---
title: 'Technical Service Representative at Jetson Home'
canonical: 'https://feeny.ai/job/technical-service-representative-jetson-home-north-vancouver-3w1vbh9bqdfm'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Service Representative at Jetson Home

- **Company:** Jetson Home
- **Location:** North Vancouver, Canada
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/jetsonhome/jobs/4355847009?gh_jid=4355847009

## Job description

## About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity

Jetson is redefining home electrification through technology, data, and customer experience. As we scale, exceptional remote technical support is critical to delivering a seamless, high-trust experience for homeowners.

We’re looking for a Technical Service Representative to be the primary technical point of contact for customers after installation. This role sits at the intersection of customer care, technical troubleshooting, and modern service operations. You’ll help customers understand, optimize, and troubleshoot their heat pump systems – often without needing a truck roll – using data, diagnostics, and smart tools.

This role is ideal for someone who enjoys solving technical problems, communicating clearly with customers, and using technology to deliver fast, scalable support. You’ll play a key role in helping Jetson resolve issues efficiently, reduce service friction, and continuously improve how we support homeowners at scale.

## What You Will Do

- Act as a warm, knowledgeable, and empathetic point of contact for homeowners experiencing issues
- Build trust by explaining what’s happening, what to expect, and how issues will be resolved
- Own customer issues end-to-end, ensuring timely follow-up and resolution
- Advocate for the customer internally while balancing operational efficiency
- Provide remote-first technical support for installed heat pump systems via phone, email, and ticketing tools
- Diagnose system issues using customer input, system data, photos, and remote diagnostics
- Guide customers through troubleshooting steps, system settings, and best practices in clear, non-technical language
- Determine when an issue can be resolved remotely vs. when escalation to field service is required
- Create, track, and manage service tickets through Jetson’s help desk and CRM systems
- Coordinate with project coordinators, field technicians, and internal teams when in-person service is required
- Ensure service SLAs and quality standards are consistently met
- Use Jetson’s modern service tools, dashboards, and internal systems to resolve issues efficiently
- Identify recurring issues and trends, and share insights with Customer Success, Field Service, and Operations teams
- Contribute to internal knowledge bases, troubleshooting guides, and customer-facing documentation
- Help test, adopt, and improve new tools, automations, and AI-driven service workflows
- Maintain accurate, thorough documentation for every customer interaction

What you Bring:

- 2–4 years of experience in remote technical support, HVAC support, or a related customer-facing technical role
- Excellent communication skills with the ability to explain complex technical concepts simply
- Customer-first mindset with strong empathy and problem ownership
- Comfort working in HubSpot or similar modern support tools (help desks, CRMs, ticketing systems)
- Strong troubleshooting and diagnostic skills without relying on in-person inspection
- Ability to manage multiple cases and prioritize effectively in a fast-paced environment
- Ability to work a Sunday - Thursday schedule or a Tuesday - Saturday schedule
- Solid understanding of HVAC, heat pumps, or residential mechanical/electrical systems (preferred)
- Experience supporting smart home systems (preferred)
- Familiarity with AI-assisted support tools or automation workflows (preferred)
- Startup or high-growth company experience (preferred)

Job Type: Full-time, permanent

Pay:  $65,000 - $72,000 per annum

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Schedule: Sunday to Thursday or Tuesday to Saturday schedule with a start time of 7:00am

Location: In person - North Vancouver, BC Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

## About Jetson Home

## Company Overview
- **One-liner**: Jetson is building the world’s first fully integrated home electrification company, handling everything from design and software to installation and service, making it simple for homeowners to switch to clean electric heating and cooling.
- **Entity Type**: Private (Series A)
- **Headquarters**: North Vancouver, British Columbia, Canada
- **Founded**: 2024
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Climate Technology Product Manufacturing / Home Electrification
- **Target customers**: B2C homeowners across North America
- **Mission**: “Accelerate the transition of 100 million homes across North America away from burning fossil fuels to sustainable energy use.” [linkedin.com](https://www.linkedin.com/company/jetsonhome)

