---
title: 'Technical Support Analyst - APAC at Yuno'
canonical: 'https://feeny.ai/job/technical-support-analyst-apac-yuno-beijing-cwvfjn2eqrw8'
type: 'job'
last_seen: '2026-09-20'
---

# Technical Support Analyst - APAC at Yuno

- **Company:** Yuno
- **Location:** Beijing, China
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-20
- **Apply:** https://jobs.lever.co/yuno/9a3b8655-edfe-4678-b6e1-3de940cf8270

## Job description

Technical Support Analyst | APAC | Full-time | 2+ years of experience

## Who We Are

Yuno is the AI-native operating system of global commerce, powering the financial infrastructure of enterprise merchants, banks, and wallets. With a single API, Yuno connects them to pay-ins, payouts, fraud prevention, KYC/KYB, and stablecoins globally, so they can operate everywhere with a single integration. Agnostic by design, Yuno offers connectivity to 1,000+ payment methods and 460+ integrations in 190+ countries, optimizing acceptance rates, reducing costs, and strengthening security through specialized AI agents that learn from every transaction on the network. Global brands run their payments on Yuno, including Arcos Dorados (McDonald's), NetEase Games, GoFundMe, inDrive, and Rappi. Banks, acquirers, PSPs, and wallets use Yuno to modernize their infrastructure without replacing core systems and to prepare for the next generation of commerce, including agentic payments.

## About the role

We are hiring a Support & NOC Agent based in APAC to extend our follow-the-sun coverage and to serve our growing base of Mandarin-speaking merchants and payment providers in the region. You will be the first line of response for merchant issues and platform alerts during APAC hours: triaging tickets, monitoring production health, investigating payment failures, and escalating to Engineering with clear, well-documented context. This is a hands-on, operations-first role. You will work with logs, traces, and payment data every day, and you will own the merchant relationship from the moment an issue lands until it is resolved.

## What you will do

Own the support queue (Pylon) during APAC hours: respond to merchant tickets within SLA, investigate, and drive them to resolution. Monitor production alerts and dashboards (Datadog) and act as the on-call NOC responder for the region. On-call is fully Slack-based; no phone paging. Investigate payment issues end to end: declines, pending transactions, webhook failures, provider errors, and routing questions, using logs, traces, and internal data tools. Communicate with Mandarin-speaking merchants and payment providers (China, Hong Kong, Taiwan, Singapore, and the wider region) in their language, and document everything in English for the global team. Escalate confirmed platform bugs to the Product and Engineering teams using our escalation template, with reproducible evidence and clear impact. Advise merchants on provider configuration, testing, and best practices. Support recommends and guides; implementation and provider setup are owned by the KAM and Implementation teams. Hand over open incidents cleanly to the next region at the end of your shift. Contribute to runbooks, macros, and internal documentation so the team gets faster every week. Spot recurring patterns across tickets and alerts and turn them into improvement proposals.

## What we are looking for

Must have Fluent Mandarin Chinese (spoken and written) is mandatory. You will handle merchant and provider conversations in Mandarin daily. Professional working proficiency in English (written and spoken). All internal communication and documentation is in English. Based in the APAC region with the legal right to work there. Working hours are aligned to APAC business hours, with rotating on-call coverage. 2+ years in technical support, NOC, or a similar operations role for a SaaS, fintech, or payments product. Comfortable reading logs and API requests and responses (JSON, HTTP status codes, webhooks) and forming a hypothesis before escalating. Strong written communication: you can explain a technical problem to a merchant clearly and summarize it for an engineer precisely. Calm under pressure, structured, and able to prioritize when several things break at once.

## Nice to have

Experience in payments: acquirers, PSPs, card schemes, 3DS, chargebacks, or alternative payment methods common in APAC (Alipay, WeChat Pay, GrabPay, PayNow, UnionPay, etc.). Experience with observability tools (Datadog, Grafana, Kibana) and ticketing tools (Pylon, Zendesk, Intercom, Jira). Basic SQL for data lookups. Cantonese, Japanese, Korean, or other APAC languages. Experience in a follow-the-sun or 24/7 support model.

## How we work

Small, global Support & NOC team distributed across LATAM, Europe, and APAC. You will be our anchor in the region. Slack-first culture. Alerts, escalations, and on-call all happen in Slack. We measure ourselves on response time, resolution quality, and how much we reduce repeat issues. You will have direct access to Engineering, Product, and Implementation teams. Escalations are welcome when they are well documented. Availability to work Saturdays and/or Sundays since the goal is to cover the smissing shift and have a 24/7 support team.

