---
title: 'Technical Support Engineer (1) at Salt Security'
canonical: 'https://feeny.ai/job/technical-support-engineer-1-salt-security-west-united-states-1y9kfa1cjfsa'
type: 'job'
last_seen: '2026-11-01'
---

# Technical Support Engineer (1) at Salt Security

- **Company:** Salt Security
- **Location:** West United States
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-01
- **Apply:** https://salt.security/job-board?gh_jid=5273021007

## Job description

## About Salt Security

Salt Security is the leader in agentic and API security, protecting the world's most innovative enterprises from AI agent and API attacks. Agentic security is the practice of discovering and governing the relationships between LLMs, MCP servers, and the APIs that let AI agents take action. The Salt Security Agentic Security Platform secures the full agentic ecosystem, discovering all agents, MCP connections, and APIs, stopping attacks in real time, and eliminating vulnerabilities before they reach production. Salt Security was founded in 2016 and is backed by Sequoia Capital, S Capital, Tenaya Capital, Salesforce Ventures, Advent International, and other leading investors. For more information, visit salt.security.

At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.

Want to make a big difference? We encourage you to apply!

## About the Role and You

This is a crucial role for Salt Security. We are looking for a high-energy individual who is passionate about solving critical security needs for our customers and delivering a top-notch customer experience. You are obsessed with ensuring that our customers derive maximum value from their investment with Salt. And you will only rest easy once your customers are successful. You are easy to work with, love to take on new challenges, and working cross-functionally is second-nature to you. This is a hands-on role and you are expected to learn the Salt Product and related technologies quickly. Your cybersecurity / cloud infrastructure / orchestration knowledge and experience will help cement your credentials and allow you to do exceedingly well with our customers. If you are someone who likes to dive deep and be at the front lines with customer support, you'll have a blast in this role.

Responsibilities:

- Provide best-in-class technical support to customers via email, via chat, and, sometimes, via virtual meetings. We trust you’ll bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers
- Work directly with customers to assist in managing and addressing Salt deployment issues and understanding Salt Dashboard alerts and notifications
- Provide problem management, troubleshooting, root cause analysis, and internal escalation management to resolve customer problems efficiently
- Uncover the most critical places where better documentation would ease the customer experience. Identify these topics and create, and update customer support articles/documentation as they evolve
- Guide our customers after technical implementation and ensure they continue to receive progressively high value from Salt. Be customers’ trusted partner in securing their APIs
- Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering-provided fixes to ensure the solution resolves the customer's problem
- Be able to provide detailed customer-centric feedback and work with Product and R&D on issues and feature escalations and prioritization
- Ability to manage a high work volume with time-bound constraints and prioritize/communicate with internal team members about changing priorities

Qualifications:

- Have the ability to work on rotation
- 1+ years of technical support experience preferably with an enterprise SaaS provider
- 1+ years of DevOps or Linux Sys Admin experience
- Strong customer service skills and communications skills with a “customer first” attitude
- Experience in working with help-request tracking and reporting tools (ticketing system)
- An understanding of HTTP protocol details, Postman, etc.
- Some experience in AWS/Azure/GCP, K8, Docker, or other containerization technologies
- An understanding in network security, API ecosystems, AppSec, WAF, WAAP, RASP, or similar security products
- Plus points for certifications in any of the above
- Experience with collaborating with software developers in the creation of programs for their organization
- Hands-on technical experience for support/operations and related skills like: Evaluating, troubleshooting, debugging, and identifying the root cause in a timely manner
- Flexibility to work an on-call rotating schedule that requires night and weekend availability

## About Salt Security

## Core Business
- **Primary industry/industries**: Cybersecurity (API security, Agentic AI security)
- **Target customers**: B2B, primarily large enterprises and global organizations
- **Mission or purpose statement**: “To be the global leader in Agentic Security.”

