---
title: 'Technical Support Analyst at Sureify'
canonical: 'https://feeny.ai/job/technical-support-analyst-sureify-united-states-ehem7ds0zwgc'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Support Analyst at Sureify

- **Company:** Sureify
- **Location:** United States
- **Compensation:** $66k–$88k
- **Work type:** remote
- **Posted:** 2026-05-27
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/sureify/jobs/5231980008

## Job description

## Role Overview

Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations.

In today's evolving tech landscape, the most effective support professionals are multi-disciplinary — capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue.

## Key Responsibilities

- Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly.
- Investigation and Analysis: Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets.
- Ticket Creation: Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support.
- Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities.
- Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate.
- Client Satisfaction: Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery.

Customer Operations: Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations.

## Qualifications & Requirements

- Experience: 2+ years of experience in technical support, IT operations, coordination, or a data-adjacent role.
- Technical Foundation (Required): A working understanding of how web applications and APIs work, and the ability to do basic troubleshooting (reading logs, inspecting API responses, recognizing common error patterns).
- Querying Skills: Hands-on exposure to SQL is required. Familiarity with JQL (Jira) and NRQL (New Relic) is a plus — if you haven't used them, you should be comfortable picking them up quickly.
- AI-Augmented Workflow (Required): You should be a regular, proficient user of AI tools in your day-to-day work. We treat AI as a force multiplier for accuracy, speed, and technical depth, and we expect everyone on the team to do the same.
- Education: Bachelor's degree in Information Systems, Computer Science, Business, or a related field — or equivalent practical experience.
- Location & Hours: Must be based in US Eastern or Central Time. Your standard day will overlap with Pacific Time client meetings, and you'll occasionally take early-morning calls (roughly 7–8 AM ET) to sync with our India team during their evening hours. As with most support teams, there may be occasional shift adjustments to cover critical production needs, but this is not a 24x7 on-call role.
- Mindset: Proactive, organized, and analytical. You take ownership of follow-ups, close the loop after meetings, and exercise good judgment about when to escalate versus dig deeper yourself.
- Communication: Clear written and verbal communication — you'll be the bridge between clients, vendors, and engineers, so being concise and precise matters.

Base annual salary $66,000—$88,000 USD

Our Guiding Principles

Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.

Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.

If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.

## About Sureify

## Company Overview
- **One-liner**: Sureify provides a modular SaaS product suite that empowers life insurance and annuity carriers to create modern digital experiences for acquiring, servicing, and engaging policyholders and agents.
- **Entity Type**: Private (Late-stage VC-backed; last known stage: Incubator/Accelerator)
- **Headquarters**: San Jose, California, USA (with offices in India)
- **Founded**: 2012
- **Founders**: Dustin Yoder

## Core Business
- **Primary industry/industries**: Life Insurance & Annuities Technology (InsurTech)
- **Target customers**: B2B – life and annuity insurance carriers (Enterprise)
- **Mission or purpose statement**: "To modernize the life insurance and annuity industry by helping companies service, engage, and sell to their customers with one enterprise product suite." [sureify.com](https://www.sureify.com/about-sureify/)

## Products & Services
- **LifetimeACQUIRE**: A configurable digital sales experience for buyers and agents, enabling online application and underwriting.
- **LifetimeSERVICE**: A comprehensive web and mobile self-servicing portal for policyholders, available 24/7/365.
- **LifetimeAGENT**: A unified portal for life and annuity agents to manage business, policies, and activity with real-time carrier data.
- **LifetimeENGAGE**: A digital engagement engine that fosters meaningful, ongoing connections between carriers and consumers.
- **CoreCONNECT**: A digital experience and data integration engine that connects legacy carrier systems to modern front-end experiences via APIs.

All products are part of the **Lifetime Suite** and can be purchased and implemented individually or as a full stack. [sureify.com](https://www.sureify.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: **Total Funding** – $25.83M raised to date [cbinsights.com](https://www.cbinsights.com/company/sureify)
- **Notable Investors/Partners**: Investors include Hannover Re, Aspen Capital Group, TIMIA Capital, Plug and Play Ventures, and TalentBridge23 Incubator. Customers include AAA, Allstate, and Amica. [cbinsights.com](https://www.cbinsights.com/company/sureify)
- **Growth Signals**: The company has successfully completed a SOC 2 Type II audit, operates with a partnership mentality alongside carriers, and emphasizes a "systematic approach" to digital transformation in a legacy-heavy industry.

## Competitive Advantages
- **Modular, non-disruptive SaaS**: Products can be implemented without replacing core legacy systems, lowering the barrier for large carriers.
- **End-to-end coverage**: The Lifetime suite covers acquisition, service, and engagement across the entire policy lifecycle, creating a sticky ecosystem.
- **Deep domain expertise**: Founded by the son of a life agent who identified the industry’s specific digital gap, giving the team both tech and insurance industry credibility.
- **Security compliance**: SOC 2 Type II certified, a critical requirement for enterprise insurance clients.

## Strategic Focus
- Continuing to expand the Lifetime suite’s capabilities to cover the full policy lifecycle from application to claims.
- Deepening partnerships with large carriers (e.g., AAA, Allstate, Amica) to drive further adoption.
- Leveraging CoreCONNECT to enable seamless integration with legacy systems, unlocking digital transformation for more conservative insurers.
- Maintaining a "partnership mentality" over a pure product drop-off approach, configuring solutions for individual carrier needs.

## Why Work Here
- **Remote-first culture**: The vast majority of roles are listed as "US - Remote" or "Remote - Canada," with full flexibility for remote work. [greenhouse.io](https://job-boards.greenhouse.io/sureify)
- **Comprehensive benefits**: Health, dental, and vision insurance; 401k retirement plan; short-term and long-term disability; life insurance; paid maternal and paternal leave; generous PTO; and flexible schedules. [sureify.com](https://www.sureify.com/about-sureify/)
- **Diversity & fulfillment**: The company explicitly states, "Our products are for nothing if their creators are not fulfilled in their work" and focuses on diversity as a core value.
- **Team composition**: A blend of insurance veterans and outsiders from tech/creative backgrounds, suggesting a collaborative and innovative rather than purely bureaucratic environment.
- **Open roles in Engineering, Product & Design, Professional Services, Sales & Marketing, and Customer Support** – indicating a growing organization with cross-functional opportunities.

## Sources
1. [sureify.com](https://www.sureify.com/)
2. [sureify.com – About](https://www.sureify.com/about-sureify/)
3. [greenhouse.io – Sureify Jobs](https://job-boards.greenhouse.io/sureify)
4. [cbinsights.com – Sureify Profile](https://www.cbinsights.com/company/sureify)

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