---
title: 'Technical Support Associate at Alarm.com'
canonical: 'https://feeny.ai/job/technical-support-associate-alarm-com-bogota-bogota-468kjxbjwg75'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Support Associate at Alarm.com

- **Company:** Alarm.com
- **Location:** Bogotá Bogotá, Colombia
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/alarmcom/jobs/8786018002

## Job description

## POSITION OVERVIEW

Alarm.com, a fast growth entrepreneurial technology company, is seeking an ambitious and self-directed individuals that have proven customer support and operations experience to join our International team working from our office in Bogota, Colombia. This is a hybrid position working three days in office. This International Technical Support Associate will be a service minded and reliable team member to create and manage the technical support help for our international channel partners. This person is responsible for satisfying our channel partner’s needs for quick, thorough and reliable responses to a broad variety of service requests, ranging from product information, pricing, contracts updates, logistics status, requests for marketing support, and more.

## RESPONSIBILITIES

The primary job responsibilities will include:

- Providing exceptional technical support for our authorized dealers, distributors, and customers in the LATAM region, using various means to troubleshoot technical concerns and research possible solutions.
- Providing thorough documentation for calls taken including encountered issues, resolutions, and follow-up required using the company’s web-based support system.
- Developing and/or revising technical support documentation for products and processes.
- Collaborate with other team members to ensure on-going improvements in quality and service.
- Monitor support queues and bring attention to interaction queue that requires additional assistance.
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions.
- Act as a reference point for questions or doubts coming from the support team.
- Assisting with technical trainings and pre-sales tech support for new product releases in coordination with the Sales Engineering team.
- Other duties as assigned

## REQUIREMENTS

- Fluency in English and Spanish (written and oral).
- 2+ years of work experience in technical support and/or sales.
- Background and strong desire to work for a technology company and quickly learn necessary technical skills to successfully perform daily duties.
- Demonstrate passion for providing the highest-quality customer service.
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word).
- Ability to communicate with customers via email and phone in a clear and professional manner.
- A self-starter who is able to operate independently and is customer service oriented.
- Must possess the ability and commitment to meet deadlines even during high volume periods.
- Must be proficient in Microsoft Word, Excel and PowerPoint.
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.
- Proven ability to communicate clearly with all levels within an organization.
- Self-motivated and disciplined individual that has experience working independently.
- Flexible working hours that can accommodate support needs for local business hours.
- Bachelor’s Degree preferred.

## About Alarm.com

## Company Overview
- **One-liner**: Alarm.com is the leading cloud-based platform for intelligently connected properties, providing IoT solutions for security, video analytics, energy management, and automation to residential and commercial markets.
- **Entity Type**: Public (NASDAQ: ALRM)
- **Headquarters**: Tysons, Virginia, USA
- **Founded**: 2000 (spun out of MicroStrategy)
- **Founders**: Not publicly disclosed as a single founder; the company was spun out of MicroStrategy (now Strategy Inc.)

## Core Business
- **Primary industry/industries**: IoT, Smart Home & Business Security, Video Analytics, Energy Management, Access Control
- **Target customers**: B2B (service provider partners who resell to residential, multi-family, small business, enterprise commercial, and energy utility markets)
- **Mission or purpose statement**: To make properties safer, smarter, and more efficient through an intelligent, cloud-based platform.

## Products & Services
- **Alarm.com Platform (SaaS)**: The core cloud-based platform enabling remote control, home automation, alarm monitoring, and intelligent analytics. Processes over 365 billion data points from 170+ million connected devices annually.
- **Interactive Security**: Cloud-based security monitoring with mobile app control.
- **Video Monitoring & Analytics**: Smart cameras, video recorders, and AI-powered video analytics (including active shooter detection).
- **Energy Management**: Smart thermostats, grid management solutions for electric utilities, and energy efficiency tools.
- **Access Control**: Cloud-managed door locks and entry systems for commercial and multi-family properties.
- **Water Management**: Leak detection and water shut-off solutions.
- **Personal Safety & Emergency Response**: Data-rich emergency response solutions and personal safety devices.
- **Vehicle & Fleet Management**: Connected vehicle solutions.
- **Hardware**: Connected devices sold to service providers, including video cameras, video recorders, gunshot detection sensors, gateway modules, and smart thermostats.

