---
title: 'Technical Specialist at Pushpay'
canonical: 'https://feeny.ai/job/technical-specialist-pushpay-colorado-springs-npsqkcy5rtxg'
type: 'job'
last_seen: '2026-09-17'
---

# Technical Specialist at Pushpay

- **Company:** Pushpay
- **Location:** Colorado Springs, CO
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/pushpay/jobs/8209855

## Job description

## About the Role

Providing technical analysis and strategic account support for Customer Success related to a specified product area (giving, community, app, or church management system).

Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

## Benefits and Compensation

- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote each week
- 12 paid Company Holidays
- 2 paid Volunteer Time Off days
- 15 days PTO, to start, increases with tenure and seniority.
- Paid parental and adoption leave
- Compensation Range:
- CO: $57,600-$66,560

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.

## What You’ll Do

Technical Analysis and Escalation

- Owning escalations processes to Engineering from CS, and associated communication channels (to Engineering, updating CS teams, etc.).
- Troubleshooting issues related to assigned product area, including reproducing the issue, using backend tools to analyze and/or fix the data, and evaluating the scope of the issue systemwide.
- Serving as the subject matter expert for the product, providing internal support and communicating product changes to Customer Success.
- Maintaining and enhancing the library of technical tools used by Customer Success for technical services and support.
- Coordinating with Technical Services to invoice and schedule requested work.
- Participating in the technical aspects of product releases, customer feedback loop, and product roadmap on behalf of Customer Success, including: ensuring new solutions meet expectations of the customer and Customer Success, address major needs, and are prioritized accordingly.

Strategic Technical Account Support

- Providing front-line support to Strategic customers, including taking requests for technical solutions via email, phone, live chat, and video - ensuring issues and requests are resolved in a timely and effective manner.
- Determining the technical validity and feasibility of special requests, and working with Product/Engineering and other members of the technical teams to implement custom solutions.
- Participating in Pre-Sales support as needed, including evaluating the effectiveness of solutions for larger and/or more complex questions/objections during the sales cycle.

Risk Management

- Actively monitoring relevant communication/technical channels for possible issues, investigating, and escalating as appropriate.
- Coordinating with Product, Engineering, and Operations to mitigate immediate issues and validate long term solutions.
- Provide communication and resources to Customer Success to respond to or resolve issues.

Physical Requirements

- While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting.

## What You’ll Bring

- 2+ years  experience supporting, implementing, or consulting in technology or SaaS.
- One year experience in data manipulation or database support.
- One year experience working directly with executive-level staff of enterprise customers in support or consultation.
- Familiarity with SQL, HTML, CSS, API, ExcelPrior experience with Pushpay softwares is a plus, but not required
- Analysis Skills: Identifies significant problems & opportunities. Analyzes problems and people in depth. Sorts the wheat from the chaff, determining root causes.
- Adaptability/Stress Management: Stable and poised under pressure. Copes effectively with complexity and change. Able to provide clear, calm solutions/answers to frustrated customers.
- Judgment/Pragmatism: Consistent logic, rationality, and objectivity in decision making. Focuses on key priorities. Generates sensible, realistic, practical solutions to problems.
- Listening/Customer Focus: Tunes in accurately to opinions, feelings, and needs of people. Establishes partner relationship with others. Empathetic, patient, and accessible.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About [Pushpay](https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf)

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

## About Pushpay

## Company Overview
- **One-liner**: Pushpay provides a church engagement platform that unifies giving, groups, and engagement to help churches grow generosity and deepen community connections.
- **Entity Type**: Private (acquired by BGH Capital and Sixth Street in 2023)
- **Headquarters**: Redmond, Washington, USA (with offices in Allen, Texas, and Colorado Springs, Colorado)
- **Founded**: 2011
- **Founders**: Kenny Wyatt, Aaron Senneff, Nolan Smith, Gruia Pitigoi-Aron, Maria Telles, Angelique Rothermel, Cole Schofield, Cary Yocum, Matthew Smith

## Core Business
- **Primary industry/industries**: Church Management Software (ChMS), Digital Giving & Engagement, Video Streaming
- **Target customers**: B2B — churches, parishes, dioceses, and other mission-based organizations (14,000+ customers)
- **Mission or purpose statement**: To help mission-based organizations connect, grow, and drive meaningful change through great software and a culture of generosity.

