--- title: 'Technical Project Manager III at Toshiba Global Commerce Solutions - External' canonical: 'https://feeny.ai/job/technical-project-manager-iii-toshiba-global-commerce-solutions-external-durham-dv1k95bg3p5t' type: 'job' last_seen: '2026-09-14' --- # Technical Project Manager III at Toshiba Global Commerce Solutions - External - **Company:** Toshiba Global Commerce Solutions - External - **Location:** Durham, NC - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5229131007 ## Job description Toshiba Global Commerce Solutions is seeking a Technical Project Manager III to provide the governance, coordination, and operational discipline needed to improve visibility, accountability, and delivery outcomes across Professional Services. This role serves as a central coordination point among Delivery Leadership, Customer Engagement Managers, Engineering Managers, Sales, Operations, Finance, and other stakeholders. The position owns portfolio reporting, leadership meeting operations, RAID and action management, resource-planning coordination, delivery-process governance, and continuous-improvement activities across multiple customer engagements. Success requires strong project management discipline, executive communication, financial awareness, attention to detail, and the ability to organize complex work across technical and non-technical teams. Required Qualifications & Skills - Bachelor's degree in business, information technology, engineering, project management, or a related discipline, or an equivalent combination of education and relevant experience. - 7+ years of experience in project management, PMO operations, portfolio management, delivery operations, program governance, or a related discipline. - Experience preparing executive-level reporting, presentations, meeting materials, and written communications. - Experience managing governance cadences, RAID logs, action registers, and cross-functional follow-through. - Working knowledge of project planning, resource planning, forecasting, financial tracking, and delivery-health reporting. - Strong organizational, analytical, facilitation, communication, and problem-solving skills. - Advanced proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and Microsoft 365. - Ability to manage competing priorities and high volumes of detail while maintaining accuracy and timely follow-through. - Ability to collaborate effectively across technical, customer-facing, financial, and operational functions. ## Key Responsibilities Portfolio Governance & Executive Reporting - Facilitate recurring portfolio, leadership, customer portfolio, and delivery governance reviews. - Prepare agendas, executive presentations, status summaries, minutes, and follow-up communications. - Consolidate milestones, key performance indicators, risks, issues, dependencies, decisions, and mitigation actions into reliable portfolio-level visibility. RAID, Decision & Action Management - Own and administer portfolio and leadership RAID processes. - Capture owners, due dates, status, dependencies, and closure evidence. - Monitor open items, follow up with owners, and escalate overdue or unresolved matters through appropriate leadership channels. Resource Planning & Forecast Coordination - Coordinate resource-demand planning, staffing reviews, utilization discussions, and capacity-management activities. - Maintain planning information used for staffing decisions, delivery forecasting, and operational-readiness reviews. - Communicate resource-allocation risks that may affect customer commitments, schedules, quality, or financial performance. Delivery Operations & Process Governance - Maintain and improve delivery-management standards, templates, operating procedures, governance controls, and reporting practices. - Monitor the accuracy and completeness of schedules, milestones, forecasts, release information, and portfolio status artifacts. - Identify handoff gaps and process breakdowns and facilitate corrective actions. Financial & Portfolio Administration - Support portfolio forecasting, budget visibility, resource-utilization reviews, project financial tracking, annual planning, operating reviews, portfolio health assessments, and project setup governance. - Coordinate with Delivery, Finance, Sales, and Operations to improve transparency and timely decision-making. Meeting Facilitation & Communications - Serve as facilitator and operational coordinator for recurring delivery, portfolio, and leadership meetings. - Manage cadence, logistics, agendas, materials, decisions, minutes, and follow-up communications. - Translate complex information into clear, executive-ready messages for technical and non-technical audiences. Knowledge Management & Continuous Improvement - Develop and maintain standard operating procedures, training materials, process documentation, and governance playbooks. - Support onboarding and knowledge transfer. - Facilitate lessons learned and retrospectives. - Promote consistent practices and measure adoption and effectiveness of process changes. ## Preferred Qualifications & Skills - PMP or comparable project, program, or Agile certification. - Experience in Professional Services, software delivery, retail technology, or enterprise technology organizations. - Experience with portfolio and