---
title: 'Technical Support Analyst at Yuno'
canonical: 'https://feeny.ai/job/technical-support-analyst-yuno-hyderabad-e6h5vbstqbqz'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Support Analyst at Yuno

- **Company:** Yuno
- **Location:** Hyderabad, India
- **Work type:** onsite
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/yuno/3557a8e4-395e-4f61-8f93-da31737c5450

## Job description

Technical Support Analyst | Hyderabad, India | Full-time | 2+ years of experience

## Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

## About The Role

We are orchestrating the best high-performing team!

We're looking for a Technical Support Analyst to join our Global Customer Success organization — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients. In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team.

This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here. If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.

## Your contribution will be

- Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
- Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
- Create and standardize operational processes that enable scalability and consistent service quality
- Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
- Ensure continuous operational coverage with well-structured shift handovers
- Participate in some development activities to build hands-on backend knowledge
- Identify gaps in current tools and workflows and bring solutions to the table

## Skills You Need — Minimum Qualifications

- Fluent English and good communication
- 2+ years of experience in technical support, NOC operations, or a similar role
- Basic knowledge of monitoring tools and alerting systems
- Coding experience — scripting, debugging, or log analysis
- Familiarity with APIs and ability to assist users with integration or connectivity issues
- Strong analytical and problem-solving mindset
- Customer empathy and a service-oriented approach
- Comfort working in fast-paced, high-stakes environments

In addition to the requirements above, for this specific search we need:

- Mid or senior level
- Availability to work Saturdays and Sundays and coverering extra hours if needed, since the goal is to cover the smissing shift and have a 24/7 support team.

## About Yuno

## Company Overview
- **One-liner**: Yuno is an AI-native payment orchestration platform that connects merchants to over 1,000 payment methods globally through a single API, powered by intelligent agents for routing, fraud prevention, and revenue recovery.
- **Entity Type**: Private (Seed $10M & Series A $25M – total $35M)
- **Headquarters**: New York, United States (with regional HQ in Doha, Qatar)
- **Founded**: 2021
- **Founders**: Juan Pablo Ortega & Julián Núñez

## Core Business
- **Primary industry**: Payment orchestration / Fintech infrastructure.
- **Target customers**: B2B – global merchants and enterprises of all sizes (e.g., McDonald’s, Rappi, Uber, GoFundMe, Viva Aerobus, NetEase).
- **Mission**: Help businesses simplify payment management and unlock new revenue streams by leveraging deep industry knowledge, cutting‑edge technology, and AI.

## Products & Services
- **Yuno Payments Orchestration Platform** (SaaS/API): A single, no‑code integration that connects to 1,000+ payment methods, PSPs, anti‑fraud providers, and acquirers across 190+ countries and 180+ currencies.
- **AI‑Powered Smart Routing**: Real‑time routing agent that selects the optimal processor per transaction based on performance, cost, and geography – delivering up to 7% uplift in approval rates.
- **Payments Concierge**: AI monitoring agent that analyses payment stacks, surfaces issuer‑level rejection reasons, and recommends actions via Slack or WhatsApp.
- **Fraud Prevention Suite**: Tools including tokenization, 3D Secure, custom fraud rules, and one‑click integration with fraud detection providers.
- **Predictive Analytics**: Real‑time dashboard with AI‑driven anomaly detection and trend identification.
- **Payouts & Stablecoins**: Support for payouts and stablecoin transactions through the same unified API.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Annual revenue estimated at $3.5 M (source: LinkedIn); the platform processes **1 B+ transactions yearly**.
- **Notable Investors**: Kaszek & Monashees (seed); Andreessen Horowitz, Tiger Global & DST Global Partners (Series A).
- **Growth Signals**:
  - Headcount of 246 employees (+57.6% YoY), operating across 32 countries.
  - Offices/teams in Colombia, Brazil, Singapore, Mexico, Argentina, and the UK.
  - Named one of the world’s Top FinTech Companies by CNBC, Statista, and CB Insights.
  - Expanding rapidly across APAC, EU, Middle East, and Africa.

## Competitive Advantages
- **Single API for the entire payment lifecycle** – pay‑ins, payouts, fraud, reconciliation, and stablecoins – greatly reducing integration overhead.
- **AI‑native agents** that autonomously route, retry, and recover transactions, continuously optimising approval rates and reducing costs.
- **No‑code provider switching** – merchants can enable or disable payment methods without development cycles, accelerating market entry.
- **Deep global coverage** – 1,000+ providers in 190+ countries with local compliance built in.

## Strategic Focus
- **Global expansion**: Deepening presence in APAC, EU, the Middle East, and Africa while maintaining strength in Latin America.
- **AI‑driven product innovation**: Continued investment in AI agents for payment optimisation, fraud prevention, and actionable intelligence.
- **Enterprise adoption**: Targeting large‑scale merchants with complex, multi‑market payment stacks, evidenced by partnerships with brands like McDonald’s and Uber.

## Why Work Here
- **Culture**: Described as dynamic, innovative, and collaborative – team members are “encouraged to keep learning, explore new tools like AI, and take ownership of projects.”
- **Work model**: **100% remote‑first** – employees work from over 15 nationalities across 32 countries.
- **Perks & growth**: Emphasis on wellness, accountability, and fast learning; heavy investment in AI tools and continuous education.
- **Engineering focus**: Active hiring for Senior Backend, AI, Security, Data Platform, and Site Reliability roles – strong technical challenge and ownership.
- **Transparency**: Open‑source‑style internal communication; plain‑language dashboards for engineers to see real‑time payment data.

## Sources
1. [y.uno – About](https://y.uno/en/about)
2. [y.uno – Careers](https://y.uno/en/careers)
3. [y.uno – Product](https://y.uno/en)
4. [Lever – Yuno Careers](https://jobs.lever.co/yuno)
5. [LinkedIn – Yuno Company Profile](https://co.linkedin.com/company/yunopay)

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