---
title: 'Technical Support Engineer, AMER West at Akuity'
canonical: 'https://feeny.ai/job/technical-support-engineer-amer-west-akuity-united-states-yaje89r39317'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Support Engineer, AMER West at Akuity

- **Company:** Akuity
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/akuity/jobs/4322839009

## Job description

Technical Support Engineer

## About Akuity

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.

Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.

The Opportunity

As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.

## What You’ll Do

- Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
- Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
- Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
- Recognize common support patterns and escalate issues to engineering when appropriate.
- Help build and iterate on our support playbook, processes, and systems.
- Contribute to improving Akuity’s documentation to enhance the customer experience.

## What We Look For

Must Have

- 2+ years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Hands-on experience with Argo CD in a professional setting
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
- Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
- A proactive, strategic mindset, anticipating issues and designing scalable solutions.
- Strong systems thinking skills and the drive to identify root causes.

## Nice to Have

- Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
- Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).

Experience using Kargo to deploy multiple projects across stages.

Why Akuity?

At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.

Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

## About Akuity

## Company Overview
- **One-liner**: Akuity provides an enterprise-grade, AI-powered software delivery platform built on Argo CD and Kargo to automate GitOps, continuous promotion, and incident intelligence for cloud-native teams.
- **Entity Type**: Private (Series A)
- **Headquarters**: Sunnyvale, California, United States
- **Founded**: 2021
- **Founders**: Hong Wang (CEO), Jesse Suen (CTO), Alexander Matyushentsev (Chief Architect)

## Core Business
- **Primary industry/industries**: Software Development, Cloud-Native Infrastructure, DevOps, GitOps
- **Target customers**: B2B; Platform teams, SREs, and DevOps engineers at fast-moving startups to global enterprises managing Kubernetes and cloud-native applications.
- **Mission or purpose statement**: "To modernize the cloud-native application delivery landscape and provide a delightful end-to-end developer experience that just works." [akuity.io](https://akuity.io/company)

## Products & Services
- **Akuity Platform (Enterprise GitOps)**: A managed, enterprise-grade Argo CD implementation that eliminates the operational burden of self-hosting. It provides multi-cluster management, secure projects, auditability, and eliminates the need for upgrades, patching, and scaling. [akuity.io](https://akuity.io/)
- **Kargo (Continuous Promotion)**: An automated, auditable promotion engine that moves applications from development to staging to production without fragile CI/CD scripts. It uses artifacts and commit metadata for full traceability and adds guardrails for safe releases. [akuity.io](https://akuity.io/)
- **Akuity Intelligence (AI SRE)**: An AI-powered module that detects drift and degraded workloads, correlates logs/metrics/events in a single view, and executes automated runbooks to resolve issues, keeping teams aligned via Slack. [akuity.io](https://akuity.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **USD 24.5M** (Series A: $20M led by Lead Edge Capital and Decibel Partners in May 2022; Seed: $4.5M led by Decibel Partners in Oct 2021) [linkedin.com](https://www.linkedin.com/company/akuityio)
- **Notable Investors/Partners**: Lead Edge Capital, Decibel Partners. Advisors include Kelsey Hightower, Shay Banon (Elastic), Greg (former CEO of Mulesoft), and Mallik Mahalingam (VP at Intuit). [akuity.io](https://akuity.io/company)
- **Growth Signals**: Trusted to manage **1 million+ applications**; headcount grew **+17.4% YoY** to 43 employees; operates in 11 countries; job postings increased **+900% YoY**; customer CoreWeave cut onboarding time from days to under an hour. [linkedin.com](https://www.linkedin.com/company/akuityio) [akuity.io](https://akuity.io/)

## Competitive Advantages
- **Founded by the creators of Argo CD**: The team that built the most popular open-source GitOps tool (Argo CD, a CNCF graduated project) also built Akuity, giving them unmatched expertise and credibility in the space.
- **AI-Powered SRE (Akuity Intelligence)**: A unique differentiator that acts as an AI SRE, automatically detecting drift, correlating observability data, and executing runbooks—moving beyond simple deployment to intelligent operations.
- **End-to-End Platform**: Combines continuous deployment (Argo CD), continuous promotion (Kargo), and AI-driven operations in a single managed platform, reducing tool-switching and complexity.
- **Enterprise-Grade by Default**: SOC 2 Type 2 compliant, with built-in guardrails, audit trails, and policy-driven promotions across Kubernetes, VMs, and cloud environments.

## Strategic Focus
- **Scale the Platform**: Continue to grow the number of managed applications (already over 1 million) and clusters, targeting larger enterprise customers.
- **Deepen AI Capabilities**: Expand Akuity Intelligence to further automate incident detection, diagnosis, and remediation, reducing the burden on SRE teams.
- **Expand Global Reach**: With operations in 11 countries and active hiring in EMEA and North America, the company is focused on building a distributed, global team.
- **Open Source Leadership**: Maintain deep ties to the Argo and Kargo open-source communities, driving innovation and adoption while monetizing the enterprise platform.

## Why Work Here
- **Work with the Creators of Argo**: Employees collaborate directly with the co-creators and core maintainers of the Argo project, offering a unique opportunity to shape the future of cloud-native delivery.
- **Remote-First Culture**: The company is remote-first, with employees across the US, EMEA, and Asia. Most roles are fully remote, though there is a physical office in Sunnyvale, CA. [builtin.com](https://builtin.com/company/akuity)
- **High-Growth Environment**: With a 17.4% headcount increase YoY, a 900% increase in job postings, and a platform managing over 1 million applications, the company is in a rapid scaling phase, offering significant career growth opportunities. [linkedin.com](https://www.linkedin.com/company/akuityio)
- **Open Source at the Core**: Employees work directly with the creators and maintainers of the Argo project, contributing to a major CNCF ecosystem. The company is deeply embedded in the open-source community.
- **Global & Remote**: The team spans 11 countries (US, India, China, Canada, Spain, Poland, etc.) and most roles are remote. The company offers flexibility across time zones. [linkedin.com](https://www.linkedin.com/company/akuityio)
- **Notable Perks**: Direct access to Argo co-creators for mentorship; SOC 2 Type 2 compliant infrastructure; modern tech stack (Kubernetes, Go, Argo, Kargo, Terraform, etc.).

## Sources
1. [akuity.io](https://akuity.io/)
2. [akuity.io/company](https://akuity.io/company)
3. [job-boards.greenhouse.io/akuity](http://job-boards.greenhouse.io/akuity)
4. [builtin.com](https://builtin.com/company/akuity)
5. [linkedin.com](https://www.linkedin.com/company/akuityio)

## Other roles at Akuity

- [Staff Engineer](https://feeny.ai/job/staff-engineer-akuity-emea-apac-t3ax33j7nyv7) — EMEA / APAC
- [Enterprise Sales Manager, AMER](https://feeny.ai/job/enterprise-sales-manager-amer-akuity-americas-8mrrzcf7bx96) — Americas
- [Head of Product Marketing](https://feeny.ai/job/head-of-product-marketing-akuity-united-states-and-m0sd8aktynjg) — United States and, Canada
- [Technical Customer Success Manager, AMER West](https://feeny.ai/job/technical-customer-success-manager-amer-west-akuity-north-america-west-kprzvh13hxq7) — North America - West
- [Community Manager - Open Source](https://feeny.ai/job/community-manager-open-source-akuity-united-states-ygb9ybez0rc4) — United States
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-akuity-united-states-1de92p9x3brr) — United States