---
title: 'Technical Support Engineer, Associate at DevSavant Inc.'
canonical: 'https://feeny.ai/job/technical-support-engineer-associate-devsavant-inc-latin-america-vhctwjjmmt5c'
type: 'job'
last_seen: '2026-09-06'
---

# Technical Support Engineer, Associate at DevSavant Inc.

- **Company:** DevSavant Inc.
- **Location:** Latin America
- **Employment:** full-time
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/devsavant/8b0416ec-50dc-4670-9651-d0010bc9197a

## Job description

## About DevSavant

DevSavant is an operating partner for startups and growth-stage companies, helping them turn

ambition into execution.

We support founders and leadership teams with product engineering and global staffing, from

early prototypes and MVPs to scaling high-performing teams. Our vetted talent across LATAM

and Asia embeds directly into client teams, operating as true extensions rather than external

vendors.

With over 8 years working in venture-backed ecosystems, DevSavant is trusted to accelerate

delivery, scale teams efficiently, and support companies as they reach their next milestone.

## About the Role

We are seeking a Technical Support Engineer to join our Support team. In this role, you will

act as the final support tier before escalation to Engineering or Product, helping customers

resolve complex technical issues related to APIs, backend systems, integrations, and

JavaScript-based workflows.

You will work closely with customers, Support Engineers, and Engineering teams to

troubleshoot issues, lead incident response efforts, perform root cause analysis, and

continuously improve support processes and documentation.

The ideal candidate is technically curious, customer-focused, and enjoys solving challenging

problems in a fast-paced SaaS environment.

## Key Responsibilities

- Resolve complex technical issues escalated from Level 1 Support Engineers.
- Troubleshoot APIs, integrations, JavaScript-related issues, backend systems, and application behavior.
- Validate and triage potential product bugs before escalating to Engineering.
- Provide detailed technical context, reproduction steps, and investigation findings during escalations.
- Resolve Complex Issues: Own escalated support cases from Level 1 engineers, focused on deep technical troubleshooting across APIs, JavaScript, and backend systems.
- Pre-Escalation Triage: Validate and triage potential product bugs, determining whether they can be resolved within Support or require Engineering involvement.
- On-Call & Incident Management: Participate in on-call rotations and lead technical incident response, coordinating across teams as needed.
- Customer-Focused Execution: Deliver fast, accurate, and technically deep responses to customers, helping resolve API and backend issues with minimal friction.
- Tooling Proficiency: Leverage internal tools like Grafana, databases, and logging platforms to investigate issues and support customers effectively.
- Scripting for Support: Write lightweight scripts and use debugging tools to analyze data, improve investigations, and optimize resolution times.
- Knowledge Development: Maintain and contribute to internal and external help documentation, ensuring up-to-date guides and technical resources.
- Ticket Management: Handle a ticket queue with both standard and advanced support cases. Prioritize complexity, impact, and customer urgency.
- Training Content Creation: Collaborate on building technical training material to improve onboarding and upskilling of support engineers.

Required Qualifications

- 2–4 years of experience in Technical Support within SaaS environments.
- Experience troubleshooting APIs, backend systems, and integrations.
- 1–2 years of experience with JavaScript, scripting, or debugging.
- Experience working directly with Engineering teams during escalations.
- Familiarity with incident response processes and Root Cause Analysis (RCA).
- Strong English communication skills, both written and verbal.
- Strong troubleshooting, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and manage multiple priorities.

## Nice to Have

- Experience with GIS tools such as QGIS or ArcGIS.
- Experience with WalkMe, Skilljar, or similar training platforms.
- Experience with monitoring tools such as Grafana.
- Exposure to SaaS infrastructure and cloud environments.

