---
title: 'TECHNICAL SUPPORT ENGINEER-10010 at Extreme Networks'
canonical: 'https://feeny.ai/job/technical-support-engineer-10010-extreme-networks-japan-4hzp0awv9jm6'
type: 'job'
last_seen: '2026-09-08'
---

# TECHNICAL SUPPORT ENGINEER-10010 at Extreme Networks

- **Company:** Extreme Networks
- **Location:** Japan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-01-20
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/extremenetworks/d4227a6b-8e6d-45d0-ba86-5a696dfada88

## Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

We believe in “walking the walk” of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Premier service Resident Engineer (PRE) is a designated resource to provide service and support for Extreme Networks products and solutions.

Premier Resident Engineer Role:

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in Japan.  area. The PRE role requires a broad range of technical, troubleshooting, and planning skills as well as, excellent customer communication skills. The PRE is considered a “trusted advisor” for the customer during the engagement. The PRE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements. Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibility:

Provide full time technical Design, Deployment and support for designated customers. Responsible as technical lead and trusted advisor to the customer. Participate in meetings with customer to ensure proper prioritization of scheduled activities. Support resolving L2/3 Switch, SD-WAN, product issues in the customer site including onsite troubleshooting. Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem. Ability to manage a high work volume with time bound constraints. Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations. Escalate and collaborate with Extreme Global Technical Assistance Center(GTAC) to see the problem through to resolution Provide product training to the customer. Bug scrub report creation and explanation to the customer. Vulnerability report creation and explanation to the customer. Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network. Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution. Must maintain excellent knowledge on all Extreme product suites:

Requirements: Fluent Japanese In-depth knowledge of any of the following networking technologies: Switching/Routing

## SD-WAN

Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience) Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.  Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document. Must have strong skills in Design, troubleshooting and problem resolution in a network environment using above network product. Best to have a BS Degree in Computer Science or related field, or equivalent work experience. Best to have Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.) Organisation and time management skills - must be able to handle multiple issues in an organised manner Self-motivated and have the ability to work with minimal supervision Experience with Extreme Network products and solutions is a plus Native or business-level English and Japanese is a plus

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

## About Extreme Networks

## Company Overview
- **One-liner**: Extreme Networks is a publicly traded leader in AI-powered cloud networking, providing unified, secure, and simplified network solutions for enterprises.
- **Entity Type**: Public (NASDAQ: EXTR)
- **Headquarters**: Morrisville, North Carolina, United States
- **Founded**: 1996
- **Founders**: Stephen Haddock, Herb Schneider, Gordon Stitt

## Core Business
- **Primary industry**: Enterprise networking, cloud networking, and AI-driven network management.
- **Target customers**: B2B – mid-market to large enterprises, service providers, and public sector organizations globally.
- **Mission / purpose**: To push the boundaries of networking technology, making it simpler, faster, more agile, and secure – helping customers connect beyond the network and drive better outcomes.

## Products & Services
- **ExtremeCloud IQ**: Cloud-based network management platform with AI-driven analytics and automation (SaaS).
- **ExtremeXOS**: Modular network operating system for switches and routers.
- **ExtremeWireless**: Wi-Fi 6/6E/7 access points and controllers.
- **ExtremeSwitching**: Enterprise switches for campus, data center, and edge.
- **Extreme Fabric Connect**: Software-defined networking fabric for automated and secure connectivity.
- **ExtremeAnalytics**: Network analytics and visibility tools.
- **ExtremeRouting**: High-performance routers for WAN and edge.

## Market Standing
- **Valuation / Market Cap**: $1.9 billion (as of mid-2026)
- **Key Metric (Revenue)**: $1.3 billion annual revenue (FY2026); SaaS ARR of $244 million
- **Notable Investors / Partners**: Publicly traded with institutional investors; partners include major system integrators and channel resellers.
- **Growth Signals**: 4.0% YoY employee growth (2,300 people); over 3.3 million devices connected to the cloud; strong recurring revenue from SaaS; continued investment in AI and automation.

## Competitive Advantages
- **Unified, AI-driven platform** that combines networking, security, and analytics in a single cloud-native solution.
- **Over 25 years of enterprise networking expertise** with a large installed base and global support.
- **Strong focus on automation and self-driving networks** reduces operational complexity for IT teams.
- **Open architecture and integration** with major cloud providers and third-party ecosystems.

## Strategic Focus
- **AI and automation**: Embedding AI/ML across the portfolio to enable proactive, self-healing networks.
- **Cloud-first approach**: Driving adoption of ExtremeCloud IQ and expanding SaaS offerings.
- **Security convergence**: Integrating network security (e.g., micro-segmentation, zero-trust) directly into the networking stack.
- **Edge and wireless innovation**: Advancing Wi-Fi 7 and private 5G capabilities.

## Why Work Here
- **Culture**: Core values include Teamwork, Transparency, Candor, Curiosity, Ownership, and Inclusion. Multiple Employee Resource Groups (ERGs) foster an inclusive environment.
- **Work model**: Hybrid/remote-friendly offices in Morrisville (HQ), Salem (NH), Markham (Canada), and San Jose (CA) – roles vary by team.
- **Benefits**: Comprehensive compensation and benefits package supporting physical, emotional, and financial health.
- **Engineering culture**: Opportunity to build next-generation AI-driven, self-driving networks; work with big data, machine learning, and cloud technologies.
- **Early career programs**: Internships and development programs for university students and recent graduates.
- **Employer rating**: 3.9/5.0 on LinkedIn (1,184 reviews) with strong work-life balance (4.0) and culture (3.9).

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/extreme-networks)
2. [Extreme Networks Careers Page](https://www.extremenetworks.com/about-extreme-networks/career)
3. [Extreme Networks Company Page](https://www.extremenetworks.com/about-extreme-networks/company)
4. [Extreme Networks Investor Relations](https://investor.extremenetworks.com/overview/default.aspx)
5. [Extreme Networks Lever Careers](https://jobs.lever.co/extremenetworks)

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