---
title: 'Technical Support Analyst at Spotnana'
canonical: 'https://feeny.ai/job/technical-support-analyst-spotnana-mumbai-dyeqtfwwzps2'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Support Analyst at Spotnana

- **Company:** Spotnana
- **Location:** Mumbai, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/spotnana/5816485004

## Job description

Who: You! And the rest of the Customer Experience department & their cross-functional partners

What: An Technical Support Analyst position title and an outstanding Problem-solving & Collaboration skills

When: ASAP! We are looking to hire and onboard a new hire as soon as we find the right person for the job. Exciting work awaits!

Where: Hybrid: Our office hub location of Pune/Mumbai – you will be required to be in office 1+ days per week in alignment with our office work policy

Why: Join our dynamic team and be a part of a mission-critical project that will propel Spotnana's growth and success! We're seeking versatile engineers with leadership qualities, a passion for problem-solving, and the enthusiasm to take on new challenges as we push the boundaries of technology. At Spotnana, we are an API-first company, leading the charge in innovative solutions.

How (to land the job!): The process typically begins with an introductory call with a member of our Talent Acquisition team, where we'll discuss your background, career aspirations, and what makes Spotnana a great fit for you. Then a live virtual interview with a panel of engineers and hiring managers

The day-to-day:

- Work within the Support team to resolve complex issues and escalations from Tier 1 team. Identify customers' needs, research each issue, provide solutions, and ensure the customer’s needs have been completely met.
- Provide technical support to strategic Spotnana customers and partners, who range from experienced developers to non-technical executives.
- Determine root cause of bugs, failures, and issues. Deliver analysis to leadership and engineering, as needed
- Develop proposed solutions, incorporating technical and client needs, to submit to product and engineering
- Translate and distill complex technical analyses into customer-friendly explanations
- Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
- Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction.
- Help to maintain process documentation and help center content as needed
- Assist the Customer Support Manager and other Customer Success leaders on project level deliverables

Skills & qualities we value:

- High level of English proficiency
- 5+ years of experience in a customer-facing support function.
- Need to have extensive troubleshooting, debugging and investigation skills
- Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS.
- Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integrations.
- Ideally have already gained experience with database systems or SQL.
- Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues.
- Experience with major Cloud Platforms such as AWS.
- Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments.
- Must be customer service oriented – empathetic, responsive, patient, and conscientious.
- Excellent interpersonal skills and the ability to build relationships with the team and with customers
- Familiarity with corporate travel management solutions and/or related back-end systems like Sabre is preferred.

## Perks & benefits you will love

Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our approach assesses total compensation, including cash, annual performance bonus, company equity, and comprehensive benefits. We care for the people who make everything possible - our benefits include:

- Comprehensive benefit plans covering medical for self, spouse, children and parents including free doctor consultations; employee assistance program effective on your hire date
- Group accidental coverage for all employees.
- 18 privilege leaves, 12 casual/sick leave days per year in addition to 12 company holidays with an open choice holidays, quarterly recharge/wellness days and an end-of-year company shutdown
- Up to 26 weeks of parental leave
- Monthly cell phone/internet stipend
- Meal allowance
- Wellness/gym reimbursement
- Employee retirement planning such as corporate NPS and EPF

## About Spotnana

## Company Overview
- **One-liner**: Spotnana is a Travel-as-a-Service platform that modernizes travel sales and distribution for buyers, sellers, and providers.
- **Entity Type**: Private (fast-growing startup)
- **Headquarters**: Not publicly available (global office hubs with teams in the US, UK, and India)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Travel technology / Travel management
- **Target customers**: B2B – travel buyers, sellers, and providers (enterprise, SMB)
- **Mission or purpose statement**: “Reimagine travel experiences for billions of people around the world” and “bring transformative change to one of the world’s biggest industries.”

## Products & Services
- **[Travel-as-a-Service Platform](https://www.spotnana.com/)**: A modern, open platform that brings travel buyers, sellers, and providers together on one infrastructure. Features include consumer-grade traveler self-service, configurable travel management tools, comprehensive global content, rapid global deployment, and easy integration/embedding/white-labeling.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding not publicly available; described as a “fast-growing start up” with stock option grants.
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Targeting the $11 trillion travel industry, rapid global deployment, annual global offsite (Converge) bringing together hundreds of employees, and active hiring across engineering, customer experience, and marketing.

## Competitive Advantages
- **Modern infrastructure** designed to unite all travel stakeholders on one platform.
- **Open platform** that is easy to integrate, embed, and white-label.
- **Global content and deployment** capabilities enabling rapid expansion.
- **Consumer-grade traveler experience** with advanced self-service features.

## Strategic Focus
- Accelerate innovation through a modern architecture that enables travel buyers, sellers, and providers to deliver seamless travel journeys.
- Continue scaling the platform globally and expanding content coverage.

## Why Work Here
- **Hybrid work model** with dedicated time for focus and regular in-office collaboration.
- **Comprehensive benefits**: 100% employer-paid medical premiums, dental and vision options, fertility support, free therapy sessions, mental wellness resources, gym discounts.
- **Financial wellness**: Competitive salary, stock option grants, 401(k) with employer match (US), Nest pension (UK), NPS (India), flexible spending accounts, monthly stipend for phone/internet.
- **Culture values**: Innovators, agile, inclusive, lifelong learners. Emphasis on knowledge sharing, continuous improvement, and diverse perspectives.
- **Annual global offsite** (Converge) bringing the entire team together (e.g., Dubai 2024).
- **Engineering, product, and design** teams are central to transforming the travel industry, offering challenging work on a global scale.

## Sources
1. [spotnana.com](https://www.spotnana.com/)
2. [spotnana.com/careers/](https://www.spotnana.com/careers/)
3. [spotnana.com/careers/culture/](https://www.spotnana.com/careers/culture/)
4. [spotnana.com/careers/benefits/](https://www.spotnana.com/careers/benefits/)
5. [spotnana.com/careers/careers-listing/](https://www.spotnana.com/careers/careers-listing/)

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