---
title: 'Technical Solutions Engineer at Elation Health'
canonical: 'https://feeny.ai/job/technical-solutions-engineer-elation-health-united-states-tvjay07zaxmd'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Solutions Engineer at Elation Health

- **Company:** Elation Health
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-05-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.elationhealth.com/about-us/careers?gh_jid=7873662

## Job description

At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.

Elation’s Technical Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable discussing integration needs with a customer CEO and sketching out an API flow on a whiteboard. They deliver technical wins and strong product fit with customer accounts, building trust in Elation solutions and setting customers up for success during implementation and beyond.

In this role, you will play a key part in how Elation and our customers embrace AI and automation—using our Developer platform, data, and AI-powered capabilities to improve efficiency and outcomes for clinicians, staff, and internal teams.

## Role and Responsibilities

- Provide peer-to-peer mentorship and coaching to Technical Solutions Associates, with a focus on building skills in Elation’s Developer platform and AI-powered capabilities (e.g., automation patterns, data-driven decision support).
- Serve as an internal and external subject matter expert on the capabilities of Elation’s Developer platform and AI-powered tools to support customer success, including RESTful APIs, webhooks, data warehouse access/querying, and automation services that power Clinical Insights and workflow optimization.
- Own and maintain technical workflow and sequence diagrams as reference architectures for customer integrations and common internal use cases, ensuring they are optimized for reliability, security, and scalability.
- Develop and maintain best practices, templates, and sample implementations that promote self-service, reuse, and intelligent automation where appropriate.
- Advise on and, when needed, create complex queries, reports, and data pipelines leveraging the hosted database and analytics tooling to answer strategic business and clinical questions.
- Lead or advise customer pilots and proof-of-concept implementations, including those that leverage AI to reduce manual work for clinicians and staff and demonstrate clear business and operational impact.
- Partner with customers on technical design, integrations, and product features to best utilize Elation’s platform to meet their business, technical, and delivery needs, including change management and adoption planning.
- Act as a conduit between customers and internal teams, systematically capturing technical feedback to suggest improvements across the platform, documentation, and internal tooling.
- Work cross-functionally with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and deliver data- and AI-enabled solutions that improve efficiency and time-to-value for both practices and internal teams.
- Champion a culture of experimentation and continuous improvement around AI and automation within Customer Services (e.g., identifying internal workflows that can be streamlined with AI, sharing wins and learnings, and contributing to internal AI playbooks).

Professional Qualifications

- 5+ years relevant professional experience supporting the growth of a software platform
- Previous software development experience in one or more of the following areas:
- Experience with python, java, C# or other popular server side languages
- Experience building with RESTful APIs
- Experience with SQL queries including basic JOINs and subqueries
- Experience using modern AI-assisted development and productivity tools (e.g., Claude, Cursor, GitHub Copilot, or similar) to design, debug, and document technical solutions more efficiently.
- Ability to communicate complex technical principles to both technical and non-technical stakeholders
- Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
- Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $85,000 - 125,000k/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

## About Elation Health

## Company Overview
- **One-liner**: Elation Health provides an AI-native, clinical-first electronic health record (EHR) and billing platform purpose-built for independent primary care practices.
- **Entity Type**: Private (total funding $108.5M across multiple rounds)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2010
- **Founders**: Kyna Fong (CEO) and Conan Fong (Chief Experience Officer)

## Core Business
- **Primary industries**: Healthcare IT, Electronic Health Records (EHR), Medical Billing, Practice Management
- **Target customers**: Independent primary care practices, enterprise healthcare organizations, clinicians and office managers (B2B / SMB & Enterprise)
- **Mission or purpose statement**: To enable every patient to experience the highest quality care wherever they go into the healthcare system [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)

## Products & Services
- **Elation EHR**: Cloud-based, clinical-first electronic health record system with native annotation, e‑prescribing, and order management features (SaaS)
- **Elation Billing**: Integrated medical billing and payer connectivity solution acquired via LightningMD (SaaS)
- **Note Assist**: AI-powered ambient scribe that reduces post-visit documentation time (AI tool, included at no extra cost)
- **Patient Passport**: Patient portal for engagement, appointment scheduling, and secure messaging (SaaS)
- **Integrated Telehealth**: HIPAA-compliant virtual care built directly into the EHR (SaaS)
- **Developer Platform / API**: API access for enterprise practices to connect with third‑party labs, billing systems, and other tools (API)
- **Elation Health Community**: Largest community of primary care innovators, supporting knowledge sharing and peer learning