## Products & Services
- **Heat Pump Installation (Service)**: End-to-end design, installation, and service of all-electric heat pumps, replacing outdated fossil-fuel systems. Offers transparent pricing, financing options, and rebate assistance. [jetsonhome.com](https://jetsonhome.com/us/)
- **Customer Financing & Rebates**: In-house support to help homeowners navigate incentives and financing, including 0% APR offers. [jetsonhome.com](https://jetsonhome.com/us/)
- **Software & Firmware**: Internal platforms for field operations, customer success, and product optimization (evidenced by job postings for Applied AI Engineer, Data & ML Engineer, Firmware Engineer, Software Engineer). [jetsonhome.com](https://jetsonhome.com/us/careers)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $55M (Seed $5M in 2024, Series A $50M in 2026) [cbinsights.com](https://www.cbinsights.com/company/jetson-6)
- **Notable Investors/Partners**: Series A led by Eclipse; a total of 8 investors across two rounds. [linkedin.com](https://www.linkedin.com/company/jetsonhome)
- **Growth Signals**: 
  - Employee headcount of ~90 with +11.7% monthly growth. [linkedin.com](https://www.linkedin.com/company/jetsonhome)
  - 58 active job postings (quarterly increase of +383.3%). [linkedin.com](https://www.linkedin.com/company/jetsonhome)
  - Expanding into new U.S. markets (offices in Denver, CO; Atlanta, GA; Burbank, CA; Centennial, CO; Columbia, MD; Marlborough, MA; Nashville, TN; Ontario, CA; San Jose, CA; Windsor, CO; and remote). [jetsonhome.com](https://jetsonhome.com/us/careers)

## Competitive Advantages
- **Vertically Integrated**: Owns the entire value chain (design, software, install, service), reducing friction and cost for homeowners. [jetsonhome.com](https://jetsonhome.com/us/about)
- **Transparent Pricing & Single-Day Switch**: Offers clear upfront costs and can complete installation in one day, unlike traditional contractors. [jetsonhome.com](https://jetsonhome.com/us/)
- **White-Glove Service**: From consultation to post-installation support, Jetson handles every step, ensuring a hassle-free experience. [jetsonhome.com](https://jetsonhome.com/us/about)
- **Exclusive Focus on Home Electrification**: 100% dedicated to heat pumps, building deep expertise and operational efficiency. [jetsonhome.com](https://jetsonhome.com/us/about)

## Strategic Focus
- **New Market Expansion**: Using Series A capital to enter additional U.S. markets and scale operations. [cbinsights.com](https://www.cbinsights.com/company/jetson-6)
- **Technology & Software Development**: Hiring Applied AI, Data/ML, and Firmware engineers to improve installation processes, customer experience, and operational efficiency. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Building the Team**: Rapidly scaling headcount across field service, sales, supply chain, and R&D to support growth. [linkedin.com](https://www.linkedin.com/company/jetsonhome)

## Why Work Here
- **Real Impact**: “What we build gets installed in real homes, used every day, and makes a difference for decades.” [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Culture**: Mission-driven team focused on cutting emissions and improving living standards.
- **Work Policy**: Mix of on-site, field, and remote roles (e.g., Remote, CO). Offices in multiple U.S. cities and Canadian HQ. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Growth Opportunities**: Fast-growing company with 64 open roles across all departments – a chance to shape processes and scale with the company. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Engineering Culture**: Emphasis on software, AI, and firmware development to support a physical product/service, offering a unique blend of tech and climate impact.

## Sources
1. [jetsonhome.com - Careers](https://jetsonhome.com/us/careers)
2. [jetsonhome.com - Homepage](https://jetsonhome.com/us/)
3. [linkedin.com - Company Profile](https://www.linkedin.com/company/jetsonhome)
4. [cbinsights.com - Company Profile](https://www.cbinsights.com/company/jetson-6)
5. [jetsonhome.com - About Us](https://jetsonhome.com/us/about)

## Other roles at Jetson Home

- [Social Media Manager](https://feeny.ai/job/social-media-manager-jetson-home-north-vancouver-mk8ctybv1pbr) — North Vancouver, Canada
- [Warehouse Coordinator](https://feeny.ai/job/warehouse-coordinator-jetson-home-windsor-g7ps51dr7szv) — Windsor, Canada
- [Journeyman Electrician](https://feeny.ai/job/journeyman-electrician-jetson-home-columbia-yyegfmpfmp6y) — Columbia, MD
- [Warehouse Manager](https://feeny.ai/job/warehouse-manager-jetson-home-vancouver-86h6y9319d94) — Vancouver, Canada
- [Field Operations Manager](https://feeny.ai/job/field-operations-manager-jetson-home-marlborough-sawj42g0xj99) — Marlborough, MA
- [HVAC Service Technician](https://feeny.ai/job/hvac-service-technician-jetson-home-centennial-gq1f595jraec) — Centennial, CO
- [HVAC Installer](https://feeny.ai/job/hvac-installer-jetson-home-windsor-wt8jrzz9440w) — Windsor, Canada
- [Master Electrician](https://feeny.ai/job/master-electrician-jetson-home-columbia-dj37qageekev) — Columbia, MD
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