to the Senior Director, APAC — Global Applied Intelligence, and working in a matrixed relationship with Solution Architects in the team. It is suited to someone who blends strong program management discipline with hands-on technical troubleshooting in a SaaS environment.

## Key Responsibilities

Program & Project Management

- Own end-to-end project management for active projects across Indonesia, including planning, scheduling, resourcing, and budget tracking.
- Define project scope, milestones, and deliverables; drive execution against timelines.
- Coordinate cross-functional teams (engineering, product, sales, and external partners) to remove blockers and keep delivery on track.
- Track risks, dependencies, and issues; maintain clear status reporting to stakeholders and leadership.
- Manage stakeholder expectations and communications throughout the project lifecycle.

Technical Client Relationship & Issue Coordination

- Serve as the first point of contact and relationship owner for live customers when technical issues arise.
- Troubleshoot and triage incoming issues — read and interpret logs, investigate behavior across our risk decisioning products, and assess impact and urgency.
- Coordinate with the dedicated SLA-driven support team to drive issues to resolution, ensuring the customer stays informed and confident throughout.
- Translate between customer, support, and engineering — providing clear technical context, reproduction steps, and business impact so issues are prioritized correctly.
- Identify recurring or systemic issues and feed insights back into product and engineering to drive long-term fixes.
- Maintain trusted relationships with key customer stakeholders, acting as their technical advocate.

Required Qualifications

- 4–7 years in technical program/project management, technical account management, or a related technical delivery role within a SaaS/software environment.
- Ability to troubleshoot technical issues independently — comfortable reading logs, tracing issues, and reasoning about system behavior (no coding required).
- Strong understanding of risk decisioning products (e.g., fraud, credit, identity, or transaction risk platforms) and how customers integrate and operate them.
- Proven track record managing multiple concurrent projects to successful, on-time delivery.
- Excellent stakeholder management and communication skills, with the ability to translate technical detail for both technical and non-technical audiences.
- Comfortable collaborating with distributed, cross-functional teams spread across different locations and time zones, building alignment without being in the same room.
- Fluency in Bahasa Indonesia and English (written and spoken).
- Self-directed and effective working fully remotely across local customer time zones.

## Preferred Qualifications

- Experience working with or alongside dedicated customer support teams in a coordination or escalation role.
- Familiarity with APIs, integrations, and how customers consume SaaS products.
- Familiarity with project management tools (e.g., Jira, Asana) and ticketing systems (e.g., Zendesk, Freshdesk).
- PMP, PMI-ACP, or equivalent certification.

What Success Looks Like

- Active projects delivered on time, in scope, and within budget.
- Live customers experience a single, trusted point of contact for technical issues — with smooth coordination into the support team and fast time-to-resolution.
- Strong feedback loop established between customers, project delivery, support, and engineering.
- High customer trust and satisfaction across the Indonesian client base. Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave. At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

## About Provenir Inc

## Company Overview
- **One-liner**: Provenir provides an AI-powered risk decisioning platform that enables financial institutions to automate credit risk, fraud detection, and customer management across the customer lifecycle.
- **Entity Type**: Private (no public funding rounds disclosed)
- **Headquarters**: Parsippany, New Jersey, United States
- **Founded**: 2004
- **Founders**: Larry Smith (Founder & CEO) [provenir.com/leadership](https://www.provenir.com/leadership/)

## Core Business
- **Primary Industry**: Financial technology (fintech) – risk decisioning and data analytics software
- **Target Customers**: B2B – banks, fintechs, credit unions, payment providers, and lenders of all sizes (SMB to enterprise)
- **Mission**: Empower businesses to make smarter, real-time decisions to drive growth and improve customer experiences [builtin.com](https://builtin.com/company/provenir-inc)

