---
title: 'Technical Support Agent I at ecoATM | Gazelle'
canonical: 'https://feeny.ai/job/technical-support-agent-i-ecoatm-gazelle-san-diego-zmx6k2hkvman'
type: 'job'
last_seen: '2026-10-15'
---

# Technical Support Agent I at ecoATM | Gazelle

- **Company:** ecoATM | Gazelle
- **Location:** San Diego, CA
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/ecoatmgazelle/jobs/5453398008

## Job description

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

[Our Values and Leadership Behaviors](https://www.ecoatm.com/pages/our-culture)

Position Overview

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. We're a hard-working team who also loves to have fun and provide excellent customer service!

## Key Responsibilities

- Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
- Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
- Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
- Document, track, and monitor problems to ensure timely resolution
- Perform other job-related duties as delegated by leadership team
- Support and leverage other associates within the department to share best practices and knowledge
- Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.

Education & Experience

- High school diploma or GED required; additional technical certification preferred
- Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
- Experience in a call center environment highly preferred
- Experience with ticket tracking software and technical documentation preferred

Knowledge, Skills & Abilities

- Excellent customer service, interpersonal and communication skills with high attention to detail
- Strong troubleshooting, problem-solving and multi-tasking abilities
- Ability to work independently within established process and direction guidelines
- Efficient time management practices and ability to prioritize work
- Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
- Basic knowledge of system file drivers
- Basic skills with Microsoft Office
- Basic knowledge of iOS and Android systems preferred
- Ability to adapt in a fast-paced, collaborative, and changing environment

Hourly Pay: $19.00/hr. - 22.00/hr.

Location: San Diego, CA

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.

Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

## About ecoATM | Gazelle

## Company Overview
- **One-liner**: ecoATM and Gazelle operate a network of automated kiosks and an online platform that enable consumers and businesses to trade in, trade up, or recycle used smartphones and other devices for instant cash or credit, while keeping e-waste out of landfills.
- **Entity Type**: Private (owned by Apollo Global Management; last disclosed funding: $50M Private Equity round in March 2023)
- **Headquarters**: San Diego, California, United States (with processing facility in Louisville, KY, and remote employees across the US)
- **Founded**: 2008
- **Founders**: Not publicly listed (company was founded by a team; key early backer was Outerwall)

## Core Business
- **Primary industries**: Retail recyclable materials & used merchandise; circular economy; consumer electronics recommerce
- **Target customers**: B2C (consumers selling or recycling devices; buyers of certified pre-owned phones), B2B (retail partners hosting kiosks; enterprise trade-in programs)
- **Mission**: “Connecting people to technology they love while building a sustainable future one device at a time.” Vision: to be the planet’s largest protector from mobile device e-waste and the greatest connector of people through lowest-cost smartphone ownership.

## Products & Services
- **ecoATM Kiosks**: Automated, self-service kiosks located in over 7,000 retail locations (grocery stores, discount retailers) across the US. Consumers insert a used smartphone, receive an instant cash offer, and can sell or recycle the device on the spot.
- **Gazelle Online**: A web-based trade-in platform where consumers can mail in used devices for cash or credit. Also offers certified pre-owned phones for sale.
- **Business & Retail Solutions**: Trade-in programs and kiosk partnerships for retailers to offer device buyback services to their customers, driving foot traffic and enabling ESG/sustainability reporting.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of **$512.0M** (LinkedIn estimate; company reports “staggering growth” but does not officially confirm)
- **Total Funding**: ~$397.9M over 8 rounds (including a $200M secondary in 2020, a $50M private equity round in 2023, and earlier VC rounds)
- **Notable Investors/Partners**: Parent company Apollo Global Management; prior investors include Cowen Group, Claremont Creek Ventures, Silicon Valley Bank; retail partners include major grocery and discount chains.
- **Growth Signals**: Over 50 million devices collected since 2009; 7,100+ kiosks nationwide; operates in 9 countries (including Belgium, Romania, Philippines, Peru, UAE); headcount growing ~1.6% YoY to ~250 employees; active hiring in engineering, finance, operations.

## Competitive Advantages
- **Scale of physical infrastructure**: Largest network of automated trade-in kiosks in the US – unmatched convenience for consumers.
- **Integrated physical + digital**: ecoATM kiosks provide instant cash on the spot, while Gazelle online captures mail-in trade-ins, covering all customer preferences.
- **Secure & sustainable**: Each device is either refurbished, resold, or environmentally recycled, giving retailers and consumers verifiable ESG impact.
- **Data-driven valuation**: Proprietary technology assesses device condition and market value in minutes, with no human negotiation.

## Strategic Focus
- **Expanding the circular tech economy**: Scaling kiosk count and retail partnerships to make device trade-in ubiquitous.
- **Sustainability leadership**: Continuing to position the business as a key partner for retailers seeking to meet ESG goals and reduce e-waste.
- **Operational excellence**: Investing in automation and analytics to improve kiosk uptime, device yield, and customer experience.
- **Global expansion**: Operating in 9 countries with room to enter more markets.

## Why Work Here
- **Culture**: “Open-Mindedness” is a core value; the company emphasizes collaboration, innovation, and authenticity. Employees report a supportive, mission-driven environment focused on making a positive environmental impact.
- **Work flexibility**: Headquarters in San Diego, CA; processing facility in Louisville, KY; many roles are remote/hybrid (numerous remote postings for engineering, finance, and management).
- **Benefits**: Comprehensive package including medical, dental, vision; 401(k) with match; PTO bank of 20 days/year to start; paid holidays; tuition reimbursement; paid maternity/paternity leave; short- and long-term disability; annual incentive plans; peer recognition platform (WorkTango).
- **Growth & stability**: Backed by Apollo Global Management, with steady revenue growth and a clear mission to expand. Opportunity to work on hardware (kiosks) and software (platform, analytics, UX) at a company that is a pioneer in device recommerce.
- **Diversity & inclusion**: Actively committed to building a diverse workforce; values different perspectives as a driver of innovation.

## Sources
1. [ecoatm.com – Our Story](https://www.ecoatm.com/pages/our-story)
2. [ecoatm.com – Our Culture](https://www.ecoatm.com/pages/our-culture)
3. [ecoatm.com – Careers](https://www.ecoatm.com/pages/careers)
4. [LinkedIn – ecoATM Company Page](https://www.linkedin.com/company/ecoatm)
5. [Greenhouse – ecoATM Gazelle Job Board](http://job-boards.greenhouse.io/ecoatmgazelle)

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