## Market Standing
- **Valuation/Market Cap**: $3.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/alarm-com)
- **Annual Revenue**: $1.0112 billion (FY 2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
- **Key Metric**: SaaS and license revenue of $689.4 million in 2025 (10.1% CAGR from 2023-2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
- **Notable Investors/Partners**: TCV (Technology Crossover Ventures) led Series B; ABS Capital Partners led Series A; service provider partners include thousands of independent security dealers globally.
- **Growth Signals**: Trusted by over 6 million people; operates in 30 countries; net income grew to $132.6 million in 2025; acquired CHeKT in February 2025; headcount of 2,058 full-time employees as of Dec 2025 [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf); active job postings: 78+ [job-boards.greenhouse.io](https://job-boards.greenhouse.io/alarmcom)

## Competitive Advantages
- **Scale & Data Moat**: Processes 365+ billion data points from 170+ million connected devices, creating a massive, defensible data advantage.
- **Service Provider Network**: A global network of thousands of trusted, independent service provider partners who sell, install, and support the platform—creating high switching costs and a strong distribution channel.
- **Long Customer Relationships**: Service contracts typically span 3-5 years with residential and commercial property owners, providing recurring, predictable revenue.
- **Multi-Industry Reach**: Addresses residential, multi-family, small business, enterprise commercial, and energy utility markets from a single platform.
- **Proven Financial Model**: Consistent SaaS revenue growth (10.1% CAGR), strong net income, and positive adjusted EBITDA ($206M in 2025).

## Strategic Focus
- **Platform Expansion**: Continuing to add new solution categories (active shooter detection, water management, grid management) to deepen the value for existing subscribers.
- **International Growth**: Expanding operations across 30+ countries, with recent acquisitions and office openings in Europe, Asia, and Latin America.
- **AI & Analytics**: Investing heavily in video analytics, AI-driven insights, and data-rich emergency response to differentiate offerings.
- **Enterprise & Commercial**: Growing the enterprise commercial and multi-family segments beyond the core residential base.

## Why Work Here
- **Culture**: Collaborative, informal work environment focused on innovation at the intersection of cloud computing, IoT, mobile access, and big data [alarm.com](https://alarm.com/careers/).
- **Work Policy**: In-office model; employees work from physical offices. Multiple locations across the US (Tysons, VA; San Diego, CA; Boston, MA; Austin, TX; Centennial, CO; Bloomington, MN; Liberty Lake, WA) and globally (Poland, Canada, Taiwan, Colombia, Spain, Netherlands, Latvia, Brazil, Australia) [builtin.com](https://builtin.com/company/alarmcom).
- **Compensation & Benefits**: 100% paid medical insurance for employees; 401(k) with employer match; paid time off starting at 4 weeks; employee stock purchase plan; performance bonuses; tuition assistance; internal training academy [alarm.com](https://alarm.com/careers/).
- **Wellness & Perks**: $200/month for employees who waive health insurance; health savings account; gym discounts; sponsored fitness classes; lifestyle spending account ($300/year for wellness); free meditation app; virtual healthcare; family care benefits (back-up care, dependent care search) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Engineering Culture**: Heavy emphasis on R&D (1,150 of 2,058 employees in R&D); opportunities to work on mission-critical IoT systems used by millions daily; internal development tracks and career growth programs [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Diversity & Inclusion**: Employee community groups including "Belonging" and "Women in Tech"; commitment to equal opportunity and inclusive hiring [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Employer Rating**: 3.6/5.0 on LinkedIn (526 reviews), with work-life balance rated 3.8 and culture rated 3.6 [linkedin.com](https://www.linkedin.com/company/alarm-com).

## Sources
1. [Alarm.com Careers Page](https://alarm.com/careers/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/alarm-com)
3. [Built In Company Profile](https://builtin.com/company/alarmcom)
4. [Alarm.com 2025 Annual Report (SEC)](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
5. [Alarm.com Jobs on Greenhouse](http://job-boards.greenhouse.io/alarmcom)

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