project tools such as Smartsheet, Jira, ServiceNow, Oracle, Tempo, or comparable platforms. - Experience supporting customer-facing delivery organizations and executive governance forums. - Experience developing SOPs, training materials, reporting standards, or knowledge-management content. - Familiarity with Agile, waterfall, and hybrid delivery approaches. What Success Looks Like - Leadership reporting and meeting materials are accurate, concise, and delivered on the required cadence. - Risks, actions, issues, and decisions have clear owners, current status, and timely escalation or closure. - Resource constraints, delivery dependencies, and financial or schedule variances are visible early enough to support corrective action. - Portfolio and project artifacts provide consistent, trustworthy information for leadership decision-making. - Governance forums produce documented decisions, accountable actions, and effective follow-through. - Professional Services processes, templates, training, and reporting practices become more consistent and efficient over time. ## ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. ## DIVERSITY, EQUITY & INCLUSION We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) ## About Toshiba Global Commerce Solutions - External ## Company Overview - **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide. - **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange) - **Headquarters**: Durham, North Carolina, United States (Research Triangle Park) - **Founded**: 2012 - **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group) ## Core Business - **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing - **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores - **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies." ## Products & Services - **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management. - **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement. - **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024). - **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation. - **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally. ## Market Standing - **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates). - **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024. - **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG). - **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings). ## Competitive Advantages - **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust. - **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers. - **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain. - **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments. - **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024. ## Strategic Focus - **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure. - **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors. - **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America. - **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations. ## Why Work Here - **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor. - **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries. - **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement. - **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles. ## Sources 1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us) 2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/) 3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce) 4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions) ## Other roles at Toshiba Global Commerce Solutions - External - [Technical Program Manager - Client Delivery](https://feeny.ai/job/technical-program-manager-client-delivery-toshiba-global-commerce-solutions-87zvycwsxzfh) — Durham, NC - [IT Recruiting Specialist - Temporary 6 months](https://feeny.ai/job/it-recruiting-specialist-temporary-6-months-toshiba-global-commerce-solutions-cf8cjd3qsp3h) — Guadalajara, Mexico - [Principal Software Engineer, Quality Engineering Platform](https://feeny.ai/job/principal-software-engineer-quality-engineering-platform-toshiba-global-r7hrfr62j2rw) — Guadalajara, Mexico - [Recruiting Specialist - Temporary 6 months](https://feeny.ai/job/recruiting-specialist-temporary-6-months-toshiba-global-commerce-solutions-4xrvysfpp8tz) — Guadalajara, Mexico - [Software Test Engineer](https://feeny.ai/job/software-test-engineer-toshiba-global-commerce-solutions-external-guadalajara-dtatydjf9tay) — Guadalajara, Mexico - [Director, Revenue Growth Professional Services](https://feeny.ai/job/director-revenue-growth-professional-services-toshiba-global-commerce-solutions-ne35pcsqk3mw) — Durham, NC - [Manager, Engineering II](https://feeny.ai/job/manager-engineering-ii-toshiba-global-commerce-solutions-external-guadalajara-fz9pakj2dvjc) — Guadalajara, Mexico - [Lead Software Engineer Java](https://feeny.ai/job/lead-software-engineer-java-toshiba-global-commerce-solutions-external-x3wrwe4kccnb) — Guadalajara, Mexico - [Java Software Engineer](https://feeny.ai/job/java-software-engineer-toshiba-global-commerce-solutions-external-guadalajara-rzwfarac6nnw) — Guadalajara, Mexico - [Director Portfolio Management - Professional Services](https://feeny.ai/job/director-portfolio-management-professional-services-toshiba-global-commerce-1c18dft1p8yg) — Durham, NC