---
title: 'Technical Quality Program Manager at Notion'
canonical: 'https://feeny.ai/job/technical-quality-program-manager-notion-san-francisco-7svk4pm3yyxw'
type: 'job'
last_seen: '2026-09-23'
---

# Technical Quality Program Manager at Notion

- **Company:** [Notion](https://feeny.ai/companies/notion)
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-23
- **Apply:** https://jobs.ashbyhq.com/notion/9cded2a2-2666-4108-a2bb-23cb63c92a24

## Job description

## Who We Are

Notion is the collaborative AI workspace where teams and agents [think together](https://www.youtube.com/watch?v=vkpYpWfEK5s). We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About the Role: Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers. The User Operations team is a function of the Customer Experience (CX) team maintaining clear lines of communication between customers and Product, ensuring customers get the most out of Notion and that their feedback is integrated into the product development process. As the Technical Quality Program Manager, you will be responsible for building and maintaining world class support experiences related to product quality. You’ll be responsible for improving the bug reporter experience and maintaining and scaling processes for tracking and resolution of user issues related to product quality and feature requests.

This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.

What You'll Achieve:

- Manage critical user experiences and internal workflows focused on improving product quality, influencing the development of new features, and supporting end users at scale
- Continuously improve Notion’s bug-reporting and feature request funnels, from user-facing intake to escalation, tagging, tracking, reporting, and followup
- Make data-informed recommendations for how to collect and prioritize feature requests, scale internal escalation processes, and resolve bugs and other product quality issues
- Collaborate with Product and Engineering teams to measure and drive CX’s bug management effectiveness and efficiency through tooling, process, and training improvements
- Collaborate with Engineering to improve incident management workflows, ensuring clear escalation paths, timely communication, and effective resolution of customer-impacting issues
- Build and maintain documentation, trainings, and QA processes for customer support issues related to quality, reliability, performance, and qualitative product feedback
- Be an advocate for our customers and a thought partner to CX and Product partners

Skills You'll Need to Bring:

- 3-5 years experience in customer support operations, product operations, technical support, customer experience, or related field
- Demonstrated experience leveraging AI to streamline cross-functional programs or processes
- Experience working directly with engineers, product managers, or other technical roles as well as CX or customer-facing roles
- Demonstrated experience solving ambiguous problems and using data to build consensus
- Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met

Nice to Haves:

- Notion product expertise
- Project Management Professional (PMP) or similar certification
- Technical knowledge or data querying experience (SQL)
- Experience contributing to the product development process at a software company

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $61.54 – $67.79 hourly.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s [Global Recruiting Privacy Policy](https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74) and [NYLL 144](https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528).

#LI-Onsite

A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

## Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

## About Notion

## Company Overview
- **One-liner**: Notion is an all-in-one AI workspace that combines documents, databases, wikis, and project management into a single customizable platform.
- **Entity Type**: Private (late-stage; last valuation $11B via secondary tender in January 2026)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ivan Zhao (CEO), Simon Last (CTO)

## Core Business
- **Primary industry**: Productivity software / AI workspace
- **Target customers**: B2B and B2C – freelancers, small teams, mid-market, and enterprise organizations
- **Mission**: “Make it possible for everyone to shape the tools that shape their lives.”

## Products & Services
- **Notion (Core Workspace)**: A flexible SaaS platform that replaces separate tools for notes, docs, knowledge bases, project tracking, and databases. Highly customizable with templates and integrations.
- **Notion AI**: Integrated AI assistant for writing, summarizing, brainstorming, and automating workflows within the workspace.
- **Notion API & Integrations**: Allows developers to build custom automations and connect Notion with other tools (Slack, Google Drive, Jira, etc.).
- **Notion Mail (in development)**: An AI-powered email client that rethinks inbox management, currently in beta.

## Market Standing
- **Valuation**: $11 billion (set in a January 2026 secondary tender offer)
- **Key Metric**: Total funding approximately $347M (Series D in 2021 at $10B valuation); annual revenue not publicly disclosed
- **Notable Investors/Partners**: Index Ventures, Sequoia Capital, Coatue Management, Tiger Global, CRV (past rounds); strategic partnerships with companies like Slack and Google.
- **Growth Signals**: Headcount grew from ~800 (2024) to ~1,000 (2026); 148 open roles as of April 2026; global expansion with offices in San Francisco, New York, Dublin, Tokyo, Seoul, Hyderabad, Sydney, and more; heavy investment in AI features and enterprise sales.

## Competitive Advantages
- **All-in-one flexibility**: Replaces multiple point solutions (Confluence, Evernote, Trello, etc.) with a single, highly customizable workspace.
- **Strong brand loyalty**: High NPS and 4.3/5 Glassdoor rating; 89% of employees would recommend working there.
- **AI-native integration**: Notion AI is deeply embedded into the core product, not a bolt-on, giving it an edge over legacy tools.
- **Engineering-driven culture**: CEO Ivan Zhao is deeply involved in product details, fostering a craft-obsessed engineering culture.

## Strategic Focus
- **AI leadership**: Expanding AI capabilities (AI Capture, AI Workflows, Agentic Search) to make Notion the central hub for both human and AI agent collaboration.
- **Enterprise adoption**: Building out sales, customer success, and security features to win larger accounts.
- **Global hiring**: Opening new offices in APAC and Europe to support international growth and talent acquisition.
- **Product expansion**: Developing new surfaces like Notion Mail and deepening integrations to increase stickiness.

## Why Work Here
- **Culture**: Engineering-driven, transparent, and kind. Values include “Customer in every room,” “Own the outcome,” “Why not today?,” and “Direct and kind.”
- **Work policy**: Hybrid – required in-office Monday, Tuesday, Thursday; remote flexibility the other two days. Offices in major global cities.
- **Compensation**: Competitive – median engineer total compensation ~$330K, top-end ~$735K (2026 data). Includes equity, bonuses, and benefits.
- **Benefits**: Fully covered medical/dental/vision, flexible PTO, paid parental leave, mental health services (therapy, coaching), family-forming/fertility support, monthly lifestyle stipend, learning & development funds, commuter benefits, retirement plan with match, and more.
- **Growth**: 148 open roles across engineering, product, design, sales, customer experience, and more – strong signal of active scaling.
- **Diversity & Inclusion**: Explicit DEI programs, gender affirmation funds, and a commitment to building a diverse team.

## Sources
1. [Notion Careers Page](https://www.notion.com/careers)
2. [Notion Open Positions (Ashby)](https://jobs.ashbyhq.com/notion)
3. [JobsByCulture – Working at Notion in 2026](https://jobsbyculture.com/blog/working-at-notion-2026)
4. [Built In – Notion Company Profile](https://builtin.com/company/notion)
5. [Notion Homepage](https://www.notion.com/)

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