## Products & Services
- **[ChurchStaq™]**: An all-inclusive suite of engagement solutions including a Church Management System (ChMS), mobile app, donor management, and giving solution. (SaaS)
- **[ParishStaq™]**: A purpose-built technology suite for Catholic churches to help parishes and dioceses increase generosity and enhance engagement. (SaaS)
- **[Resi Media]**: An industry-leading video streaming platform acquired in 2021, enabling organizations to increase engagement and expand their digital presence. (SaaS / Platform)
- **Mobile Giving App**: iOS and Android apps for in-person and online giving, including features like Touch ID payments, Fastpay (five-second giving), and credit card entry by camera.
- **Reporting & Insights**: Centralized dashboards, customizable reports, and search/filters for data-driven decision-making.
- **Customizable Forms**: Tools for creating and managing forms for various church needs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $7.6 billion USD processed through online giving; $210 million in at-risk donations secured annually.
- **Notable Investors/Partners**: Acquired by BGH Capital and Sixth Street in 2023. 100+ integrations with existing software tools and databases.
- **Growth Signals**: Trusted by more than 14,000 customers; launched ChurchStaq™ in 2023; launched ParishStaq™ in 2022; acquired Resi Media in 2021; Bronze Stevie® Winner for Customer Service Department of the Year 2025.

## Competitive Advantages
- **Purpose-built for mission-based organizations**: Unlike generic CRM or giving platforms, Pushpay is specifically designed for churches, with features like at-risk donation recovery, spiritual journey tracking, and church-specific engagement analytics.
- **Integrated ecosystem**: Combines giving, ChMS, mobile app, and video streaming into one unified platform, reducing the need for churches to manage multiple disconnected tools.
- **100+ integrations**: Seamlessly links with existing software tools and databases, making it easy for churches to adopt without starting from scratch.
- **Award-winning customer support**: Recognized with a Bronze Stevie® Award for Customer Service Department of the Year 2025.

## Strategic Focus
- **Deepening the product suite**: Continuing to build out ChurchStaq™ and ParishStaq™ as comprehensive, all-in-one solutions for church engagement and administration.
- **Expanding the Catholic market**: With the launch of ParishStaq™ in 2022, Pushpay is specifically targeting Catholic parishes and dioceses.
- **Growing the video streaming business**: Through the Resi Media acquisition, Pushpay is expanding its digital presence capabilities for churches.
- **Data-driven engagement**: Using analytics and insights to help churches track community engagement, giving trends, and spiritual journey progression.

## Why Work Here
- **Culture of generosity**: The company emphasizes a culture of generosity and purpose, with employees supporting charitable causes.
- **Hybrid work model**: Employees engage in a combination of remote and on-site work, with a typical expectation of 3 days a week on-site.
- **Comprehensive benefits**: Includes healthcare benefits, dental insurance, health insurance, Flexible Spending Account (FSA), family and childcare benefits, generous parental leave, and family medical leave.
- **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups (ERGs).
- **Career development**: Provides customized development tracks, promotion policies, and job training/talent development programs.
- **Offices**: Three offices in the US (Redmond, WA; Allen, TX; Colorado Springs, CO) with a hybrid workspace model.
- **Employee size**: 530 total employees.
- **Notable perks**: Legal assistance, generous parental leave, and a focus on employee growth and promotion from within.

## Sources
1. [pushpay.com](https://pushpay.com/)
2. [pushpay.com/about-us](https://pushpay.com/about-us)
3. [pushpay.com/about-us/careers](https://pushpay.com/about-us/careers/)
4. [builtin.com](https://builtin.com/company/pushpay)
5. [builtin.com](https://builtin.com/company/pushpay/faq/workplace-perception)

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