---
title: 'Technical Solutions Manager (Salesforce) at Aperia'
canonical: 'https://feeny.ai/job/technical-solutions-manager-salesforce-aperia-jacksonville-florida-cg2gzazfcdsk'
type: 'job'
last_seen: '2026-09-11'
---

# Technical Solutions Manager (Salesforce) at Aperia

- **Company:** Aperia
- **Location:** Jacksonville Florida, United States
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/aperiasolutions/jobs/5230032007

## Job description

Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

Job Description

The Senior CRM Solution Manager is responsible for providing solutions for business needs on the Salesforce platform. You will drive how we use Salesforce to sell to our B2B customers and onboard them. You will work with stakeholders to evaluate existing Salesforce capabilities and identify initiatives to add new capabilities and improve their processes and experience. This role is based in our North American office in Jacksonville, FL and offers a flexible hybrid work environment where you will have a blend of 3 in office days and 2 remote working days in the work week.

## Responsibilities

- Work with business stakeholders in Sales, Marketing and Operations to understand their business needs
- Work with stakeholders, User Experience, Product Managers, and Technology to design solutions for business needs on the Salesforce platform.
- Write user stories, create process diagrams and mock-ups to describe the solutions, and collaborate with the development teams to see the solutions through to completion. Support the stakeholders during user acceptance testing.
- Define the value proposition of new initiatives with the stakeholders to effectively prioritize CRM initiatives.
- Collaborate with the engineering teams and architects to assess the feasibility and effort of CRM initiatives.
- Collaborate with the other CRM solutions managers and development teams in prioritization of the backlog, grooming, sprint planning, demos and participate in other agile ceremonies.
- Develop and communicate product vision and roadmap to manage stakeholder expectations.
- Serve as the CRM subject matter expert, helping stakeholders identify opportunities for improvements, analyze complaints and issues, and identify solutions.
- Work with stakeholders to define initiatives and create business cases to obtain approval and funding in our budget planning process.

## Skills and Qualifications

- Bachelor's Degree in a related field of study.
- 5-7+ years Product Management experience (banking or financial services experience preferred).
- Proficient knowledge of the Salesforce platform so that you can design solutions on this platform that are easy to maintain and manage.
- Experience in the payments industry is a great plus.
- Experience working with agile development teams and processes, supported by JIRA, Confluence, or similar systems.
- Ability to communicate results to management and in a fast-paced environment.
- Ability to develop, lead and manage large, complex initiatives.
- Salesforce, Product Management or Product Owner certifications preferred, not essential.

Eligibility Requirements

- Must be willing to submit to a background investigation and drug test as part of the selection process.
- This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship.

Job Type

- Full-Time

Schedule

- Monday to Friday

Location

- Jacksonville, FL; Hybrid

## Benefits

- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
- Parental leave
- Disability insurance
- Childcare assistance
- Education reimbursement
- Fitness membership
- Volunteer time off

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

## About Aperia

## Company Overview
- **One-liner**: Aperia is a privately held fintech and managed consultancy firm that builds SaaS platforms and delivers technology services to financial institutions, payment companies, and government agencies.
- **Entity Type**: Private (Bootstrapped — 100% privately owned, purpose-driven)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 1999 (or 2001 per LinkedIn; the company website states "over 25 years" of leadership)
- **Founders**: Not publicly disclosed

## Core Business
- **Primary Industry**: Fintech, Payments, Government/Defense Technology, IT Services
- **Target Customers**: Banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government/defense entities (B2B, Enterprise)
- **Mission Statement**: Not explicitly stated as a single quote, but the company describes itself as "Built on Purpose, Driven by Impact" and focuses on "innovation, usability, and security" to help organizations "operate smarter, faster, and with confidence."

## Products & Services
- **Compliance Platform**: Streamlines education, assessment, tracking, and regulatory reporting for regulated environments.
- **Risk Management / Fraud Detection**: Real-time monitoring, intelligent analytics, and automated fraud detection; analyzes hundreds of millions of transactions.
- **Customer Onboarding**: Digitizes and streamlines onboarding with automated workflows and accelerated activation.
- **Analytics & Business Intelligence**: Advanced analytics and flexible reporting to turn data into actionable insight.
- **Compensation Management**: Automates complex partner and agent compensation with configurable models and accurate reporting.
- **Customer Intelligence Platform (CIP)**: Unifies case management, service workflows, and performance metrics in a configurable interface.
- **Software Development as a Service (SDaaS)**: Full-stack engineering for platform modernization and custom development.
- **Managed Resources**: On-demand access to expert Agile teams that integrate with client organizations.
- **Consultancy**: Close partnership to solve complex, data-driven problems and refine processes.
- **Government, Defense & Security**: Cloud-native solutions for data unification, situational awareness, and mission-critical operations.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue estimated at **$56.2M** (per LinkedIn data); serves **over 6 million users** across hundreds of clients
- **Notable Investors/Partners**: 100% privately owned; no external investors listed. Clients include banks, payment processors, and government agencies.
- **Growth Signals**: Global workforce of **400+ employees** (LinkedIn reports 187 but the company website states 400+; the discrepancy may reflect total headcount including contractors/global offices). Offices in Dallas, Washington DC, and Vietnam. Senior management average tenure of **18 years**.

## Competitive Advantages
- **Deep Fintech & Payments Expertise**: Over 25 years of experience solving complex data and reconciliation challenges for the payments industry.
- **Long-Term Client Relationships**: Emphasizes partnership over vendor status; high client retention.
- **Regulatory & Security Focus**: Deep experience in highly regulated industries (payments, banking, government).
- **Stable Leadership**: Senior management team with average tenure of 18 years ensures strategic continuity.
- **Global Delivery Model**: Offices in the US and Vietnam enable cost-effective, round-the-clock development and support.

## Strategic Focus
- Continued expansion of SaaS platforms for compliance, risk, and customer intelligence
- Deepening capabilities in government, defense, and security sectors
- Scaling managed resources and SDaaS offerings
- Maintaining a 100% privately owned, purpose-driven model for long-term growth

## Why Work Here
- **Culture**: Describes itself as "a family" where "no single role is more important than another." Core values: Innovation, Usability, Security, Partnership, Transparency, Teamwork.
- **Work Model**: Hybrid working model in place (as of 2022). "We value your individual contribution and trust your results, regardless of your role."
- **Global Team**: Fast-paced, global organization with offices in Dallas, Washington DC, and Vietnam.
- **Career Growth**: "A career at Aperia promises a great challenge, culture, and opportunities to forge your own path." Open roles include Product Manager, Project Manager, Senior Software Developer, and more.
- **Stability**: Privately owned with no outside investors, allowing long-term strategic focus.
- **Diversity & Inclusion**: Equal Opportunity/M/F/Vet/LGBT/Disabled Employer.

## Sources
1. [aperia.com](https://www.aperia.com/)
2. [aperia.com/about](https://www.aperia.com/about)
3. [aperia.com/services](https://www.aperia.com/services)
4. [Greenhouse Careers Page](https://job-boards.greenhouse.io/aperiasolutions)
5. [LinkedIn Company Page](https://www.linkedin.com/company/aperia-solutions-inc.)

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