--- title: 'Technical Success Manager at New Relic' canonical: 'https://feeny.ai/job/technical-success-manager-new-relic-tokyo-85tmjgcb72sm' type: 'job' last_seen: '2026-09-08' --- # Technical Success Manager at New Relic - **Company:** New Relic - **Location:** Tokyo, Japan - **Posted:** 2026-05-15 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/newrelic/jobs/5178520008 ## Job description We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! ## Your opportunity New Relicでは現在、当社の成長を支える中核メンバーとして、シニアテクニカルサクセスマネージャー（Sr Technical Success Manager）を募集しています。SREやソフトウエア開発エンジニア、インフラエンジニアなど複数のエンジニアリングロールの方々と日々ディスカッションをしていたり、統括するCTOやテックリードの方々と技術的なコミュニケーションを行う機会が多い方は大歓迎です。サービス開発/運用を実際に行っているメンバーが多く、現場での経験がすぐに役立つロールのため、社外の接客の経験が浅い場合でもご安心ください。オンボードのためのトレーニングも揃っています。 Technical Success Managerの主な業務は、New Relicの営業、Solutions Consultant、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的にご利用いただくためのご契約後の活用促進や業務改善の支援を行うことです。また、既存のお客様の活用状況を分析し、様々な社員がデータドリブンで動けるた、めの環境整備も行っています。 当社のTechnical Success Managerとして、さまざまな業界やシステムに対する技術的なサポートをすることで、多種の技術やお客様のビジネスニーズ、市場動向を把握することができます。ご契約後のお客様の成長を助けながら信頼関係を築き、お客様の成功とビジネス業績の改善を好循環で回していくというカスタマーサクセスの本質を体現するエキサイティングなキャリアを築くことが可能です。当社には、これまでの活動を通じて培われた豊富な成功実績とノウハウがあります。お客様と密接に関わりながら、共に目標を追求することに情熱をお持ちの方のご応募を、心よりお待ちしております。 ## What you'll do - お客様のオンボーディング、ユーザー環境への適用、そして継続的な利用を確実なものとし、お客様を成功へ導きます。 - New Relic の製品とサービスの全ての面で技術的なリーダーシップを発揮します - New Relic を利用したリアルタイムパフォーマンスの問題解決をできるようにお客様のトレーニングを支援します - お客様の状況を見ながらサービス解約のリスクを特定し、そのリスクを排除するために積極的に取り組みます - 他の Technical Support Engineer や Solution Consultant, Sales などと連携してお客様の問題を迅速に解決します - お客様の声を拾い、New Relic がより良いサービスを提供するために内部にフィードバックを伝えます - 特定の業務ドメインのスペシャリストとして業界固有の課題においてチームメンバーを牽引し、個人およびチームの潜在能力の追求と拡大を促進します。計画的な能力開発を提供し、全員が最高の仕事ができる機会を確保します。 This role requires - アプリケーションを業務で設計・開発した経験がある（バックエンド and/or フロントエンド） - AWS、Azure、GCPなどのパブリッククラウドサービスを利用したシステム構築を業務で経験したことがある - 本番等で稼働するシステムのトラブルシュートを業務でしたことがあり、問題検知から恒久対応までのトラブル管理全般を行ったことがある - 顧客または社内の他部門のステークホルダーに対して提案・折衝したことがある - 7 年以上の IT プロフェッショナルサービス、SaaS ベンダーもしくは Customer Success に関連する経験があることが望ましい - 大規模で複雑なお客様支援を成功に導き、顧客満足度を高めた経験 • Web/Mobile アプリケーションの開発やアーキテクチャに関する理解 • 技術的な概念や機能をビジネスニーズに適応させる能力 • お客様のビジネスの成功に興味を持ち、迅速にキャッチアップする • AWS、Azure、Cloud Foundry などのクラウドプラットフォームの経験がある 方は優遇 - 3年以上にわたり、人やチームを率いて成功を収め、応答性の高いソフトウェアサポートの運用を成功させてきた経験がある。 - 顧客体験の重要性を明確に説明でき、ビジネスニーズと技術的な詳細の間のギャップを埋めながら、より良い結果を得るために他者を巻き込むことができる。 - コミュニケーション能力、人事管理能力、コーチング能力を実証できる。 - データの収集、分析、解釈能力に加え、問題の特定、定義、解決に対する情熱を持っていること。 Bonus points if you have - 複数人から構成される何らかのプロジェクトをリードした経験がある - イベント登壇やセミナー講師など対外的に発表した経験がある - 社内外でのエンジニアに対する技術的なコーチング/能力開発を行った経験がある - 英語での読み書きができる、英語のコミュニケーションができるとなお良い Please note that visa sponsorship is not available for this position. #LI-RT #LI-Hybrid Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf). Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy ## About New Relic ## Company Overview - **One-liner**: New Relic provides an intelligent observability platform that helps engineers monitor, troubleshoot, and optimize their software, infrastructure, and AI applications in real time. - **Entity Type**: Private (acquired by Francisco Partners and TPG in a $6.5 billion take-private deal in 2024; formerly public on NYSE under ticker NEWR) - **Headquarters**: San Francisco, California, United States - **Founded**: 2008 - **Founders**: Lew Cirne ## Core Business - **Primary industry**: Observability Platform / Application Performance Monitoring (APM) / Software Development - **Target customers**: B2B, serving engineering and IT teams at enterprises, SMBs, and digital-native companies across industries. - **Mission statement**: Eliminate interruptions for digital business. ## Products & Services - **[New Relic Intelligent Observability Platform](https://newrelic.com/)**: A unified, full-stack SaaS platform that ingests metrics, events, logs, and traces (MELT) to provide end-to-end visibility. Includes APM, infrastructure monitoring, digital experience monitoring (RUM), logs, security, and AI-powered observability. - **[New Relic AI](https://newrelic.com/)**: A generative AI assistant that helps engineers trace agent reasoning to code execution, identify hallucinations, control AI costs, and accelerate root cause analysis. - **[AI and Agentic Monitoring](https://newrelic.com/)**: Dedicated capabilities to monitor AI models, agents, and LLM interactions in real time, correlating agent behavior with underlying microservices. - **[New Relic CodeStream](https://newrelic.com/)**: Extends observability and code collaboration