---
title: 'Technical Support Engineer 2 at Agiloft'
canonical: 'https://feeny.ai/job/technical-support-engineer-2-agiloft-united-states-tz1938nstxd0'
type: 'job'
last_seen: '2026-11-06'
---

# Technical Support Engineer 2 at Agiloft

- **Company:** Agiloft
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.lever.co/agiloft/1ac1e749-74bf-419c-96eb-beb00cc2eb39

## Job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

- Investigate and resolve advanced technical issues escalated from Tier 1 support.
- Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
- Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
- Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
- Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
- Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
- Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
- Contribute to internal knowledge bases and documentation.
- Support onboarding and mentorship for Tier 1 team members.
- Other duties as assigned

Required Qualifications

- 2+ years of experience in a technical support role
- Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
- Experience with database concepts, web-based technologies, and operating systems
- Excellent troubleshooting and analytical skills, desire to solve problems and make things work
- Excellent written and verbal English communication skills
- Ability to manage competing priorities and communicate technical concepts clearly.

## Preferred Qualifications

- Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
- Expertise in using and troubleshooting the Agiloft product
- Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
- Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
- Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

## About Agiloft

## Company Overview
- **One-liner**: Agiloft provides a data-first Contract Lifecycle Management (CLM) and AI platform that helps enterprises automate, govern, and extract value from their contracts.
- **Entity Type**: Private (Strategic investment from KKR, prior growth equity from FTV Capital)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 1991
- **Founders**: Colin Earl

## Core Business
- **Primary industry**: Contract Lifecycle Management (CLM) Software / Legal Technology
- **Target customers**: Enterprise legal, procurement, and sales operations teams (B2B, Enterprise)
- **Mission statement**: "To transform contracts from static agreements into powerful drivers of growth."

## Products & Services
- **Agiloft CLM Platform**: The core enterprise-grade Contract Lifecycle Management solution that centralizes, automates, and governs every stage of the contract process—from request and negotiation to execution and value recognition. It features a flexible, no-code architecture that allows any approved team member to configure workflows, approval chains, and processes without writing code.
- **Astra**: A contracts AI platform designed to help legal and procurement teams uncover answers, apply their standards, and make every contract improve the next. AI is embedded throughout the platform for extraction, risk analysis, and contract interrogation, with configurable agents that review, negotiate, and onboard contracts automatically.
- **Data-First Agreement Platform (DAP)**: Extracts actionable intelligence from every agreement to drive smarter decisions on revenue, risk, and operations across the organization.
- **Integrations**: Works with Salesforce, SAP, Oracle, and over 1,000 other pre-built connectors to sync data between Finance, Sales, Legal, and IT systems.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue of $36M (as per LinkedIn data); Total funding of $45M across prior rounds.
- **Notable Investors/Partners**: KKR (strategic investment in 2024), FTV Capital (growth equity investment). Key leadership includes CEO Eric Laughlin, CTO John Pechacek, CPO Andy Wishart, CRO Kevin Niblock, and CLO Jason Barnwell.
- **Growth Signals**: Headcount of 313 employees (+17.5% YoY, +60 people); First acquisition completed in 2025 (Screens.AI); Launch of the Astra AI platform in 2025; 100+ product reviews averaging 4.7/5.0; Employer rating of 4.1/5.0 from 142 reviews.

## Competitive Advantages
- **Data-first CLM approach**: Differentiates from competitors by not just storing contracts but extracting actionable intelligence to drive business decisions.
- **Embedded AI (Astra)**: AI is not a bolt-on feature but is baked into the core platform for extraction, risk analysis, and automated negotiation, with auditable outputs and traceable decisions.
- **No-code configurability**: The platform's flexible architecture allows rapid deployment and customization without IT support, lowering time-to-value.
- **Deep enterprise integrations**: Over 1,000 pre-built connectors (with Salesforce, SAP, Oracle) ensure seamless workflow across an organization's existing tech stack.
- **Strong partner backing**: Strategic investment from KKR signals confidence in the company's long-term growth trajectory.