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; total funding of **$108.5M** (PitchBook, as of 2025)
- **Key Metric**: Annual revenue estimated at **$86.0M** (LinkedIn, 2025 estimate)
- **Notable Investors/Partners**: Key investors and partner names are not explicitly listed in available sources; earlier rounds include funds from FTV Capital and other healthcare‑focused VCs. The company acquired LightningMD in 2023 to build its billing platform.
- **Growth Signals**:
  - Serves **32,000+ clinicians** caring for millions of patients (LinkedIn); official site states “more than 44,000 clinicians” [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)
  - **179 employees** globally, with presence in 6 countries (US, Canada, New Zealand, UK, Australia, Egypt)
  - **+133% year‑over‑year increase** in active job postings (LinkedIn, 2025)
  - Launched AI‑native Note Assist in 2024 and unified EHR + Billing platform in 2023

## Competitive Advantages
- **Clinical‑first philosophy**: Technology is designed to prioritize the patient‑provider interaction rather than administrative burden
- **AI‑native platform**: First EHR to natively embed AI tools (ambient scribe, documentation) at no additional cost
- **Purpose‑built for primary care**: Unlike general‑purpose EHRs, workflows are tailored specifically for independent primary care practices
- **All‑in‑one integration**: Combines clinical records, billing, patient engagement, and telehealth in a single system
- **Large, engaged community**: The largest community of primary care innovators provides network effects and peer support

## Strategic Focus
- **AI expansion**: Continue embedding AI capabilities (e.g., Note Assist) into core workflows to save clinicians time
- **Platform unification**: Deepen integration between EHR, billing, and patient engagement to create a seamless end‑to‑end experience
- **Enterprise growth**: Leverage the API and Developer Platform to serve larger, multi‑site practices
- **Independent practice support**: Remain committed to the independence of primary care providers in an evolving healthcare landscape

## Why Work Here
- **Culture & values**: Emphasis on “Earn Trust”, “Embrace Challenge”, “Build Kinship”, “Crave Context”, and “Own Impact” [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)
- **Remote/hybrid policy**: Not explicitly stated, but employees work across 6 countries (US, Canada, New Zealand, UK, Australia, Egypt), suggesting flexible or remote‑friendly environment (LinkedIn)
- **Engineering & product culture**: “Committed to the craft,” “curious question‑askers,” and focus on solving hard problems in healthcare IT
- **Growth opportunities**: Fast‑growing team with multiple open roles (7 active positions as of 2025) and recent promotions across departments
- **Interview process**: Standard tech‑company pipeline; cautionary note about recruitment scams (no Telegram, no cryptocurrency requests) [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)

## Sources
1. [elationhealth.com](https://www.elationhealth.com/)
2. [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)
3. [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)
4. [linkedin.com/company/elationhealth](https://www.linkedin.com/company/elationhealth)
5. [pitchbook.com/profiles/company/56010-07](https://pitchbook.com/profiles/company/56010-07)

## Other roles at Elation Health

- [Engineering Manager](https://feeny.ai/job/engineering-manager-elation-health-us-canada-or-vgrehxxcvn8h) — US Canada OR, New Zealand
- [Senior Director / Vice President, Customer Support](https://feeny.ai/job/senior-director-vice-president-customer-support-elation-health-canada-ss992qfeme58) — Canada
- [Senior Director / Vice President, Customer Support](https://feeny.ai/job/senior-director-vice-president-customer-support-elation-health-united-states-67yk77tdjv5j) — United States
- [Manager, Customer Support](https://feeny.ai/job/manager-customer-support-elation-health-canada-mmfwxfd9qsgy) — Canada
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-elation-health-united-states-s0k5ywqfrsws) — United States
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-elation-health-us-or-35k2cedd3dbx) — US OR, Canada
- [Customer Experience Engineer](https://feeny.ai/job/customer-experience-engineer-elation-health-canada-t2eb99wd2xkd) — Canada
- [Accounts Receivable Analyst](https://feeny.ai/job/accounts-receivable-analyst-elation-health-canada-hn9ky807hdhs) — Canada
- [Customer Success Manager, Small Group](https://feeny.ai/job/customer-success-manager-small-group-elation-health-united-states-zratwnf3csmq) — United States
- [Engagement Advisor](https://feeny.ai/job/engagement-advisor-elation-health-united-states-svv24kj9ykjg) — United States