---
title: 'Technical Support Engineer APJ at YugabyteDB'
canonical: 'https://feeny.ai/job/technical-support-engineer-apj-yugabytedb-india-p7y15znk805y'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Support Engineer APJ at YugabyteDB

- **Company:** YugabyteDB
- **Location:** India
- **Posted:** 2026-05-05
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/yugabyte/jobs/4677134006

## Job description

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.

Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.

Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.

Job Title: Technical Support Engineer Location: Remote (APJ timezone)

## About Yugabyte

Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.

## Role Overview

We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.

## Key Responsibilities

- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
- Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

## What We’re Looking For

- Experience: 3-5 years of industry experience in a technical role.
- Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
- Logistics & Schedule
- Work Hours: This position is aligned with early morning IST hours.
- Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).

## Nice to Have (but not required)

- Experience in a technical support, customer success, or DevOps/SRE role.
- Familiarity with open-source software and community-driven projects.
- Knowledge of PostgreSQL or other relational databases.

Why Join Us?

- Work on cutting-edge database technology used by top enterprises worldwide.
- Collaborative, growth-oriented team culture that values learning and innovation.
- Flexible remote work environment with strong work-life balance.
- Competitive compensation and benefits.

Equal Employment Opportunity Statement:

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

To review Yugabyte's Privacy Policy please visit [Yugabyte Privacy Notice](https://www.yugabyte.com/privacy-policy/#:~:text=Communicate%20with%20Customers%3A%20We%20use,up%20to%20date%20with%20what%27s).

## About YugabyteDB

## Company Overview
- **One-liner**: YugabyteDB is an AI-ready, high-performance, distributed PostgreSQL-compatible database for cloud-native, mission-critical transactional applications.
- **Entity Type**: Private (Series C)
- **Headquarters**: Sunnyvale, California, USA
- **Founded**: 2016
- **Founders**: Kannan Muthukkaruppan, Karthik Ranganathan, and Mikhail Bautin (former Facebook engineers)

## Core Business
- **Primary industry**: Database / Infrastructure Software
- **Target customers**: B2B, Enterprise, and SMB; organizations running cloud-native, transactional, and global-scale applications (Fortune 100 companies, leading retailers, auto manufacturers, fintech, and financial services firms).
- **Mission or purpose**: To provide a data platform that is infinite, everlasting, and adds value—empowering organizations to realize the full potential of a cloud-native world with a modern distributed database.

## Products & Services
- **[YugabyteDB (Open Source)]**: A fully open-source (Apache 2.0), distributed SQL RDBMS that is PostgreSQL-compatible. It offers high availability, disaster recovery, seamless scalability, and advanced vector indexing for GenAI and RAG applications. Designed for cloud-native apps, it supports Kubernetes, microservices, and multi-cloud deployments.
- **[YugabyteDB Aeon]**: A fully managed Database-as-a-Service (DBaaS) platform introduced in 2021, available on public clouds (AWS, Azure, GCP). It enhances data infrastructure flexibility and reduces operational overhead.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding — Over $280 million raised.
- **Notable Investors/Partners**: Lightspeed Venture Partners, Sapphire Ventures, Dell Technologies Capital, Alkeon Capital, Meritech Capital, 8VC, Wipro Ventures, and Wells Fargo Strategic Capital. Advisors include Scott McNealy (co-founder of Sun Microsystems).
- **Growth Signals**: Over 1 million transactions per second processed; more than 10,000 GitHub stars; deployed in 100+ countries; trusted by Fortune 100 companies; strong community of 11,000+ members; expanding globally with offices in Sunnyvale, Bangalore, Pune, Singapore, and Tokyo.

## Competitive Advantages
- **PostgreSQL Compatibility**: Offers a drop-in replacement for PostgreSQL with built-in distributed capabilities, allowing developers to use familiar tools and extensions.
- **Open Source Core**: Fully open-source (Apache 2.0) with no proprietary licensing, fostering a strong community and developer trust.
- **Cloud-Native & Multi-Model**: Combines a high-performance document store, auto-sharding, per-shard distributed consensus replication (inspired by Google Spanner), and multi-shard ACID transactions.
- **AI-Ready**: Advanced vector indexing for RAG and GenAI applications, with integrations for LangChain, LlamaIndex, and major AI platforms.

## Strategic Focus
- **AI & GenAI Integration**: Expanding capabilities for enterprise-grade, ultra-resilient RAG and GenAI applications.
- **Cloud-Native Growth**: Deepening support for Kubernetes, microservices, and multi-cloud/hybrid deployments.
- **Enterprise Adoption**: Targeting mission-critical workloads for large enterprises, with a focus on database modernization and cloud-native application development.
- **Global Expansion**: Growing presence across North America, Asia-Pacific (India, Singapore, Japan), and Europe.

## Why Work Here
- **Culture**: Built on three core values: Trust (transparency, integrity, humility), Relationships (with colleagues, customers, and community), and Outcomes (technical excellence and positive impact).
- **Work Models**: Offers flexible work arrangements including fully remote, hybrid, and in-office options depending on role and location.
- **Global Team**: Distributed engineering and sales teams providing 24/7 follow-the-sun support. Offices in Sunnyvale, Bangalore, Pune, Singapore, and Tokyo.
- **Perks**: Unlimited PTO, health insurance, company stock options, retirement plans, home office setup reimbursement, professional development reimbursement, bi-annual wellness days, and childcare benefits.
- **Engineering Culture**: Emphasis on technical excellence, ownership, and building high-performance distributed systems. Founded by engineers with a track record at Facebook (Cassandra, HBase).
- **Growth Opportunities**: Diverse career paths in engineering, product management, sales, and marketing. Fast-paced environment with a focus on innovation.

## Sources
1. [yugabyte.com](https://www.yugabyte.com/)
2. [yugabyte.com/careers](https://www.yugabyte.com/careers/)
3. [yugabyte.com/about](https://www.yugabyte.com/about/)
4. [greenhouse.io](http://job-boards.greenhouse.io/yugabyte)
5. [linkedin.com](https://www.linkedin.com/company/yugabyte)

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