---
title: 'Technical Support Engineer (6 month FTC) at Everway'
canonical: 'https://feeny.ai/job/technical-support-engineer-6-month-ftc-everway-united-kingdom-mh9dzhgazrnc'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Support Engineer (6 month FTC) at Everway

- **Company:** Everway
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/everway/jobs/4710043006

## Job description

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.

Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

## About the role

The Technical Support Engineer is responsible for providing first-line technical support to customers, helping them resolve issues, answer questions, and make effective use of Everway products. You'll work closely with customers and internal teams to investigate problems, document solutions, and contribute to a positive customer experience.

This role offers the opportunity to develop technical expertise while building knowledge across our products, systems, and customer environments.

This is a 6 month FTC.

Responsibilities:

In this role, you will:

- Respond to customer enquiries received through phone, email, web requests, and support channels.
- Investigate technical issues, identify solutions, and guide customers through corrective actions.
- Accurately record customer interactions, issues, and resolutions within CRM and support systems.
- Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams to resolve customer problems.
- Participate in team troubleshooting and knowledge-sharing activities.
- Create and maintain support documentation, knowledge base articles, and user guidance materials.
- Develop and maintain product and technical knowledge through ongoing training and learning activities.
- Contribute to delivering a high standard of customer support and customer satisfaction.

Essential Criteria

- 1+ year of experience in technical support, customer support, help desk, or a related environment.
- Experience troubleshooting technical issues and supporting customers to resolution.
- Ability to manage multiple customer requests and prioritise effectively.
- Experience documenting customer interactions and maintaining accurate records.Ability to work collaboratively with colleagues across technical and customer-facing teams.
- Communicates clearly and effectively with customers and colleagues.
- Demonstrates a willingness to learn new products, technologies, and support processes.
- Uses information and feedback to improve service quality and customer outcomes.

Desirable Criteria

- Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments.
- Familiarity with Google Workspace or Microsoft 365.
- Basic networking knowledge and troubleshooting experience.
- Experience creating support documentation or knowledge base content.Experience using CRM or support ticketing platforms.
- Uses AI tools to improve workflow efficiency, troubleshooting, or documentation quality.

Please submit your application by Thursday 17th September 2026.

Please note: applications may close early due to high demand, so early submission is encouraged.

#everway Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

You can view our Recruitment and Selection Policy [here.](https://docs.google.com/document/d/1yDxHyVbhh8MK9NnCYdnEAfVSO4rhPCovVbKK8ecxT4U/edit?usp=sharing)

Please click the link for our [Privacy Notice](https://docs.google.com/document/d/1uAKvHVSRsqZ83CGhM3_3Dc6RPsXwlTdmwdUH7msHkVM/edit?usp=sharing)

## About Everway

## Company Overview
- **One-liner**: Everway creates neuroinclusive technology tools that help people of all minds learn, work, and communicate with confidence, serving education and workplace markets.
- **Entity Type**: Private (formerly the merger of n2y and Texthelp)
- **Headquarters**: Not publicly available (global team with offices likely in the US and UK)
- **Founded**: Not publicly available (combined entity formed in recent years; legacy companies have over 30 years of expertise)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Assistive technology, educational technology (EdTech), workplace productivity and accessibility
- **Target customers**: B2B – schools, universities, employers, and organizations seeking neuroinclusive solutions for learners and employees
- **Mission or purpose statement**: To help every kind of mind thrive at school, at work, and in everyday life by creating tools that remove barriers to understanding and expression [everway.com](https://www.everway.com/about/)

## Products & Services
- **Read&Write**: A widely used literacy support tool that helps with reading, writing, and comprehension in education and workplace settings (SaaS).
- **EquatIO**: A math and STEM tool that allows users to create equations, graphs, and math content more accessibly (SaaS).
- **WriQ**: A writing assessment and feedback tool for educators to support student writing development (SaaS).
- **OrbitNote**: An accessibility and document productivity tool focused on PDFs, enabling annotation, text-to-speech, and collaboration (SaaS).
- **Bubble**: A tool designed to support communication and language development for early learners and individuals with complex needs (SaaS).
- **Workplace solutions**: A suite of tools supporting communication, focus, and accessibility for employees (e.g., Read&Write for Work).

*Note: Many of these products were previously under n2y or Texthelp and are now unified under the Everway brand.* [everway.com](https://www.everway.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over 250 million people have used Everway’s tools globally; 500+ employees on the team [everway.com](https://www.everway.com/)
- **Notable Investors/Partners**: Not publicly available (legacy companies had institutional backing; specific investors for the combined entity not disclosed)
- **Growth Signals**: Merger of two established assistive technology leaders (n2y and Texthelp); expansion into workplace productivity; certification for ISO/IEC 27001, SOPPA, FERPA, GDPR, COPPA compliance; 30+ years of combined expertise.

## Competitive Advantages
- **Neuroinclusion focus**: Products designed for the full spectrum of minds, grounded in user research and co-design with people who have lived experience of disabilities.
- **Regulatory compliance**: Strong adherence to global privacy and accessibility standards (ISO 27001, FERPA, GDPR, COPPA, SOPPA).
- **Scale and trust**: Proven track record with an installed base of over 250 million users and trusted by educators and employers worldwide.
- **Responsible AI**: Ethical, transparent, and accessibility-first approach to artificial intelligence integration [everway.com](https://www.everway.com/about/).

## Strategic Focus
- **Education-to-workplace expansion**: Leveraging legacy strengths in education to serve the growing need for neuroinclusive workplace tools.
- **Product unification and innovation**: Integrating the n2y and Texthelp product suites under one brand while developing new solutions.
- **Responsible AI development**: Prioritizing ethics, transparency, and accessible design in all AI features.
- **Global reach**: Continuing to scale across international markets and regulatory environments.

## Why Work Here
- **Culture**: Strong emphasis on neuroinclusion, belonging, and respect for different perspectives. Employee Resource Groups (ERGs) include Enable (disability/ability), Thrive (wellbeing), Represent (race/ethnicity), and Women at Everway.
- **Flexibility**: Global, remote-friendly environment with trust-based, outcome-focused working arrangements. Flexible scheduling and focus on results rather than hours.
- **Impact**: Direct opportunity to build tools used by millions to improve learning, communication, and accessibility.
- **Benefits**: Tailored to support health, growth, and wellbeing (flexible time off, development opportunities, wellbeing support). Hiring process is designed to be neuroinclusive with accommodations like additional time, flexible scheduling, and assistive technology support.
- **Values**: Courage, curiosity, commitment, and belonging guide day-to-day work [everway.com](https://www.everway.com/about/culture-and-belonging/).

## Sources
1. [everway.com](https://www.everway.com/)
2. [everway.com](https://www.everway.com/about/)
3. [everway.com](https://www.everway.com/careers/)
4. [everway.com](https://www.everway.com/about/culture-and-belonging/)
5. [everway.com](https://www.everway.com/careers/the-application-process/)

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