## Products & Services
- **Agentic Security Platform**: End-to-end platform that maps every agent, MCP server, and API into an “Agentic Security Graph” to provide discovery, posture management, and runtime protection.
- **API Posture Governance**: Enforces custom corporate standards for API compliance throughout the lifecycle.
- **Behavioral Threat Detection**: Uses ML/AI to establish a baseline of legitimate API behavior and detect anomalies including “low and slow” attacks.
- **Sensitive Data Exposure Prevention**: Identifies exposed sensitive data across APIs, including proprietary data types.
- **Agentic Discovery**: Automatically discovers all AI agents, MCP servers, shadow APIs, and zombie APIs across the environment.
- **Runtime Protection**: Real-time detection of abuse, anomalous behavior, and active attacks across the full agentic stack (LLMs, MCP servers, APIs).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (company is private; Crunchbase tags it as a “Unicorn”)
- **Key Metric**: Total funding – not disclosed; last round was a Venture – Series Unknown in September 2022
- **Notable Investors/Partners**: Backed by 18 investors including **CrowdStrike Falcon Fund** and **Sequoia Capital**. Also listed as “backed by the best” on the company site.
- **Growth Signals**: Headcount estimated at 101–250 (Crunchbase); founded in 2018 and now considered a unicorn; recognized as the “world leader in Agentic Security”; Salt Labs is the first and only API-dedicated global research organization.

## Competitive Advantages
- **Agentic Security Graph**: A holistic view that contextualizes risk across LLMs, MCP servers, and APIs – a unique approach that no other platform offers.
- **Deep API Security Heritage**: Eight years of dedicated API security research, with the Salt Labs team having discovered more API vulnerabilities than all other teams combined.
- **Full Lifecycle Coverage**: From discovery to posture management to runtime protection, covering the entire agentic stack in one platform.

## Strategic Focus
- **Agentic AI Security**: Prioritizing the security of AI agents, MCP servers, and the APIs they interact with as enterprises rapidly adopt AI.
- **Expanding Discovery & Protection**: Continuously improving the ability to detect shadow and zombie APIs, as well as new agentic components.
- **Industry Leadership**: Driving standards and awareness through Salt Labs research and responsible disclosure.

## Why Work Here
- **Culture & Values**: The company emphasizes five core values: “Make it easy,” “Move with speed. Get it done,” “One team,” “It’s all about our customers,” and “Keep it positive. Focus on the solution.”
- **Work Environment**: Collaborative, transparent, and aligned. “We win as a team.” Speed is considered a business strategy.
- **Location & Flexibility**: Headquarters in Palo Alto, CA. The careers page does not explicitly state remote/hybrid policy, but the company appears to operate in-office/hybrid given its Palo Alto location.
- **Growth Opportunity**: As a fast-growing unicorn in the cutting-edge space of agentic AI security, employees work on high-impact problems with a clear mission. The company is actively hiring across multiple roles.

## Sources
1. [salt.security](https://salt.security/)
2. [salt.security/about-us](https://salt.security/about-us)
3. [salt.security/careers](https://salt.security/careers)
4. [salt.security/job-board](https://salt.security/job-board)
5. [crunchbase.com/organization/saltsecurity](https://www.crunchbase.com/organization/saltsecurity)

## Other roles at Salt Security

- [Executive Assistant to the CEO](https://feeny.ai/job/executive-assistant-to-the-ceo-salt-security-new-york-znh8hte782ed) — New York, NY
- [Enterprise Account Executive - Silicon Valley](https://feeny.ai/job/enterprise-account-executive-silicon-valley-salt-security-california-94aagtbrk3d0) — California
- [Talent Acquisition & HR Operations Partner](https://feeny.ai/job/talent-acquisition-hr-operations-partner-salt-security-tel-aviv-b6v3n4kaz2w6) — Tel Aviv, Israel
- [Enterprise Account Executive - NorCal (East Bay, Oakland, Sacramento), Pac NW](https://feeny.ai/job/enterprise-account-executive-norcal-east-bay-oakland-sacramento-pac-nw-salt-0wt0w9wy9z4k) — California
- [Associate Solutions Architect](https://feeny.ai/job/associate-solutions-architect-salt-security-central-united-states-7x9nqh3bdptb) — Central United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-salt-security-united-states-a97d91gchtbr) — United States
- [Enterprise Account Executive - Mid Atlantic](https://feeny.ai/job/enterprise-account-executive-mid-atlantic-salt-security-charlotte-maryland-va-f970b8wyxs0e) — Charlotte Maryland VA, NC
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-salt-security-united-states-7br8dbk1n8sn) — United States
- [Enterprise Account Executive -  New Jersey & Philly](https://feeny.ai/job/enterprise-account-executive-new-jersey-philly-salt-security-new-jersey-612amwj479pd) — New Jersey / Philadelphia, PA