---
title: 'Technical Project Coordinator at Umbrella Incorporated'
canonical: 'https://feeny.ai/job/technical-project-coordinator-umbrella-incorporated-toronto-7a6833n56c70'
type: 'job'
last_seen: '2026-10-14'
---

# Technical Project Coordinator at Umbrella Incorporated

- **Company:** Umbrella Incorporated
- **Location:** Toronto, Canada
- **Compensation:** $65k–$85k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.gem.com/umbrella-incorporated/am9icG9zdDpxJ7gm7j2uclxA7F189q1K

## Job description

About Cloud Managed Networks:

Cloud Managed Networks is an IT solutions provider specializing in cloud migration, network infrastructure, and cybersecurity. With a client-centric approach, we create tailored strategies to meet unique business needs, ensuring seamless digital transformations.

Our expertise spans on-premises, cloud, and hybrid environments, offering services such as system architecture, managed IT support, and IoT solutions. As a trusted partner of industry leaders like Cisco, Fortinet, Artic Wolf and Verkada, Cloud Managed Networks delivers scalable, secure, and innovative solutions across various sectors, including healthcare, education, and manufacturing. Member of Umbrella-Incorporated.

About the role:

We are seeking a  a Technical Project Coordinator to help plan and deliver customer technology projects. The priority is conducting accurate site walks for physical security, network, and structured cabling installations, then giving the team clear findings to support estimates, scopes of work, and successful installations. We can train the TPC on specific products, estimating, and budget tracking.

The TPC will work with the Senior Technical Manager, Solutions Engineer, and Director of Technology and Special Projects. The Director leads overall project management and most customer communications; the TPC coordinates assigned work and supports the Director. The role also helps coordinate MSP and AI-related engagements with the appropriate engineers and consultants.

This is an active opportunity. Looking to hire immediately.

Location & Travel:

- This role is based at our Richmond Hill headquarters. When not in the field, the TPC is expected to work from the office.
- Site-visit frequency depends on workload: some weeks may involve several visits and others none. Most travel is within the Greater Toronto Area; trips elsewhere in Ontario occur occasionally.
- Air travel may be required for some projects. It could be needed a couple of times in a year, but the frequency is not known in advance and depends on project requirements.
- Travel-related compensation and per diems will be provided as per the company policy.

Key Responsibilities:

- Serve as technical field representative during site assessments by gathering accurate information, documenting existing conditions, and ensuring technical teams have the date required to plan successful installations.
- Conduct installation site walks; document locations, quantities, cable pathways, mounting conditions, power and network availability, access, and existing infrastructure.
- Identify and document site-readiness issues, missing information, installation risks, and assumptions that need resolution before pricing or scheduling.
- Deliver clear notes, photos, measurements or quantities, and open questions for the technical team to use in estimates and scopes of work.
- Assist the Director and the technical team with installation planning activities, including work sequencing, materials coordination, site access requirements, and scheduling considerations.
- Assist with material lists, estimates, proposals, and scopes of work under technical review; communicate the agreed scope and assumptions to the project manager and installers.
- Coordinate schedules, status, customer updates, and next steps for assigned projects in alignment with the Director.
- Gather facts on onsite blockers, coordinate technical answers, and escalate design, scope, cost, or schedule changes before commitments are made.
- Support coordination for MSP and AI-related engagements, tracking owners and answers while relying on specialists for technical decisions.

Requirements:

- Approximately 2+ years of hands-on field experience in structured cabling, network installation, physical security installation, IT field work, or a related area; experience in every category is not required.
- Practical ability to identify what a site needs for an installation to succeed and to speak up when details are uncertain.
- Strong organization, documentation, follow-through, attention to detail and communication skills with customers, installers, and technical teams.
- Ability and willingness to drive to customer sites across Ontario. A valid Ontario Class G driver's licence, or the ability to demonstrate that one can be obtained by the start date, is required.
- Experience with Cisco, Meraki, Verkada, Cat6/copper cabling, cameras, access control, material takeoffs, installation estimating, or drafting scopes of work.

Nice to have:

- Experience with Cisco, Meraki, Verkada, Cat6/copper cabling, cameras, access control, material takeoffs, installation estimating, or drafting scopes of work.