## What We Offer at Yuno

Competitive Compensation Remote Work – You can work from everywhere! Home Office Bonus – A one-time allowance to help you create your ideal home office. Work Equipment Stock Options Health Plan wherever you are. Flexible Days Off

## About Yuno

## Company Overview
- **One-liner**: Yuno is an AI-native payment orchestration platform that connects merchants to over 1,000 payment methods globally through a single API, powered by intelligent agents for routing, fraud prevention, and revenue recovery.
- **Entity Type**: Private (Seed $10M & Series A $25M – total $35M)
- **Headquarters**: New York, United States (with regional HQ in Doha, Qatar)
- **Founded**: 2021
- **Founders**: Juan Pablo Ortega & Julián Núñez

## Core Business
- **Primary industry**: Payment orchestration / Fintech infrastructure.
- **Target customers**: B2B – global merchants and enterprises of all sizes (e.g., McDonald’s, Rappi, Uber, GoFundMe, Viva Aerobus, NetEase).
- **Mission**: Help businesses simplify payment management and unlock new revenue streams by leveraging deep industry knowledge, cutting‑edge technology, and AI.

## Products & Services
- **Yuno Payments Orchestration Platform** (SaaS/API): A single, no‑code integration that connects to 1,000+ payment methods, PSPs, anti‑fraud providers, and acquirers across 190+ countries and 180+ currencies.
- **AI‑Powered Smart Routing**: Real‑time routing agent that selects the optimal processor per transaction based on performance, cost, and geography – delivering up to 7% uplift in approval rates.
- **Payments Concierge**: AI monitoring agent that analyses payment stacks, surfaces issuer‑level rejection reasons, and recommends actions via Slack or WhatsApp.
- **Fraud Prevention Suite**: Tools including tokenization, 3D Secure, custom fraud rules, and one‑click integration with fraud detection providers.
- **Predictive Analytics**: Real‑time dashboard with AI‑driven anomaly detection and trend identification.
- **Payouts & Stablecoins**: Support for payouts and stablecoin transactions through the same unified API.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Annual revenue estimated at $3.5 M (source: LinkedIn); the platform processes **1 B+ transactions yearly**.
- **Notable Investors**: Kaszek & Monashees (seed); Andreessen Horowitz, Tiger Global & DST Global Partners (Series A).
- **Growth Signals**:
  - Headcount of 246 employees (+57.6% YoY), operating across 32 countries.
  - Offices/teams in Colombia, Brazil, Singapore, Mexico, Argentina, and the UK.
  - Named one of the world’s Top FinTech Companies by CNBC, Statista, and CB Insights.
  - Expanding rapidly across APAC, EU, Middle East, and Africa.

## Competitive Advantages
- **Single API for the entire payment lifecycle** – pay‑ins, payouts, fraud, reconciliation, and stablecoins – greatly reducing integration overhead.
- **AI‑native agents** that autonomously route, retry, and recover transactions, continuously optimising approval rates and reducing costs.
- **No‑code provider switching** – merchants can enable or disable payment methods without development cycles, accelerating market entry.
- **Deep global coverage** – 1,000+ providers in 190+ countries with local compliance built in.

## Strategic Focus
- **Global expansion**: Deepening presence in APAC, EU, the Middle East, and Africa while maintaining strength in Latin America.
- **AI‑driven product innovation**: Continued investment in AI agents for payment optimisation, fraud prevention, and actionable intelligence.
- **Enterprise adoption**: Targeting large‑scale merchants with complex, multi‑market payment stacks, evidenced by partnerships with brands like McDonald’s and Uber.

## Why Work Here
- **Culture**: Described as dynamic, innovative, and collaborative – team members are “encouraged to keep learning, explore new tools like AI, and take ownership of projects.”
- **Work model**: **100% remote‑first** – employees work from over 15 nationalities across 32 countries.
- **Perks & growth**: Emphasis on wellness, accountability, and fast learning; heavy investment in AI tools and continuous education.
- **Engineering focus**: Active hiring for Senior Backend, AI, Security, Data Platform, and Site Reliability roles – strong technical challenge and ownership.
- **Transparency**: Open‑source‑style internal communication; plain‑language dashboards for engineers to see real‑time payment data.

## Sources
1. [y.uno – About](https://y.uno/en/about)
2. [y.uno – Careers](https://y.uno/en/careers)
3. [y.uno – Product](https://y.uno/en)
4. [Lever – Yuno Careers](https://jobs.lever.co/yuno)
5. [LinkedIn – Yuno Company Profile](https://co.linkedin.com/company/yunopay)

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