## About DevSavant Inc.

## Company Overview
- **One-liner**: DevSavant is a nearshore talent and product engineering partner that connects top LATAM and Asian professionals with US-based B2B tech and AI companies, helping startups turn ideas into revenue-driving software.
- **Entity Type**: Private (privately held; backed by relationships with Savant Growth and Kennet Partners)
- **Headquarters**: San Mateo, California, United States (with additional offices in Medellín, Colombia)
- **Founded**: 2020 (some sources mention 2021 as the formal launch year)
- **Founders**: Daniel Peña (CEO), Javier Rojas, Erik Filipek

## Core Business
- **Primary industry**: Software Development / IT Services and IT Consulting
- **Target customers**: US-based B2B tech and AI companies at any stage (early-stage startups to Series B and companies exceeding $300M ARR), as well as VC, PE, and growth equity portfolio firms.
- **Mission**: "Turn ambition into execution, and help every company move confidently toward its next milestone." [devsavant.com/about-devsavant](https://devsavant.com/about-devsavant/)

## Products & Services
- **Global Staffing (Staff Augmentation)**: Provides fully vetted Mid-Level and Senior Engineers, QA, AI, Data, Project Managers, and support professionals from LATAM and Asia who embed seamlessly into client teams.
- **Product Engineering**: Consulting-led discovery combined with AI-first engineering to deliver rapid prototypes, MVPs, and scalable products—from concept to production.
- **AI Integration**: Custom AI solutions including automation, copilots, custom models, LLM integrations, and workflow enhancements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: ~76–93 employees (LinkedIn reports 76 with 11.9% YoY growth; Built In SF reports 93). Revenue not disclosed.
- **Notable Investors/Partners**: Works closely with Savant Growth and Kennet Partners, as well as a network of VC, PE, and growth equity firms.
- **Growth Signals**: Expanded to serve Series A clients in 2022; operates across 15 countries (primarily Colombia, Argentina, Brazil, Mexico); headcount grew ~12% year-over-year; active job postings (10 open positions as of mid-2025).

## Competitive Advantages
- Access to high-quality, pre-vetted talent from LATAM and Asia at significantly lower costs than US-based alternatives.
- Proprietary "Wow Profiles" vetting method that identifies growth-minded professionals suited for fast-moving tech environments.
- Deep domain expertise in B2B SaaS and AI markets, built over 7+ years inside the VC/investment ecosystem.
- Rapid deployment: first candidates presented within 2 weeks; full integration into client workflows, standups, and tooling.
- Flexible engagement: scale teams up or down with transparent costs and no long-term lock-ins.

## Strategic Focus
- Strengthening its AI-first engineering capability to accelerate product delivery and reduce risk for clients.
- Expanding its nearshore talent pipeline across LATAM and Asia, particularly for high-demand roles (Data Science, Python, Web SDE, etc.).
- Deepening partnerships with venture capital and private equity firms to become the default talent partner for their portfolio companies.

## Why Work Here
- **Work model**: Hybrid/on-site presence in San Mateo and Medellín; other roles are remote within LATAM. Built In SF notes "Employees work from physical offices" but typical time on-site is listed as "None", suggesting flexibility. [builtinsf.com/company/devsavant](https://www.builtinsf.com/company/devsavant)
- **Culture**: Described as innovative, agile, evolving, and valuing harmony and respect. Engineers embed directly into client teams, gaining exposure to cutting-edge B2B SaaS and AI products.
- **Growth opportunities**: Access to US tech company clients, exposure to venture-backed ecosystems, and roles across engineering, AI, product, and customer success.
- **Perks**: Not explicitly listed, but competitive compensation for LATAM talent, clear career progression paths, and the chance to work on high-impact projects from early-stage MVPs to enterprise-scale platforms.

## Sources
1. [devsavant.com](https://devsavant.com/)
2. [devsavant.com/about-devsavant](https://devsavant.com/about-devsavant/)
3. [linkedin.com/company/devsavant](https://www.linkedin.com/company/devsavant)
4. [builtinsf.com/company/devsavant](https://www.builtinsf.com/company/devsavant)
5. [jobs.ashbyhq.com/devsavant](https://jobs.ashbyhq.com/devsavant)

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