directly into popular development environments (IDEs). - **Vulnerability Management & Security**: Unified vulnerability management with production impact scoring and AI-driven prioritization, plus IAST and SAP monitoring. - **800+ pre-built integrations** with cloud services (AWS, Azure, GCP), Kubernetes, Docker, serverless frameworks, and 11 programming languages. ## Market Standing - **Valuation**: Acquired for approximately **$6.5 billion** in 2024 by Francisco Partners and TPG. - **Key Metric**: **$925.6M annual revenue** (as of the acquisition); **~2,400 employees** (as of March 31, 2024); **16,000+ paying customers**. - **Notable Investors/Partners**: Francisco Partners, TPG; major customers include adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill. - **Growth Signals**: - Named a **Leader in the 2025 Gartner Magic Quadrant for Observability Platforms** (12-time Leader). - **2.4 trillion data points queried per minute**, 5 billion data points ingested per minute, 3.1+ exabytes of data annually, 333+ billion web requests served daily with a median response time of 60ms. - Integrated with **NVIDIA NIM** to accelerate AI adoption and ROI. - Launched **Instant Observability**, the industry’s largest open-source integration ecosystem. - Job posting trends show **+35.3% quarterly growth** (as of mid-2025). ## Competitive Advantages - **Unified platform**: Single platform for metrics, events, logs, and traces — no separate databases required, reducing complexity and cost. - **Usage-based consumption pricing**: First in the industry to move away from host-based pricing; offers a **100 GB free tier per month** and $0.35/GB beyond, making it accessible to startups and large enterprises alike. - **AI-native observability**: Deep integration of generative AI for root cause analysis, cost control, and hallucination detection — a differentiator in the observability market. - **Massive data scale**: Proven ability to handle exabyte-scale telemetry with sub-60ms median query response times. - **Open-source ecosystem**: 770+ integrations and open-source agents, fostering community and reducing vendor lock-in. ## Strategic Focus - **AI and Agentic Monitoring**: Prioritizing capabilities to monitor and optimize AI agents, LLMs, and agentic workflows as enterprises adopt AI at scale. - **Expanding the free tier and consumption model**: Driving adoption by lowering barriers for engineers and startups, converting them into paying customers. - **Enterprise security and governance**: Deepening vulnerability management, IAST, and security integrations to meet enterprise compliance needs. - **Global expansion**: 17 offices worldwide including Barcelona, Bengaluru, Berlin, Dublin, London, Melbourne, Munich, Paris, Portland, San Francisco, Seoul, Singapore, Sydney, Tel Aviv, Tokyo, and Zurich. ## Why Work Here - **Culture**: Known for "The Relic Way" — six core values: Customer Forever, One Team, Competitive Spirit, Technical Excellence, Challenger Mindset, and Results Driven. Emphasizes diversity, equity, and inclusion with five Employee Resource Groups (Access, Rainbow Relics, Relics of Color, Veterans@NewRelic, Women@NewRelic). - **Work environment**: Supports **flex work arrangements** (remote/hybrid options available depending on role and location). - **Total rewards**: Competitive pay, career development programs, professional training, generous paid time off, family healthcare, paid parental leave, emotional support assistance, NRgize wellness funds, and perks & discounts. - **Recognition**: Named one of *Fortune*’s Best Workplaces in Technology™ (2022), *PEOPLE* Magazine’s Companies That Care (2022, 2023), and *Inc.*’s Best-Led Companies (2021). Ranked among the greenest companies by *U.S. News & World Report* (2023). - **Engineering culture**: High technical bar with emphasis on innovation at massive scale. Engineers work on challenges involving 2.4 trillion queries per minute and exabyte-scale data pipelines. Active blog and community engagement. - **Active hiring**: 69 active job postings (as of mid-2025) with roles in engineering, sales, AI, data science, and compliance. ## Sources 1. [New Relic Official Website](https://newrelic.com/) 2. [New Relic Careers Page](https://newrelic.com/careers) 3. [New Relic Company Fact Sheet (PDF)](https://newrelic.com/sites/default/files/2024-08/Final_Fact_Sheet_08_28_24.pdf) 4. [New Relic Culture Page](https://newrelic.com/about/culture) 5. 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