---
title: 'Technical Support at Braiins'
canonical: 'https://feeny.ai/job/technical-support-braiins-braiins-fxpaxc433wa4'
type: 'job'
last_seen: '2026-10-16'
---

# Technical Support at Braiins

- **Company:** Braiins
- **Location:** Braiins
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/braiins/70424962-79de-4f61-9e43-d71abfb66f00

## Job description

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role. Knowledge of the bitcoin mining industry is welcomed, as well as prior experience with customer support or hands on bitcoin mining operations.

As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. We require you to work within the ICT time zone.

✨ What awaits you here?

- The primary focus of the position will be on[Braiins OS](https://braiins.com/os-firmware) (Linux-based bitcoin mining firmware) and [Braiins Manager](https://braiins.com/manager) (cloud-based solution for monitoring and controlling bitcoin mining operations).
- You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks.
- You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.
- You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features
- You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs.
- You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing  to service improvements.
- Willingness to travel to data centers to onboard and support clients on-site is a plus.

💻 Required Technical Skills The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.

- Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.
- Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance.
- Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations.
- Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.
- Familiarity with remote access protocols such as SSH (Secure Shell)  for troubleshooting and performing administrative tasks on remote mining devices.

🔎 General requirements

- Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones.
- Ability to communicate effectively in writing and through client calls on a daily basis.
- A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.
- Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you.
- Willingness to work during weekends and outside traditional working hours is a plus.

🏖 What we offer:

- Full-time position with flexible working hours and possibility to work remotely.
- Both possibilities to work as an Employee or Freelance.
- Work on long-term projects with our highly skilled and reputable team.
- Career growth opportunities inside the company based on your talent and performance.
- Make a difference helping us to change the landscape of bitcoin mining.

Do you want know more about Braiins? Check our [Cocuma profile!](https://www.cocuma.cz/company/braiins/)

## About Braiins

## Company Overview
- **One-liner**: Braiins is a Bitcoin mining ecosystem company providing full-stack software and hardware solutions, including the longest-running mining pool (Slush Pool), custom ASIC firmware (Braiins OS+), and hashrate aggregation tools.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Prague, Czech Republic
- **Founded**: 2010 (some sources cite 2011)
- **Founders**: Jan Capek (Co-Founder & CTO)

## Core Business
- Primary industry/industries: Bitcoin mining, Cryptocurrency infrastructure, Energy management
- Target customers: B2B (large-scale mining operations, enterprise miners) and B2C (individual miners and small-to-medium businesses)
- Mission or purpose statement: "Infrastructure for bitcoin, energy, and capital. Since 2010." [braiins.com](https://braiins.com/)

## Products & Services
- **[Slush Pool (Braiins Pool)]**: The longest-running Bitcoin mining pool (since 2010), offering FPPS (Full Pay Per Share) rewards including transaction fees, with Lightning payouts and 0% fees on Braiins OS. [braiins.com](https://braiins.com/)
- **[Braiins OS+]**: Custom firmware for ASIC mining hardware that optimizes chip performance, increases bitcoin ASIC lifespan, and allows miners to mine more bitcoin at any power limit. Designed for large-scale operations. [braiins.com](https://braiins.com/)
- **[Braiins Toolbox]**: A remote management system for monitoring and controlling Bitcoin mining operations, enabling firmware updates, performance optimizations, and settings adjustments from anywhere. [braiins.com](https://braiins.com/)
- **[Stratum V2 / Hashrate Aggregation Proxy]**: Reduces data transmission between mining farms and the pool by 95%, enables parallel usage of multiple pools, and allows setting a backup pool for the entire farm. [braiins.com](https://braiins.com/)
- **[Braiins Hardware]**: Bitcoin ASIC components and hardware tools designed for harsh mining environments, sold through their shop. [braiins.com](https://braiins.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding — Not disclosed (bootstrapped/private). Headcount: 73 employees (+19.5% YoY). [LinkedIn](https://www.linkedin.com/company/braiins)
- **Notable Investors/Partners**: Not publicly disclosed (privately held)
- **Growth Signals**: Yearly headcount growth of +19.5% (adding 15 people); operates in 13 countries including the United States, Italy, Bulgaria, Brazil, and Serbia; LinkedIn followers grew +30.7% year-over-year. [LinkedIn](https://www.linkedin.com/company/braiins)

## Competitive Advantages
- **First-mover advantage**: Longest-running Bitcoin mining pool since 2010, with deep expertise in the mining ecosystem.
- **Full-stack ecosystem**: Offers integrated hardware, firmware, pool, and management software — creating a closed-loop system that is hard for competitors to replicate.
- **Technical moat**: Custom ASIC firmware (Braiins OS+) and Stratum V2 protocol give them unique capabilities in optimizing hashrate and reducing data transmission costs.
- **Global reach**: Operations across 13 countries with a distributed team, allowing 24/7 support and development.

## Strategic Focus
- **Expanding the mining ecosystem**: Continuing to develop and integrate hardware, firmware, pool, and management tools into a seamless platform.
- **Energy and capital infrastructure**: Positioning as infrastructure for bitcoin, energy, and capital — likely expanding into energy management and capital markets for miners.
- **Global talent acquisition**: Actively hiring for technical and operational roles across multiple countries, with a focus on remote work and international team growth. [braiins.com/careers](https://braiins.com/careers)

## Why Work Here
- **Remote-first culture**: "We’re looking for skilled developers to be part of our international team. You can work remotely, or join us at our headquarters in Prague." [braiins.com/careers](https://braiins.com/careers)
- **Cutting-edge tech stack**: Rust, Python, React, D3, GraphQL, Docker, Kubernetes, FPGA, bitstreams, Bitcoin, Stratum V2, and low-level hardware development. [braiins.com/careers](https://braiins.com/careers)
- **Inclusive hiring**: "Senior or junior doesn’t matter — dedication and skill is what we’re looking for. Everything you don't know, we will be happy to teach you! Students, drop outs, or aliens are welcome too." [braiins.com/careers](https://braiins.com/careers)
- **International team**: Employees from 13+ countries, with a diverse mix of technical and operational talent.
- **Active hiring**: 5 open positions as of the latest data, including IT Operations Team Lead, Embedded Linux Engineer, Technical Support, Data Engineer/Analyst, and Frontend Developer. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Braiins)
- **Notable perks**: Work on Bitcoin infrastructure, cutting-edge mining technology, and a mission-driven team focused on decentralization.

## Sources
1. [Braiins Careers Page](https://braiins.com/careers)
2. [Braiins Official Website](https://braiins.com/)
3. [Braiins LinkedIn](https://www.linkedin.com/company/braiins)
4. [Braiins Jobs (Ashby)](https://jobs.ashbyhq.com/Braiins)
5. [CB Insights Braiins Profile](https://www.cbinsights.com/company/braiins)

## Other roles at Braiins

- [BRAIINS FORGE: Product Manager](https://feeny.ai/job/braiins-forge-product-manager-braiins-braiins-r369fzhdw2jq) — Braiins
- [Infrastructure Engineer](https://feeny.ai/job/infrastructure-engineer-braiins-braiins-7kqyn16c1bp4) — Braiins
- [Fullstack Engineer / AI Engineer for BRAIINS MANAGER](https://feeny.ai/job/fullstack-engineer-ai-engineer-for-braiins-manager-braiins-braiins-qss8eccqmk9m) — Braiins
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