--- title: 'Technical Relationship Manager, Americas at ControlUp' canonical: 'https://feeny.ai/job/technical-relationship-manager-americas-controlup-united-states-m3r2fn7aaxvx' type: 'job' last_seen: '2026-09-08' --- # Technical Relationship Manager, Americas at ControlUp - **Company:** ControlUp - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-04-06 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/controlup/c6b3804f-3204-4aba-b6f3-ed9204fb6c66 ## Job description ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself. Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background. We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best. One platform. One powerful shift in how work flows. About the Role: As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization. You will work closely with customers to design, implement, configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices. Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts. Who We’re Looking For ControlUp TRMs are experienced IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform. Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day. What You’ll Own: Customer Engagement & Success: - Support customers using active listening and consultative investigation techniques to deeply understand their needs. - Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement. - Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases. Technical Expertise & Advocacy: - Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process. - Identify and develop technical collateral, including best practices, deployment architectures, and solution guides. - Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support. Collaboration & Continuous Improvement: - Provide feedback to management on process and practice improvements. - Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development. - Occasionally travel to customer sites as needed (average of 1-2 visits per quarter) What You’ll Bring: - Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting. - A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments. - A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights. - Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work - Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies. - Hands-on experience with desktop management. - PowerShell scripting skills. - IT consulting. - Proven ability to design, build, and deliver technology solutions to enterprise customers. - Experience working with APIs. - Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at all levels. - Strong organizational, note-taking, and time management skills. Why You’ll Love It Here: - Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person. - Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment. - Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged. - True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair. Ready to join? Apply now and help us shape the future of IT and employee experience. ## About ControlUp ## Company Overview - **One-liner**: ControlUp provides an AI-powered digital employee experience (DEX) platform that helps IT teams proactively monitor, remediate, and optimize endpoints to deliver a frustration-free workspace. - **Entity Type**: Private (Series unknown; total funding $140.2M across 4 rounds; achieved unicorn status in 2024) - **Headquarters**: Rishon LeZion, Israel (global HQ) with major offices in San Francisco, California, USA and Fort Lauderdale, Florida, USA. - **Founded**: 2012 - **Founders**: Not publicly listed on the provided sources; the company was built by a team including ex-Takoto co-founder Gadi Feldman (now CPO). ## Core Business - **Primary industry/industries**: Digital Employee Experience (DEX), Autonomous Endpoint Management (AEM), IT Operations (ITOps) - **Target customers**: B2B – Enterprise IT teams, managed service providers (MSPs), and large organizations (over a third of Fortune 100 are customers). - **Mission or purpose statement**: “To make technology invisible – not because it disappears, but because it just works.” ControlUp aims to transform IT from reactive support ticket handling to a proactive, self-healing digital workspace. ## Products & Services - **ControlUp Solve**: A SaaS platform for automated remediation – detects and fixes common desktop, application, and network issues without human intervention. - **ControlUp Remote DX**: Monitors and optimizes the digital experience for remote and hybrid workers, ensuring performance across VPNs, VDI, and cloud desktops. - **ControlUp Edge DX**: Extends visibility and control to physical endpoints (laptops, desktops) to prevent slowdowns and enhance user experience. - **Agentic AI