## Products & Services
- **Provenir AI Decisioning Platform**: A low-code, cloud-native platform unifying credit risk, fraud, identity, customer management, and collections. Includes a visual flow builder, AI/ML model builder, and a data ecosystem with 120+ pre‑built data partner integrations. Deployed via a single API. Delivers automation rates above 95% and decision times up to 98% faster than traditional solutions. [provenir.com](https://www.provenir.com/)
- **Data Ecosystem**: On‑demand access to 1,000+ data sources through pre‑built, zero‑maintenance integrations for credit, fraud, and identity data. [provenir.com](https://www.provenir.com/)
- **Fraud & Identity**: Application fraud detection, identity verification, and streamlined case management with visual UI for investigations. [provenir.com](https://www.provenir.com/)
- **Customer Onboarding & Management**: End‑to‑end credit risk onboarding and dynamic customer engagement strategies to maximize lifetime value. [provenir.com](https://www.provenir.com/)
- **Collections**: Proactive collections strategies to maintain ongoing credit relationships. [provenir.com](https://www.provenir.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at $26.2M (LinkedIn estimation, private company) [linkedin.com](https://linkedin.com/company/provenir-global)
- **Total Funding**: Not publicly available
- **Notable Investors/Partners**: No investors disclosed; partners include 120+ global data providers. Key customers: SoFi, BBVA, tbi bank (South East Europe), a South African telecom leader. [provenir.com](https://www.provenir.com/)
- **Growth Signals**:
  - Processes >4 billion transactions annually across 60+ countries [provenir.com](https://www.provenir.com/)
  - 120+ customers and growing
  - 216 employees (+3.3% YoY) [linkedin.com](https://linkedin.com/company/provenir-global)
  - Case study results: 57% reduction in go‑live costs, 98% faster time to decision, 95% decision automation [provenir.com](https://www.provenir.com/)

## Competitive Advantages
- **Unified platform** covering credit risk, fraud, and compliance across the entire customer lifecycle – eliminates silos and reduces integration complexity
- **Low‑code, business‑user‑friendly** environment that lets non‑technical teams create and modify decisioning flows without IT dependence
- **AI/ML model building** with continuous performance monitoring and strategy optimization
- **Pre‑built data integrations** with 1,000+ sources from 120+ partners, enabling rapid deployment (live in weeks, not months) [provenir.com](https://www.provenir.com/)
- **Proven performance**: 14x capacity improvement, 95%+ automation, and 98% faster decisions

## Strategic Focus
- **AI‑powered decisioning**: Investing in AI/ML agents and continuous learning to further automate and optimize risk decisions
- **Global expansion**: Serving financial institutions in 60+ countries with offices in North America, EMEA, APAC, and Latin America
- **Customer lifecycle value**: Expanding beyond onboarding into ongoing customer management and collections to maximize lifetime value
- **Partner ecosystem**: Deepening the data partner network to provide holistic decisioning across credit, fraud, and identity

## Why Work Here
- **Work model**: Hybrid workspace with flexible remote options; many roles offer fully remote possibilities [builtin.com](https://builtin.com/company/provenir-inc)
- **Culture**: Described as passionate, persistent, and pioneering; employees are empowered to be curious and forward‑thinking leaders [provenir.com/careers](https://www.provenir.com/careers/)
- **Benefits** (based on Built In and careers page):
  - Comprehensive health plans (medical, dental, vision, FSA)
  - Retirement 401(k) with savings support
  - Generous PTO, paid holidays, paid sick leave
  - Parental/maternity/paternity leave
  - Life insurance, disability insurance, supplemental plans
  - Employee assistance programs and mental health support
  - Free snacks and drinks in office locations [provenir.com/careers](https://www.provenir.com/careers/) [builtin.com](https://builtin.com/company/provenir-inc)
- **Global team**: Offices in Parsippany (HQ), New York, Miami, Toronto, London, Leeds, Singapore, Kuala Lumpur, São Paulo, and more
- **Engineering culture**: Emphasis on innovation, collaboration, and working with mission‑critical systems used by top financial institutions

## Sources
1. [provenir.com](https://www.provenir.com/)
2. [provenir.com/careers](https://www.provenir.com/careers/)
3. [provenir.com/leadership](https://www.provenir.com/leadership/)
4. [builtin.com](https://builtin.com/company/provenir-inc)
5. [linkedin.com](https://linkedin.com/company/provenir-global)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/provenirinc)

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