---
title: 'Technical Project Manager at Heidi'
canonical: 'https://feeny.ai/job/technical-project-manager-heidi-toronto-r3dc9cks06nf'
type: 'job'
last_seen: '2026-10-12'
---

# Technical Project Manager at Heidi

- **Company:** [Heidi](https://feeny.ai/companies/heidi)
- **Location:** Toronto, Canada
- **Compensation:** $130k–$145k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/heidihealth.com.au/30e1e805-b975-421b-8866-baec1737152d

## Job description

## Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by significant venture funding, we're growing rapidly across the US, UK, Canada, and Europe, partnering with leading health systems and thousands of clinicians globally.

## The Role

At Heidi, the Technical Project Manager is the operational backbone of how we deliver for enterprise customers. You own the technical project lifecycle from post-signature through successful go-live — keeping internal teams aligned, customers confident, and implementations on track. You'll work closely with Customer Success, Engineering, Clinical Associates, and Product to navigate complex enterprise implementations involving EHR integrations, custom clinical workflows, and multi-stakeholder environments. You bring enough technical fluency to lead the conversation, and enough organizational rigor to make sure nothing falls through the cracks.

What you’ll do:

- Project Leadership: Own the end-to-end technical project plan for enterprise implementations — defining milestones, managing timelines, tracking dependencies, and driving ownership and accountability across internal and external teams
- Technical Scoping & Planning: Lead the creation of detailed technical project plans in collaboration with Engineering and the Solutions Engineer, translating customer requirements and solution briefs into structured, executable delivery plans
- Implementation Planning & Coordination: Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders — aligning on integration approach, configuration requirements, and go-live readiness
- External Stakeholder Management: Serve as the primary technical point of contact for customers post-signature, managing expectations, communicating progress, and ensuring customers feel supported and informed at every stage of the implementation
- Internal Stakeholder Alignment: Act as the voice of the customer internally — bringing back field feedback, surfacing bugs and product gaps, and escalating issues to Engineering and Product with the context needed to prioritize and resolve them quickly
- Customer Success Partnership: Work hand-in-hand with Customer Success to ensure a seamless implementation experience, with clear handoffs, shared context, and a unified customer-facing presence
- Risk & Escalation Management: Proactively identify risks to timeline or scope, manage change requests through a structured process, and escalate issues before they become customer-impacting problems

What we will look for:

- 3–5 years of experience in a Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software
- Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live
- Technically fluent and comfortable discussing HL7 and FHIR integrations, APIs, SSO, and data workflows
- Experience working directly with EMRs, integrations platforms, or API vendors
- Exceptional organizational skills: Able to manage multiple enterprise implementations simultaneously without dropping the ball
- Strong communicator with both technical and non-technical stakeholders. You are equally comfortable in an engineering standup and an executive status call
- A natural escalation manager: You surface problems early, not after they've already impacted the customer
- Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built

The Way We Work

- Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
- Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
- Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.
- Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.

## Why You Will Flourish With Us

- Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
- Healthcare, Dental and Vision benefit options.
- 401k with 3% match.
- $100/month Healthy Heidi's budget.
- $700/year learning and development budget.
- $500 home office setup budget.
- Recharge Days after major pushes.

## About Heidi

## Company Overview
- **One-liner**: Heidi builds an AI Care Partner that automates clinical documentation, provides evidence-based decision support, and streamlines patient communication for healthcare providers.
- **Entity Type**: Private (Series B)
- **Headquarters**: Melbourne, Australia
- **Founded**: 2019 (some sources list 2010, but funding history supports 2019)
- **Founders**: Yu Liu (Co‑Founder & CEO), Waleed Mussa (Co‑Founder & CFO), and an unnamed Co‑Founder & CTO

## Core Business
- Primary industry: Healthcare AI / Medical Software
- Target customers: Clinicians, hospitals, and healthcare networks (B2B, SMB to Enterprise)
- Mission: Expand clinical capacity by supporting every stage of care delivery, letting clinicians focus on patients rather than paperwork.

