---
title: 'Technical Services Manager at AirTrunk'
canonical: 'https://feeny.ai/job/technical-services-manager-airtrunk-western-sydney-b3dyxsctha3q'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Services Manager at AirTrunk

- **Company:** AirTrunk
- **Location:** Western Sydney, Australia
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/airtrunk/jobs/7982999003

## Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

## Your Impact

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

- Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
- Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.
- First point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting

## What You'll Do

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

- Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers
- Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
- Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
- Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
- Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
- Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
- Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
- Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
- Lead minor capital projects for customers/internal purposes
- Supervise operational metrics, data and analyse risks
- Conduct regular property inspections
- Take part in the 'on call' incident response roster

## What You'll Bring

- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
- Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
- Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
- Have Own Security NV1 Clearance or ability to get one
- Excellent collaborator with strong communication skills in English
- Exceptionally flexible, forward-thinking and motivated by change
- Effective customer management skills and meeting chair experience

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

## About AirTrunk

## Company Overview
- **One-liner**: AirTrunk is a hyperscale data centre specialist creating a platform for cloud, content and large enterprise customers across the Asia-Pacific & Middle East (APME) region.
- **Entity Type**: Private (backed by investors including Blackstone)
- **Headquarters**: Sydney, Australia
- **Founded**: 2015
- **Founders**: Robin Khuda (Founder & CEO)

## Core Business
- **Primary industry**: Hyperscale data centre development and operations
- **Target customers**: B2B – world’s largest cloud, content, and technology companies
- **Mission / purpose**: To scale and sustain the relentless growth of the region’s digital future by continuously redefining and delivering data centres that meet customer needs – sustainably.

## Products & Services
- **Hyperscale Data Centre Campuses**: End-to-end design, construction, and operation of large-scale data centres across APME. Delivered with industry-leading reliability, technology innovation, and energy/water efficiency at significantly lower build and operating cost.
- **Customer Solutions & Innovation**: Customised design, energy & climate solutions, product design, and site selection tailored for hyperscale customers.
- **Sustainability & Financing**: A$7 billion+ in sustainable financing; commitment to net zero emissions by 2030; dedicated social and environmental impact programs.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed as a private company; significant backing from Blackstone.
- **Key Metric**: Operates a growing platform of hyperscale data centres across Australia, Hong Kong, Japan, Malaysia, and Singapore, with total capacity expanding to 700MW+.
- **Notable Investors / Partners**: Blackstone (lead investor)
- **Growth Signals**: Rapid expansion since opening Australia’s first hyperscale data centres in 2017; now the largest and fastest growing data centre platform in Asia-Pacific & Japan (excl. China). Entry into new markets (Malaysia, Middle East) and ongoing expansion of existing campuses.

## Competitive Advantages
- **Hyperscale focus**: Pure-play hyperscale specialist with deep expertise in large-scale, energy-efficient data centre design and construction.
- **Cost leadership**: Proprietary designs and construction methodologies deliver significantly lower build and operating costs than competitors.
- **Sustainability**: First-mover on large-scale renewable energy procurement and net-zero targets, a key differentiator for ESG-conscious customers.
- **Customer relationships**: Trusted partner of the world’s most transformational technology companies, with a strong track record of on-time, on-spec delivery.

## Strategic Focus
- **Scale & sustainability**: Continue rapid geographic expansion across APME while achieving net zero emissions by 2030.
- **AI-driven growth**: Enable the region’s digital future accelerated by artificial intelligence, requiring increased data centre capacity.
- **Operational excellence**: Maintain industry-leading reliability, energy efficiency, and innovation across the full data centre lifecycle.

## Why Work Here
- **Culture & recognition**: Certified Great Place to Work® in Australia, Singapore, and Japan. Ranked top 10 in Australia’s Best Workplaces™ and recognised as one of Australia’s 2025 Best Workplaces™ in Technology.
- **Employee promise – “Grow@Hyperscale”**: Fast-track career growth, high-impact projects, and a chance to work with the largest technology companies in the world.
- **Benefits**: 26 weeks paid parental leave (primary caregiver), 6 weeks (secondary); Employee Assistance Program; AirFit wellness resources; Recharge Days (additional leave); weekly lunches, monthly social events, annual global get-together (AirTrunk Connect); 3 days paid volunteering leave per year; dedicated learning & development programs.
- **Flexibility**: Collaborative workplaces designed for best work with flexibility when needed (likely hybrid/flexible model).
- **Diversity & Inclusion**: Inclusive hiring practices (inclusive language in job ads, diverse interview panels, Work180 endorsement), Employee Resource Groups, and a DEI strategy focused on gender, race/ethnicity, and generational representation.
- **Locations**: Offices and data centres in Sydney, Melbourne, Singapore, Hong Kong, Johor Bahru (Malaysia), Tokyo, and Osaka.

## Sources
1. [AirTrunk About Page](https://airtrunk.com/about-airtrunk/)
2. [AirTrunk Homepage](https://airtrunk.com/)
3. [AirTrunk Careers](https://airtrunk.com/careers/)
4. [AirTrunk Candidate Guide 2025 (PDF)](https://airtrunk.com/wp-content/uploads/2025/05/AirTrunk-Candidate-Guide-2025.pdf)

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