## Strategic Focus
- **AI-first expansion**: The launch of Astra and the acquisition of Screens.AI point to a strong push toward embedding advanced AI agents throughout the contract lifecycle.
- **Continued M&A**: The first acquisition (Screens.AI) suggests a strategy of acquiring niche technologies to accelerate product capabilities.
- **Scaling the customer base**: With a growing headcount and a focus on enterprise accounts (visible in current job postings), the company is aggressively expanding its market presence.
- **Product-led growth**: The emphasis on a "data-first agreement platform" and configurable, no-code solutions positions them to win deals against legacy CLM providers.

## Why Work Here
- **People-first culture**: The company explicitly states a people-first culture with a focus on diversity, equity, and inclusion, supported by dedicated Employee Resource Groups (ERGs).
- **Fully remote and globally distributed**: Agiloft is a fully remote company with employees across 14 countries, including the United States, India, Canada, the United Kingdom, and Russia.
- **Learning & development**: Employees receive a quarterly development budget, unlimited access to Udemy, and 24 hours of dedicated growth time per year.
- **Comprehensive benefits**: Medical, dental, and vision coverage for employees and family; paid parental leave; 401(k) with company match; remote work stipend (internet reimbursements); annual company offsite.
- **Strong employer rating**: 4.1/5.0 on LinkedIn (Work-Life: 4.2, Compensation: 4.1, Culture: 4.2, Career: 4.0), indicating a healthy work environment.
- **Innovation at scale**: Working on a platform that processes millions of contracts, with the opportunity to shape how AI is applied in a critical enterprise domain.

## Sources
1. [Agiloft Official Site](https://www.agiloft.com/)
2. [Agiloft About Us](https://www.agiloft.com/about-us)
3. [Agiloft Careers Page](https://www.agiloft.com/careers)
4. [Agiloft Lever Job Board](https://jobs.lever.co/agiloft)
5. [Agiloft LinkedIn](https://linkedin.com/company/agiloft)

## Other roles at Agiloft

- [Staff Software Engineer - Cloud Services](https://feeny.ai/job/staff-software-engineer-cloud-services-agiloft-canada-pvpcqc4nprs3) — Canada
- [Staff Software Engineer - Cloud Services](https://feeny.ai/job/staff-software-engineer-cloud-services-agiloft-united-states-spsr40tm8f3w) — United States
- [Senior Director, Software Engineering - Contract Intelligence](https://feeny.ai/job/senior-director-software-engineering-contract-intelligence-agiloft-canada-xxd0068nxtnp) — Canada
- [Senior Director, Software Engineering - Contract Intelligence](https://feeny.ai/job/senior-director-software-engineering-contract-intelligence-agiloft-united-states-dnhk1cg7s4an) — United States
- [Senior Product Manager - Integrations and Orchestration](https://feeny.ai/job/senior-product-manager-integrations-and-orchestration-agiloft-united-states-2p1e5y1xfep1) — United States
- [Senior Product Manager - Agents and Intelligence](https://feeny.ai/job/senior-product-manager-agents-and-intelligence-agiloft-united-states-yx0a3w90vb3d) — United States
- [Senior Product Manager - Procurement](https://feeny.ai/job/senior-product-manager-procurement-agiloft-united-states-df2gwy7j6x3w) — United States
- [Pricing and Packaging Manager](https://feeny.ai/job/pricing-and-packaging-manager-agiloft-united-states-c34bhpen6g1h) — United States
- [Demand Generation and Account-Based Marketing Manager](https://feeny.ai/job/demand-generation-and-account-based-marketing-manager-agiloft-united-states-vfba1cyyh8kx) — United States
- [Strategic Account Manager](https://feeny.ai/job/strategic-account-manager-agiloft-united-states-54hqbg4thmwx) — United States