--- title: 'Technical Support Analyst - Tier I at Lightspeed DMS' canonical: 'https://feeny.ai/job/technical-support-analyst-tier-i-lightspeed-dms-south-jordan-vktwmw1ewa93' type: 'job' last_seen: '2026-11-09' --- # Technical Support Analyst - Tier I at Lightspeed DMS - **Company:** Lightspeed DMS - **Location:** South Jordan, UT - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/lightspeeddms/jobs/5468369008 ## Job description Company Overview: Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. Position Summary As a Technical Support Analyst - Tier I, you will provide advanced technical support for dealers using Lightspeed's DMS software, diagnosing and troubleshooting complex software, networking, and hardware issues across the platform's core modules. This role requires a strong technical background, and your expertise will directly drive dealer satisfaction and process improvements. This is a high-impact role where you'll sharpen your technical skills and grow into new responsibilities, including leadership or advanced technical roles in product development or quality assurance. You'll receive comprehensive on-the-job training to master the Lightspeed DMS software and tools, with a clear path for career growth into Senior Technical Support, Product Management, Leadership, or Software Development — many Tier 1 team members advance to specialized roles within 12-18 months. You'll jump-start your onboarding by working full-time from our South Jordan, UT office for the first six months, taking advantage of our inclusive office environment — teamwork, community, face-to-face interactions, access to resources, and idea sharing. From there, you'll move into a flexible hybrid schedule, working two to three days a week in the office and the remaining days from home. After training, you'll also have the option to work either 4x10-hour shifts or 5x8-hour shifts. ## What You'll Do Technical Troubleshooting & Support - Diagnose and troubleshoot complex software, networking, and hardware problems affecting dealers' use of the DMS platform. - Provide advanced technical support via phone, email, live chat, and ticketing systems. - Troubleshoot issues across the DMS's core modules — sales, parts, service, rentals, accounting, and CRM — to keep dealer operations running smoothly. Case Management & Customer Trust - Document case resolutions in detail and escalate unresolved issues to appropriate teams when necessary. - Build trust with dealers by meeting resolution time goals and following up on outstanding issues. - Track and manage support tickets end-to-end, ensuring dealer accounts receive timely follow-up on escalated cases. Collaboration & Process Improvement - Collaborate with team members to resolve critical customer issues and improve software quality. - Identify and implement improvements in processes to enhance the dealer experience. - Partner with developers and product managers to surface recurring DMS issues and inform product improvements. ## What You Should Have Required Qualifications - 2-3 years of experience in technical support, preferably within a SaaS or IT environment. - Strong understanding of Windows OS environments, including troubleshooting and configuration. - Advanced proficiency in diagnosing software issues, hardware troubleshooting, and network setups. - Proficient in managing support tickets, documenting issues, and following up with escalated cases. - Exposure to, or interest in learning, the dealership, powersports, marine, RV, trailer, outdoor power equipment, or golf cart industries. - Ability to collaborate effectively with cross-functional teams, including developers and product managers. - Excellent problem-solving abilities and the capacity to think critically in high-pressure situations. - Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. - Desire for continuous learning, especially in emerging technologies and trends in technical support. ## Preferred Qualifications - Prior experience in the dealership or recreational industries. - Experience with cloud-based software and APIs. - Proficiency in SQL and familiarity with database management. - Basic networking knowledge, including IP configurations and VPN setups. Inclusion and Diversity at Lightspeed: At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact. Equal Employment Opportunity Statement: Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category. Important Note: Applicants must be authorized to work in the U.S. Ready to apply? Take the next step in your career—apply today and join a team where your skills will make an impact! ## About Lightspeed DMS ## Company Overview - **One-liner**: Lightspeed DMS provides an all-in-one dealer management system (DMS) designed specifically for powersports, marine, RV, trailer, outdoor power equipment, and golf dealerships. - **Entity Type**: Private (LLC) - **Headquarters**: Salt Lake City, Utah, United States - **Founded**: 1984 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Dealer Management Software (DMS) for recreational-vehicle dealerships - **Target customers**: B2B – dealerships of all sizes (single-store to multi-location), distributors, and manufacturers in the powersports, marine, RV, trailer, outdoor power equipment, and golf industries - **Mission or purpose statement**: “Make dealerships more efficient, productive, and profitable” by eliminating departmental silos and providing a single source of truth