--- title: 'Technical Support Analyst (AMS) at DigiCert' canonical: 'https://feeny.ai/job/technical-support-analyst-ams-digicert-cape-town-7fzzctznwkjh' type: 'job' last_seen: '2026-09-10' --- # Technical Support Analyst (AMS) at DigiCert - **Company:** DigiCert - **Location:** Cape Town, South Africa - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-10 - **Apply:** https://www.digicert.com/careers/?gh_jid=8682279002 ## Job description ## Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/) Job summary As Technical Support Analyst supporting our enterprise clients that utilize the DigiCert DNS and traffic monitoring solutions. DigiCert owns and operates the brands of DNS Made Easy and Constellix which are known as the industry leaders in the DNS and monitoring industry. Working hours are aligned with U.S. Eastern Time to support global business needs. ## What you will do - Answer questions and troubleshoot DNS and monitoring configurations. - Review DNS and monitoring configurations of DigiCert DNS and monitoring. - Provide technical support to DNS Made Easy and Constellix customers by answering telephone calls, replying to emails, and utilize ticketing system in line with departmental measures, with a focus on high quality, accuracy, and customer satisfaction. - Document and record all activity and communication with customers according to departmental standards of quality. - Record all activity in the department’s ticketing system, updating cases within SLA guidelines so progress can be tracked with each customer’s incident, viewed via the customer portal. - Answer questions and propose DNS and monitoring configurations based on user requirements. - Respond to client’s tickets, chats, and phone calls in a professional matter. - Communicate with clients over video zoom or other video conferencing technologies as necessary. - Understand how our customers are utilizing DigiCert’s DNS and traffic management solutions and recommend additional features that can be leveraged to increase their digital experience. - Self-manage workload to ensure timely response to client concerns. - Act as an advocate for the customer. - Meet or exceed service level requirements and departmental goals for ticket Management, Phone and Email response times, and Customer Satisfaction scores. - Review cases for technical complexity and make recommendations to team members with regards to escalation according to departmental Best Practice. - Use and create knowledgebase articles based on new product information, support incidents, and/or common or critical issues. - Adhere to DigiCert Support Services best practices. - Participate in departmental projects. - Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement. - Perform hands-on installation, configuration, and troubleshooting of DigiCert DNS services. ## What you will have - 1+ years Technical Support or IT client interfacing experience. - Computer Science, Information Systems or Information Technology qualification. - Proficiency in English (essential). - Previous experience with CDN, monitoring solutions, web hosting services, or network services (strongly preferred). - Experience working with enterprise customers, with the ability to diffuse complex customer challenges. - Ability to gather customer requirements and challenges. - Ability to analyze complex situations and work cross-functionally towards a solution. - Excellent written and verbal communications skills. - Basic understanding of DNS. - Strong troubleshooting and critical thinking skills, strong attention to detail, some experience with Linux and UNIX OS systems, and some basic working knowledge of networking. - Demonstrates the ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as to senior management. - Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (advantageous). - Previous experience with project management / PMP, CAPM, or other Project Management certification (advantageous). - Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology (advantageous). - Ability to translate technical network anomalies into plain language for clients. - Efficiency in managing multiple chat windows or support tickets simultaneously. - Ability to assist non-technical users with empathy during frustrating service outages. ## Benefits - Competitive compensation and comprehensive benefits package - Generous paid time off, including holidays and additional leave options - Family-friendly leave policies, including maternity, paternity, and other supportive leave programs - Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources - Pension, life insurance, and income protection benefits (location dependent) - Employee Assistance Program with 24/7 confidential support for employees and their families - Education assistance and professional development opportunities - Access to LinkedIn Learning and continuous learning resources - Employee referral bonus program and additional company perks and discounts - Business travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. ## __PRESENT ## __PRESENT ## __PRESENT ## About DigiCert ## Company Overview - **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions. - **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated) - **Headquarters**: Lehi, Utah, USA - **Founded**: 2003 - **Founders**: Not publicly available in provided sources ## Core Business - Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security - Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries - Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents. ## Products & Services - **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform) - **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service) - **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS) - **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS) - **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS) - **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha - **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI). - **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist. ## Competitive Advantages - **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management. - **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI. - **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises. - **Quantum-ready** approach, preparing customers for post-quantum security transitions. - **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure). ## Strategic Focus - **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography. - **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation. - **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content. - **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships. ## Why Work Here - **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact. - **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups. - **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices." - **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks. - **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility. - **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students. ## Sources 1. [DigiCert Careers](https://www.digicert.com/careers) 2. [DigiCert About](https://www.digicert.com/about) 3. [DigiCert CARE Commitment](https://www.digicert.com/about/care) 4. [Built In Profile](https://builtin.com/company/digicert) 5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-) ## Other roles at DigiCert - [Trust Operations Analyst](https://feeny.ai/job/trust-operations-analyst-digicert-united-states-77czzrh1gyhg) — United States - [Senior Solutions Engineer - Midwest](https://feeny.ai/job/senior-solutions-engineer-midwest-digicert-chicago-illinois-57je1q7g7cdh) — Chicago Illinois, United States - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-digicert-london-t1pnqa32txad) — London, United Kingdom - [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-digicert-cape-town-4s604d04rv3v) — Cape Town, South Africa - [Associate Solutions Engineer](https://feeny.ai/job/associate-solutions-engineer-digicert-london-jmaer344wfd5) — London, United Kingdom - [Associate Authentication Analyst (French/Spanish/Portuguese speaker)](https://feeny.ai/job/associate-authentication-analyst-french-spanish-portuguese-speaker-digicert-269jwh3aba45) — Cape Town, South Africa - [Technical AI Strategist](https://feeny.ai/job/technical-ai-strategist-digicert-cape-town-d94rx959qh7f) — Cape Town, South Africa - [Software Engineer](https://feeny.ai/job/software-engineer-digicert-bengaluru-nwcvwxwmaw7y) — Bengaluru, India - [Associate Authentication Analyst](https://feeny.ai/job/associate-authentication-analyst-digicert-melbourne-ysa0vdadqyyz) — Melbourne, Australia - [Associate Authentication Analyst (Chinese Speaker)](https://feeny.ai/job/associate-authentication-analyst-chinese-speaker-digicert-melbourne-r4n2cxqav6mx) — Melbourne, Australia