What We Offer:

- A Role with Multiple Career Paths: This is not a traditional project coordination role. The exposure you gain can open doors across different career paths, including technical delivery, project management, solution consulting, or sales enablement.
- Cross-Functional Exposure: Get a direct view of how our solutions are designed, scoped, delivered, and supported for clients.
- Learn from Industry Specialists: Work alongside specialists across different technology and business domains, giving you the opportunity to build knowledge across multiple areas of the industry.
- Hands-On Learning & Training: Gain practical experience through real client projects, site work, technology solutions, and collaboration across teams. Product-specific knowledge and estimating processes will be taught.
- Competitive Compensation Package

Cloud Managed Networks (CMN) is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. CMN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is CMN's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

## About Umbrella Incorporated

## Company Overview
- **One-liner**: A warranty management platform that enables e‑commerce brands to sell, manage, and resolve extended warranties and protection plans – all under their own brand.
- **Entity Type**: Private (startup)
- **Headquarters**: United States
- **Founded**: Not publicly available
- **Founders**: Not publicly disclosed; the founding team describes themselves as e‑commerce founders who previously ran online stores [myumbrella.ai/about](https://www.myumbrella.ai/about)

## Core Business
- **Primary industry**: Warranty management / protection plans for e‑commerce and omnichannel retailers; intersects with insurance, SaaS, and commerce technology.
- **Target customers**: B2B – direct‑to‑consumer brands, omnichannel retailers, OEMs, and enterprise merchants.
- **Mission / purpose**: “Transform how merchants protect their products and delight their customers” [myumbrella.ai/careers](https://www.myumbrella.ai/careers)

## Products & Services
- **[Warranty Management Software (SaaS)]**: A white‑labelled platform that handles ownership tracking, extended protection sales, claims management, and returns automation. Three tiers: pure SaaS, managed program (with an A‑rated carrier as obligor), and custom program where the merchant owns the economics.
- **[AI‑Powered Claims Engine]**: Automates intake, verification, and resolution of claims, reducing handling time by 80% [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us)
- **[Program Design Services]**: In‑house team designs coverage, pricing, and risk structure based on the merchant’s failure data and sales channels; handles compliance and launch.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Platform has powered **$150M+** in warranty revenue for merchants. Serving **2,500+ brands**.
- **Notable Investors / Partners**: Not publicly listed.
- **Growth Signals**: 50+ team members across 8 countries; 100% remote‑first from day one; actively hiring for senior engineering, DevOps, and enterprise sales roles (as of September 2025) [myumbrella.ai/careers](https://www.myumbrella.ai/careers)

## Competitive Advantages
- Founder‑market fit: built by e‑commerce founders who personally experienced the pain points of warranty management.
- Fully white‑labelled, allowing merchants to own the customer experience.
- AI‑driven claims automation that reduces manual handling and improves customer satisfaction.
- Modular pricing and compliance options (SaaS only, managed program, or bespoke captive).

## Strategic Focus
- Scaling the platform to serve larger enterprise retailers and brands (evidenced by the “Enterprise Account Executive” opening).
- Deepening AI capabilities in claims and returns.
- Expanding geographic coverage and omnichannel integrations.

## Why Work Here
- **Remote‑first**: Full remote culture with async practices, team members in 8 countries.
- **Equity & Ownership**: Meaningful equity for all employees; “when the company wins, you win.”
- **Learning Budget**: $2,000/year for courses, conferences, books, certifications.
- **Health & Wellness**: Comprehensive medical, dental, vision; monthly wellness stipend.
- **Flexible PTO**: Trust‑based time off.
- **Team Offsites**: Twice‑a‑year in‑person gatherings in various locations.
- **Engineering Culture**: Ownership end‑to‑end, modern stack (React, Node.js, AWS), opportunities to build core platform features and scale infrastructure.

## Sources
1. [myumbrella.ai/careers](https://www.myumbrella.ai/careers) – Careers page with culture, benefits, and open roles.
2. [myumbrella.ai/about](https://www.myumbrella.ai/about) – Company background and statistics.
3. [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) – Product details and managed program information.
4. [jobs.gem.com/umbrella-incorporated](https://jobs.gem.com/umbrella-incorporated) – Job listings for the company.

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