## Products & Services
- **[AI Scribe]**: Transcribes patient visits and auto‑generates clinical notes, codes, and follow‑up tasks. Supports custom templates and multi‑specialty workflows. (SaaS)
- **[Evidence]**: Provides clinicians with instant access to trusted medical research at the point of care. (SaaS)
- **[Comms]**: Enables healthcare teams to coordinate patient communications, referrals, and follow‑ups. (SaaS)

## Market Standing
- **Valuation**: Not disclosed (last known funding: $96.6M USD total raised)
- **Key Metric**: 2.5M+ patient interactions powered every week; 47M hours saved since launch
- **Notable Investors**: Point72 Private Investments, Blackbird Ventures, Headline, Latitude (Phoenix Court), Possible Ventures, Archangel
- **Growth Signals**: 500+ employees (up ~257% YoY per LinkedIn), offices in 8 cities across AU, US, UK, Canada & Singapore, used in 190 countries and 110 languages

## Competitive Advantages
- Goes beyond transcription: personalizes notes, generates any healthcare document, enables real‑time team collaboration on shared sessions.
- Enterprise‑grade compliance: HIPAA, NHS requirements, GDPR, SOC 2 Type II, ISO 27001, ISO 42001, Cyber Essentials Plus, Australian Privacy Principles.
- Works across all specialties (primary care, neurology, OBGYN, etc.) and scales from solo practitioners to large hospital networks.

## Strategic Focus
- Building for the next decade of healthcare: iterating fast (“ship small, iterate constantly”) while maintaining clinical accuracy and security.
- Expanding clinical capacity through AI that handles both documentation and communication, freeing clinicians to spend more time with patients.

## Why Work Here
- **Culture**: “Move fast, fix faster” and “Live forever” – a bias toward progress over perfection, with a strong emphasis on continuous learning and ownership.
- **Hybrid work**: Flexible hybrid model with offices in Melbourne, Sydney, Brisbane, New York, San Francisco, London, Toronto, and Singapore. Work from anywhere up to 1 month per year.
- **Benefits**: 26 weeks paid parental leave (primary carer) / 18 weeks (secondary carer), IVF/fertility support, 10 days clinical leave for accreditation, $1,000/year learning budget, $500 home office setup, health & wellness stipend, team engagement budget.
- **Engineering culture**: Practical live challenges in interviews, real‑world problem solving, and mentorship from leaders who have scaled products used by millions.

## Sources
1. [Heidi Careers](https://www.heidihealth.com/careers)
2. [Heidi Jobs on Ashby](https://jobs.ashbyhq.com/heidihealth.com.au)
3. [Heidi Main Website](https://www.heidihealth.com/)
4. [Heidi Health LinkedIn](https://au.linkedin.com/company/heidihealth)
5. [Heidi LinkedIn](https://au.linkedin.com/company/heidi)

## Other roles at Heidi

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- [Financial Accountant](https://feeny.ai/job/financial-accountant-heidi-makati-16gcc1hzz68g) — Makati, Philippines
- [Customer Support Engineer](https://feeny.ai/job/customer-support-engineer-heidi-new-york-2af1edvp98p4) — New York, NY
- [Implementation Engineer](https://feeny.ai/job/implementation-engineer-heidi-new-york-hqc4s8zy06gq) — New York, NY
- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-heidi-new-york-a1g0xyqr2xbt) — New York, NY
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-heidi-new-york-ne8vnkay397z) — New York, NY
- [Senior Product Manager, Growth](https://feeny.ai/job/senior-product-manager-growth-heidi-sydney-d7vaww396v5r) — Sydney, Australia
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- [GTM France](https://feeny.ai/job/gtm-france-heidi-paris-551rv5fcc2zy) — Paris, France
- [GTM DACH](https://feeny.ai/job/gtm-dach-heidi-berlin-bvdwmptae6tj) — Berlin, Germany