---
title: 'Technical Support Analyst at Heavy Construction Systems Specialists, LLC'
canonical: 'https://feeny.ai/job/technical-support-analyst-heavy-construction-systems-specialists-llc-houston-9bgky3bn7w14'
type: 'job'
last_seen: '2026-10-18'
---

# Technical Support Analyst at Heavy Construction Systems Specialists, LLC

- **Company:** Heavy Construction Systems Specialists, LLC
- **Location:** Houston, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.gem.com/heavy-construction-systems-specialists-llc/am9icG9zdDrZQb1r6xLJkE4cyQC87Wh_

## Job description

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.

## WHO WE NEED:

We’re currently looking for a Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award-winning Support Team and provide our customers with quality service.

Qualifications:

- You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets.
- You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems.
- You’re a team player and have the ability to follow or lead as situations dictate.
- You are able to make decisions quickly and use available resources effectively.
- You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
- You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
- You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
- You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions.

Bonus Qualifications:

- Fluent in Spanish

Role Responsibilities:

- Provide instant world-class service to HCSS customers through multiple channels.
- Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
- Take ownership of learning HCSS products in addition to the training provided.
- Continuously create helpful documentation through the capture of relevant information during each support interaction.
- Recognize and exceed the high standards and expectations of the department.

## BENEFITS & PERKS:

Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:

- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!

## About Heavy Construction Systems Specialists, LLC

## Company Overview
- **One-liner**: HCSS develops integrated construction management software for heavy civil, highway, and utility contractors to streamline estimating, operations, fleet management, and safety.
- **Entity Type**: Private (Bootstrapped/Employee-Owned)
- **Headquarters**: Sugar Land, Texas, USA
- **Founded**: 1986
- **Founders**: Not publicly listed (known as a long-tenured leadership team)

## Core Business
- **Primary industry**: Construction Technology (ConTech) / Heavy Civil Construction Software
- **Target customers**: B2B – heavy civil, infrastructure, highway, and utility contractors of all sizes, including 43 of the ENR top 50 heavy civil contractors
- **Mission statement**: “To help customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees.”

## Products & Services
- **HeavyBid**: Industry-standard estimating software for heavy civil contractors; helps users submit competitive bids faster by organizing complex costs and managing bids from backlog to execution.
- **HeavyJob**: Operations and field management software for tracking daily activities, labor productivity, material costs, and equipment utilization; 95% of projects close within budget.
- **Equipment360**: Fleet management software built for heavy civil; reduces breakdowns by 65% through real-time monitoring, automated maintenance, and optimized asset utilization.
- **HCSS Safety**: Safety management software to keep workers safe on the job.
- **HCSS Data & Reporting**: Remote software access and reporting solution hosted on secure servers; offers 80+ automated and customized reports via Microsoft Power BI, with 99.5% uptime.
- **HCSS University**: Software training program provided to 170+ colleges and universities since 1992.

## Market Standing
- **Valuation**: Not disclosed (private, employee-owned)
- **Key Metric**: Serves 4,000+ companies with 50,000+ construction professionals using HCSS software daily
- **Notable Investors/Partners**: Dispatcher-Pro (acquired, France-based resource management technology leader); Microsoft Power BI integration partner; integration ecosystem connecting HeavyJob to accounting and payroll applications
- **Growth Signals**: Acquired Dispatcher-Pro to expand globally; recognized as a “Top Construction Technology Firm” by Construction Executive (2024); repeat gold medal winner of Roads & Bridges Contractor’s Choice Awards; Constructech Vision Awards winner; 17 consecutive years as a “Best Company to Work for in Texas”; over 400 employees

## Competitive Advantages
- **Market Dominance**: HeavyBid is the gold standard for heavy civil estimating; used by 43 of the ENR top 50 heavy civil contractors.
- **End-to-End Platform**: Integrated suite covering the entire project lifecycle from bid to closeout — not just point solutions.
- **Award-Winning Support**: 24/7/365 instant support from Sugar Land, TX office with “three rings or less” pickup, no phone trees.
- **Customer Lock-In & Switching Costs**: Deep integration into customer workflows; 95% of HeavyJob projects close within budget; 60% more bids submitted than competitors.
- **Employee Ownership Culture**: Every contributor shares in ownership and success of the company, driving long-term thinking.

## Strategic Focus
- **Global Expansion**: Building on the Dispatcher-Pro acquisition to serve contractors worldwide.
- **Platform Integration**: Continuing to refine and expand the integrated suite, connecting office to field with real-time data.
- **Innovation in Fleet & Safety**: Enhancing Equipment360 and safety modules to reduce breakdowns and improve job site safety.
- **Talent Attraction**: Maintaining a people-first culture to attract top talent in Sugar Land, TX.

## Why Work Here
- **Award-Winning Culture**: 17 consecutive years as a “Best Company to Work for in Texas”; ranked among “100 Best Places to Work in Houston” by Built In (2025).
- **Work Environment**: Unique campus in Sugar Land, TX with on-site gym, basketball/volleyball court, soccer field, racquetball court, 200-meter track, 600-meter jogging trail, game room, theatre room, and dog-friendly campus.
- **Perks**: Daily fresh fruit/snacks/drinks, catered Friday lunches, company picnics, crawfish boils, holiday cookouts, birthday lunches with paid day off, anniversary awards every 5 years.
- **Compensation & Benefits**: Company-paid medical and dental premiums, 100k life insurance, long-term care, STD/LTD, pet insurance, 3% 401k match, employee ownership plan.
- **Learning & Growth**: Continuous learning fund, tuition reimbursement, mentorship program, leadership/management training.
- **Work Policy**: Office-based in Sugar Land, TX with casual dress code; not a remote-first company based on campus amenities and culture.

## Sources
1. [hcss.com - About Us](https://www.hcss.com/about-us/)
2. [hcss.com - Product Suite](http://www.hcss.com/)
3. [careers.hcss.com - Careers](https://careers.hcss.com/)
4. [careers.hcss.com - Perks](https://careers.hcss.com/company-perks/)
5. [jobs.gem.com - HCSS Careers](https://jobs.gem.com/heavy-construction-systems-specialists-llc/)

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