for sales, service, parts, rentals, and accounting. ## Products & Services - **Lightspeed DMS (Dealer Management System)**: A unified SaaS platform that integrates sales, service, parts inventory, rentals, and accounting. Features include real-time inventory updates, automated customer communications (SMS, e-signatures), Repair Event Cycle Time (RECT) reporting, and a mobile app for lot-side closing and bay-side updates. - **AI-Powered Intelligence Platform**: Launched in March 2026, this platform uses artificial intelligence to provide predictive insights, identify operational bottlenecks, and optimize parts procurement and service scheduling. - **Lightspeed Mobile App**: A mobile extension of the DMS that allows dealers to close deals, check inventory, manage service orders, and review financial insights from a phone or tablet. - **Integration Ecosystem**: Connects with payment processors (e.g., REPAY), OEM bulletins (e.g., Forest River), parts locators, and other third-party tools to create a seamless workflow. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held LLC) - **Key Metric**: **Annual Revenue** – Not publicly available. **Headcount**: 234 employees (+32.6% YoY growth) - **Notable Investors/Partners**: **REPAY** (payment technology partner), **CDK Global** (corporate parent / talent source), and integration partners across the recreation industry. - **Growth Signals**: 32.6% employee growth in the past year; launch of an AI-powered intelligence platform (March 2026); appointment of Brian Provost as President & CEO (March 2024); continued expansion of remote and hybrid roles; active job postings across engineering, sales, customer implementation, and product management. ## Competitive Advantages - **40+ years of domain expertise** – The system is purpose-built for recreation dealerships, not adapted from generic retail software. - **Deep integration across all dealership departments** – Eliminates manual handoffs and data re-entry, reducing revenue leakage. - **Industry-specific workflows** – Handles unit floor planning, multi-stage service work, OEM warranty claims, and specialized reporting (e.g., RECT). - **Strong partner ecosystem** – Integration with REPAY, OEM portals, and parts locators creates a stickier solution for dealers. ## Strategic Focus - **AI and automation**: Leveraging the newly launched AI intelligence platform to deliver predictive maintenance, inventory optimization, and automated customer engagement. - **Mobile-first experience**: Investing in the Lightspeed Mobile App to empower technicians and sales staff to work from anywhere. - **Continued vertical expansion**: Targeting additional recreation verticals and deepening functionality within existing industries. - **Talent growth**: Actively hiring for engineering, product, and sales roles to support a 30%+ headcount growth trajectory. ## Why Work Here - **Culture**: “We Own. We Innovate. We Collaborate. We Grow. We Believe.” – a scrappy, team-first environment where curiosity is rewarded and everyone’s voice matters. - **Growth opportunities**: The company is doubling in size, offering clear paths for learning, development, and advancement for both entry-level and leadership roles. - **Flexibility & benefits**: Flexible work arrangements, generous time off, wellness programs, robust healthcare, and a referral program with cash bonuses. - **Remote/hybrid policy**: Many roles are remote (e.g., Sales Executive – Marine, Payments Operational Manager), while others are based in South Jordan, UT, or Montevideo, Uruguay. Hybrid options are available. ## Sources 1. [Lightspeed DMS – Careers Page](https://www.lightspeeddms.com/careers/) 2. [Lightspeed DMS – Job Board (Greenhouse)](http://job-boards.greenhouse.io/lightspeeddms) 3. [Lightspeed DMS – LinkedIn Company Profile](https://www.linkedin.com/company/lightspeed-dms) 4. [Lightspeed DMS – Solutions Overview](https://www.lightspeeddms.com/solutions/dms/) 5. [Lightspeed DMS – LeadIQ Company Profile & News](https://leadiq.com/c/lightspeed-dms/6369bed4d4454f2aa350bbdb) ## Other roles at Lightspeed DMS - [VP, Financial Planning & Analysis](https://feeny.ai/job/vp-financial-planning-analysis-lightspeed-dms-south-jordan-b82mhscx4hjj) — South Jordan, UT - [IT Support Technician - Tier II](https://feeny.ai/job/it-support-technician-tier-ii-lightspeed-dms-south-jordan-x6cyqtcfq2k6) — South Jordan, UT - [Customer Support - Tier I](https://feeny.ai/job/customer-support-tier-i-lightspeed-dms-south-jordan-0trmdr895vdm) — South Jordan, UT - [Financial Operations Manager](https://feeny.ai/job/financial-operations-manager-lightspeed-dms-south-jordan-bhqgc82mq2r1) — South Jordan, UT - [Director, Security](https://feeny.ai/job/director-security-lightspeed-dms-south-jordan-ay5tsnrxmzde) — South Jordan, UT - [Salesforce Administrator](https://feeny.ai/job/salesforce-administrator-lightspeed-dms-south-jordan-hrc1eb86v4hd) — South Jordan, UT - [Account Manager - Core](https://feeny.ai/job/account-manager-core-lightspeed-dms-south-jordan-xp948bsxypck) — South Jordan, UT - [Training Specialist – Accounting](https://feeny.ai/job/training-specialist-accounting-lightspeed-dms-south-jordan-v9vs16cbsfk0) — South Jordan, UT - [Business Development Rep](https://feeny.ai/job/business-development-rep-lightspeed-dms-south-jordan-2qsxq98dm4rw) — South Jordan, UT - [Sales Executive - Golf](https://feeny.ai/job/sales-executive-golf-lightspeed-dms-remote-jw2gffavmhzj)