---
title: 'Technical Services Associate at Procare Solutions'
canonical: 'https://feeny.ai/job/technical-services-associate-procare-solutions-denver-3n0p015qwydc'
type: 'job'
last_seen: '2026-10-28'
---

# Technical Services Associate at Procare Solutions

- **Company:** Procare Solutions
- **Location:** Denver, CO / Atlanta, GA / Medford, OR
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/procaresolutions/jobs/5445286008

## Job description

## About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

As a Technical Services Associate, you will be a primary escalation point for technical issues raised by Customer Support across our software platforms, spanning on-premise, cloud and mobile products. You will troubleshoot and resolve technical problems, identify and document suspected defects for validation, and fulfill script, data and reporting requests that keep customer environments accurate and running well. Working across areas such as operating systems, networking, databases, web-based applications and payment and financial data, you will build the platform depth and product expertise that define the Technical Services team. This is the foundation of the Technical Services individual contributor ladder and the starting point for growth toward advanced specialist, project and leadership roles.

What you’ll do:

- Serve as an escalation point for technical issues raised by Customer Support across supported platforms
- Troubleshoot and resolve problems spanning operating systems, mobile devices, networking, databases and web-based or SaaS applications
- Identify, document and help validate suspected software defects, tracking them accurately in the case and defect systems
- Fulfill script, data and reporting requests, including manual filters, data updates, report creation and updates and related database operations
- Investigate payment, billing and financial data issues and route them appropriately
- Contribute to known-issue tracking, documentation and internal knowledge sharing
- Troubleshoot supported hardware and integrated device solutions where applicable
- Collaborate with peers, Development, Product and Operations to resolve issues and improve the customer experience
- Build working knowledge of SQL, data schemas, system logs and related technical tools
- Serve as a customer-facing technical resource, monitoring support chats and handling inbound calls to troubleshoot issues, answer questions, and provide an exceptional customer experience

Our ideal candidate will have:

- Solid troubleshooting and problem-solving skills with attention to detail
- Clear written and verbal communication, including the ability to explain technical concepts simply
- Able to prioritize and follow through in a fast-paced environment with frequent interruptions
- Eager to learn and build platform and product depth over time
- Customer-centric, accountable, results-driven and empowered in line with our values
- Bachelor's degree in Computer Science, Information Systems or a related discipline, or equivalent bootcamp certification and applied experience
- 1+ years' of experience in a customer-facing support or technical support role, typically following experience in a frontline or Tier 1 support function
- Working knowledge of current operating systems and general troubleshooting
- Exposure to web-based or SaaS applications, system logs and cloud-based solutions
- Working knowledge of SQL and scripting for data analysis, reporting and troubleshooting
- CompTIA A+ certification or equivalent IT knowledge is a plus

Physical Requirements:

- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position

Why Procare?

- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals

Salary

$60,000 - $65,000/year DOE

Location

This position can be based in our Denver, CO, Medford, OR or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

## About Procare Solutions

## Company Overview
- **One-liner**: Procare Solutions provides child care management software that automates business processes, ensures safety and compliance, and facilitates family communication for early childhood education centers.
- **Entity Type**: Private (acquired by Roper Technologies in January 2024 for $1.75B)
- **Headquarters**: Denver, Colorado, United States
- **Founded**: 1992
- **Founders**: Not publicly available (the company was founded over 30 years ago)

## Core Business
- **Primary industry**: Child Care Management Software / EdTech
- **Target customers**: B2B — daycare centers, preschools, Head Start programs, and multi-site early childhood education organizations (from small in-home centers to large enterprises)
- **Mission or purpose statement**: Dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children

## Products & Services
- **Procare All-in-One Platform**: SaaS platform covering attendance tracking, tuition collection, family communication (mobile app with two-way messaging, photos/videos, daily reports), billing, and compliance reporting.
- **RoomRunner**: AI-assisted enrollment planning tool that helps center leaders see future openings, plan room transitions, and match families to available seats.
- **Payment Processing**: Integrated online and mobile payment processing with automatic tuition collection, real-time charges based on attendance, and support for subsidized care payments (DHS, Head Start, etc.).
- **ChildPlus**: Head Start-specific management solution (acquired 2021).
- **Kinderlime**: Child care management solution (acquired 2019).
- **Cirrus Group**: School management software (acquired 2018).

## Market Standing
- **Valuation/Market Cap**: Acquired by Roper Technologies for $1.75 billion in January 2024
- **Key Metric**: Annual Revenue of $165.0M (as of latest data); serves over 40,000 child care centers
- **Notable Investors/Partners**: Warburg Pincus (led PE round in 2018); Parent company: Roper Technologies (NYSE: ROP)
- **Growth Signals**: Headcount of 290 employees (+7.5% YoY); operates in 5 countries (US, Canada, Turkey, Russia, UK); active job postings up +275% year-over-year; recently launched RoomRunner AI tool; acquired multiple competitors (Kinderlime, Cirrus Group, SchoolLeader, KidReports, ChildPlus)

## Competitive Advantages
- **Market leader**: Most recommended child care management software since 1992, trusted by over 40,000 centers
- **Comprehensive suite**: End-to-end solution covering operations, payments, compliance, and family engagement in one platform
- **Deep domain expertise**: Nearly 400 employees with backgrounds in child care, education, and administration
- **Financial backing**: Backed by Roper Technologies (large-cap public company), providing stability and resources for growth
- **AI innovation**: Early mover with AI-assisted enrollment planning (RoomRunner)

## Strategic Focus
- **AI and automation**: Expanding AI capabilities (RoomRunner enrollment planning)
- **Product expansion**: Growing services suite and integrating acquired products
- **Market penetration**: Continuing to serve the child care industry across all center sizes, from in-home to multi-site organizations
- **Customer-centric innovation**: Developing features based on customer needs, including compliance, safety, and family communication tools

## Why Work Here
- **Culture**: Driven by CARE values: Customer-centric, Accountable, Results-driven, Empowered. Purpose-driven community focused on making a difference in early childhood education.
- **Work environment**: Hybrid-friendly, with employees across 26+ states and Canada. Fast-paced, growing organization with collaborative teams.
- **Benefits**: Medical, dental, vision insurance; pet insurance; Health Savings Account contributions; 401(k) with generous safe-harbor employer match; short/long-term disability; life insurance; paid parental leave; generous PTO and paid holidays; volunteer time off; tuition reimbursement and professional development programs.
- **Growth**: Active hiring with 15+ open positions; strong year-over-year job posting growth (+275%); opportunities across engineering, sales, customer success, product, and leadership roles.
- **Team composition**: 76 technical staff (17%), 60 sales (14%), 27 customer service (6%); talent sourced from companies like SofterWare, Worldpay, DISH TV, and FIS.
- **Recent departures**: Some director-level turnover (e.g., Customer Support Director left Mar 2026), but overall headcount growing.

## Sources
1. [procaresoftware.com](https://www.procaresoftware.com/)
2. [procaresoftware.com - Careers](https://www.procaresoftware.com/about-us/careers/)
3. [procaresoftware.com - Leadership](https://www.procaresoftware.com/about-us/leadership/)
4. [procaresoftware.com - Why Procare](https://www.procaresoftware.com/about-us/why-procare/)
5. [linkedin.com - Procare Solutions](https://www.linkedin.com/company/procaresolutions)

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