---
title: 'Technical Support Engineer at 10Beauty'
canonical: 'https://feeny.ai/job/technical-support-engineer-10beauty-burlington-massachusetts-6ra5ytfar7n3'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Support Engineer at 10Beauty

- **Company:** 10Beauty
- **Location:** Burlington Massachusetts, United States
- **Compensation:** $100k–$115k
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/10beauty/jobs/5216061007

## Job description

10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom.

As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

- Serve as the first point of contact for technical support issues related to deployed robotic systems
- Diagnose and resolve hardware, software, networking, and connectivity issues remotely
- Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
- Escalate complex technical issues to Level 2 support or engineering teams when necessary
- Document issues, root causes, resolutions, and recurring trends within ticketing systems
- Monitor system health alerts and proactively respond to operational issues
- Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
- Contribute to internal knowledge base documentation and troubleshooting guides
- Help identify patterns in support requests and provide feedback to improve product performance and user experience
- Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

- 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
- Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
- Experience working with ticketing systems and remote support tools
- Comfortable analyzing logs, system behavior, and technical error reports
- Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organized with strong attention to detail and follow-through
- Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
- Willingness to work a Wednesday–Sunday schedule on retail hours

At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.

Salary Range $100,000—$115,000 USD

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering 10Beauty!

## About 10Beauty

## Company Overview
- **One-liner**: 10Beauty builds the world’s first fully autonomous robotic manicure machine, deploying it in retail locations to deliver a hygienic, blade-free manicure experience.
- **Entity Type**: Private (Startup; Series B stage, total funding ~$70M per Greenhouse or ~$42M per LinkedIn – conflicting reports)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 2020
- **Founders**: Alexander Shashou (CEO), Justin Effron (Co-CEO)

## Core Business
- **Primary industry**: Beauty robotics / Consumer robotics / Manufacturing
- **Target customers**: B2B (retail partners like Ulta Beauty and Nordstrom) and B2C (end consumers who visit partner locations)
- **Mission**: “We’re building intelligent robotic systems that make self-care effortless, empowering, and seamlessly integrated into everyday life.” [linkedin.com](https://www.linkedin.com/company/10beauty)

## Products & Services
- **10Beauty Robotic Manicure**: A fully autonomous machine that performs nail filing, cuticle care, polish application, and drying using single-use pods – no blades, no shared equipment. Currently available at Ulta Beauty (Everett, Braintree, Natick) and Nordstrom (Natick). [10beauty.co](https://www.10beauty.co/)
- **Single-Use Manicure Pods**: Subscription model for consumable pods, pre-sold over $13M in annual subscriptions. [builtin.com](https://builtin.com/company/10beauty)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Pre-sold first 1,000 machines to Ulta Beauty and Nordstrom; launched first robot at Ulta Beauty Everett (November 2025). [greenhouse.io](https://job-boards.greenhouse.io/10beauty)
- **Total Funding**: $70M (per Greenhouse job post) or $42M (per LinkedIn) – conflicting reports. Key rounds include Seed (2020), Series A (2022, 2024 led by Shine Capital), and an upcoming Series B (~$20M). [greenhouse.io](https://job-boards.greenhouse.io/10beauty) | [linkedin.com](https://www.linkedin.com/company/10beauty) | [builtin.com](https://builtin.com/company/10beauty)
- **Notable Investors/Partners**: Shine Capital, celebrity investors (undisclosed); retail partners Ulta Beauty and Nordstrom.
- **Growth Signals**: Headcount grew 13.2% YoY to ~42-50 employees; active job postings up 1300% YoY; expansion into multiple Massachusetts and New York locations. [linkedin.com](https://www.linkedin.com/company/10beauty)

## Competitive Advantages
- **First-mover in fully autonomous manicure**: No other company offers a blade-free, single-use pod robotic manicure for the retail market.
- **Hygiene & safety**: Single-use pods eliminate cross-contamination; no blades in the machine.
- **Strong retail partnerships**: Exclusive launch agreements with top beauty retailers (Ulta Beauty, Nordstrom).
- **Deep robotics expertise**: Team has launched 75+ new-to-world products collectively (e.g., from iRobot, Boston Dynamics). [builtin.com](https://builtin.com/company/10beauty)

## Strategic Focus
- **Scale retail footprint**: Expand from current locations (MA, NY) to more Ulta and Nordstrom stores.
- **Product iteration**: Faster service, more customization, new colors, and nail-strengthening treatments. [10beauty.co](https://www.10beauty.co/)
- **Subscription revenue growth**: Drive recurring revenue through pod subscriptions.

## Why Work Here
- **Culture**: Startup environment with strong emphasis on diversity, equity, and inclusion; collaborative, cross-functional teams. [10beauty.co](https://www.10beauty.co/careers)
- **Flexibility**: Hybrid office model – most work happens in the Burlington, MA office (robotics prototypes), but remote work is encouraged where it makes sense. [10beauty.co](https://www.10beauty.co/careers)
- **Benefits**: 100% self / 75% dependent Medical, Dental, Vision; 12 weeks paid parental leave; 401K with match; flexible vacation; mental health benefits; pet insurance. [10beauty.co](https://www.10beauty.co/careers)
- **Engineering culture**: Work on challenging hardware and software problems (embedded, cloud, perception, systems test). Opportunity to see immediate impact in a fast-growing robotics company.

## Sources
1. [10beauty.co](https://www.10beauty.co/)
2. [10beauty.co/careers](https://www.10beauty.co/careers)
3. [greenhouse.io](https://job-boards.greenhouse.io/10beauty)
4. [linkedin.com](https://www.linkedin.com/company/10beauty)
5. [builtin.com](https://builtin.com/company/10beauty)

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