Layer (recent addition)**: Incorporates agentic AI to move from DEX to full Autonomous IT Operations (AEM) – the platform sees, understands, decides, and acts. ## Market Standing - **Valuation/Market Cap**: Achieved “unicorn” status (valuation >$1B) after crossing $100M ARR in 2024. Exact valuation not disclosed. - **Key Metric**: **Annual Recurring Revenue (ARR) – $100M** (2024); **Total Funding – $140.2M** (across 4 rounds) - **Notable Investors/Partners**: Not specifically named in provided sources, but investors enabled unicorn round. Partners include major IT ecosystem players (implied by Fortune 100 adoption). - **Growth Signals**: - Grew from DEX leader to AEM pioneer with agentic AI. - Acquisitions: Takoto (automation) and UniPath Inc. – bringing world-class automation and AI capabilities. - 2000+ global customers, 6M+ seats under management. - 4700+ Certified ControlUp Experts. - Headcount grew ~5.6% YoY to 357 employees (linkedin) or “400 teammates worldwide” (company page). ## Competitive Advantages - **Real-time visibility & proactive remediation**: Detects issues 20x faster than leading platforms and automates fixes before users are impacted. - **Unified DEX + ITOps platform**: Combines monitoring, analytics, and automated remediation in a single pane – reducing tool sprawl. - **Agentic AI (Autonomous IT)**: Uses AI not just for insights but to decide and act autonomously, moving beyond legacy DEX tools. - **Deep customer trust**: Over a third of Fortune 100 companies rely on ControlUp; 2000+ global customers; high NPS implied by “scrappy authenticity and roll-up-our-sleeves customer service.” ## Strategic Focus - **Autonomous IT Operations (AEM)**: The company is pivoting from DEX to a fully autonomous platform that can heal, optimize, and manage itself using agentic AI. - **Scaling globally**: New office in Fort Lauderdale, Florida (2024) and continued hiring across US, Israel, Europe (DACH, Netherlands, UK, Poland). - **Expanding product capabilities**: Continued acquisition and integration of automation and AI startups (Takoto, UniPath) to accelerate roadmap. ## Why Work Here - **Culture**: Described as “one team” with “scrappy authenticity” – collaboration, ownership beyond role, and collective wins celebrated. Emphasizes “big thinkers and meticulous executors.” - **Work setup**: **Hybrid** – employees can work from one of four offices (Israel, San Francisco, Fort Lauderdale, additional European hubs) or from home. - **Benefits**: - Medical, dental, vision coverage starting day 1 (company pays portion). - Flexible Time Off (FTO) + 6 paid sick days + 10 company holidays. - 401k match (50% on first 4% of compensation, no waiting period). - Stock options (offered after 90 days). - 100% company-paid $100k life insurance; voluntary short/long-term disability, AD&D. - Annual all-expenses-paid company trip; regular virtual and in-person events. - **Professional growth**: “No limits to opportunities and growth” – employees carve their own path. - **Team**: 357–400 teammates across 17 countries; strong engineering presence in Israel and US. ## Sources 1. [ControlUp Careers Page](https://www.controlup.com/company/careers/) 2. [ControlUp Company Page](https://www.controlup.com/company/) 3. [ControlUp Job Listings (Lever)](https://jobs.lever.co/controlup) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/controlup-technology) 5. [CBInsights Profile](https://www.cbinsights./com/company/controlup) ## Other roles at ControlUp - [Project Manager - Product & R&D](https://feeny.ai/job/project-manager-product-r-d-controlup-rishon-lezion-b2eczby8bvbg) — Rishon Lezion, Israel - [Devops Engineer](https://feeny.ai/job/devops-engineer-controlup-rishon-lezion-k90hbhbk2qwa) — Rishon Lezion, Israel - [Technical Product Manager](https://feeny.ai/job/technical-product-manager-controlup-israel-h2fqrkz45svy) — Israel - [Technical Product Manager](https://feeny.ai/job/technical-product-manager-controlup-united-states-east-ct6yzx342qc2) — United States East - [HR Business Partner](https://feeny.ai/job/hr-business-partner-controlup-rishon-lezion-g932315xneg4) — Rishon Lezion, Israel - [DACH Enterprise Customer Success Manager](https://feeny.ai/job/dach-enterprise-customer-success-manager-controlup-germany-nbjhr1d89g8f) — Germany - [Escalation Engineer](https://feeny.ai/job/escalation-engineer-controlup-united-kingdom-wf2at38qxtjf) — United Kingdom - [Enterprise Customer Success Manager (US)](https://feeny.ai/job/enterprise-customer-success-manager-us-controlup-united-states-zaa026jbx6r3) — United States - [Sales Development Representative (US)](https://feeny.ai/job/sales-development-representative-us-controlup-fort-lauderdale-he64y0akmnzm) — Fort Lauderdale, FL