---
title: 'Technical Support Engineer at BeyondTrust'
canonical: 'https://feeny.ai/job/technical-support-engineer-beyondtrust-canada-xyxn9gspwbwr'
type: 'job'
last_seen: '2026-10-16'
---

# Technical Support Engineer at BeyondTrust

- **Company:** BeyondTrust
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/beyondtrust/jobs/8220194

## Job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

## What You’ll Do

- Manage customer communication and expectations.
- Provide phone, email, and chat support to assigned accounts.
- Provide troubleshooting and debugging of customer problems.
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
- Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
- Escalate critical issues and roadblocks to the Technical Support Manager.
- Be a part of the on-call rotation for the assigned product team.

## What You’ll Bring

- Bachelor’s degree or equivalent experience in a related technical field
- 5+ years of enterprise software customer support and/or IT-related support
- Strong dedication to customer service and teamwork
- Proven confidence to drive technical investigations independently in remote environments
- Excellent verbal and written communication skills (individual and group settings)
- Ability to understand, analyze, and resolve customer technical needs
- Experience collaborating across Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales

Required Technical Experience

Advanced (3+ years)

- Windows Server OS
- Account Administration: Windows & Active Directory
- Active Directory / LDAP & Group Policy (GPO) Administration
- Networking (DNS, port testing, packet captures, TLS, secure communications)
- RDP Connections

Intermediate (3+ years)

- UNIX/Linux OS Administration
- Azure / Entra ID
- AWS IAM (roles, policies, trust relationships)
- Command-Line Interfaces (CMD, PowerShell, UNIX/Linux)
- SSH connection troubleshooting

## Nice To Have

- Kubernetes (service accounts, workload identity federation, secrets management)
- Just in Time Privileged Access
- Experience working with AI Chatbots such as Claude AI / Chat GPT etc…
- Experience working with Webhooks
- Terraform
- REST API usage & scripting (e.g., Bash, PowerShell, Python)
- Jenkins and/or CI/CD technologies
- Secure machine-to-machine communications (TLS/HTTPS/LDAPS)
- Additional cloud technologies (AWS, Google Cloud)
- Virtualization platforms
- Monitoring tools (e.g., DataDog)
- Databases (SQL preferred)
- Scripting skills (PowerShell, Bash, Ruby, Python)
- Security software expertise
- Versioned key-value stores & metadata tagging
- Compliance frameworks (SOC 2, ISO 27001, HIPAA)
- AWS STS (Security Token Service)
- Identity federation & OIDC flows

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

## About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at [www.beyondtrust.com](http://www.beyondtrust.com/).

## #LI-DF1

## About BeyondTrust

## Company Overview
- **One-liner**: BeyondTrust provides a unified identity and access security platform that protects identities, remediates threats, and delivers dynamic access across human, non-human, and AI identities.
- **Entity Type**: Private (backed by private equity; no public ticker)
- **Headquarters**: Not publicly available in provided sources (global company with offices in the US, Canada, UK, Germany, Netherlands, Switzerland, India, Indonesia, Philippines, Australia, and more)
- **Founded**: Not publicly available (roots trace to earlier companies; current entity formed through mergers and acquisitions)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Cybersecurity – Identity and Access Security (Privileged Access Management, Identity Threat Detection and Response, Secrets Management, Cloud Infrastructure Entitlement Management, Secure Remote Access)
- **Target customers**: B2B, primarily large enterprises (75% of the Fortune 100 are customers), also government, mid-market, and SMBs
- **Mission**: "Fight every day to secure identities, intelligently remediate threats, and deliver dynamic access to empower and protect organizations around the world." Vision: "A world where all identities and access are protected from cyber threats."

## Products & Services
- **BeyondTrust Pathfinder Platform**: Unified platform that integrates PAM, ITDR, Secrets Management, CIEM, and Secure Remote Access. Enforces least privilege, zero standing privilege, just-in-time access, and discovers hidden privilege paths.
- **Endpoint Privilege Management**: Removes local admin rights and enforces least privilege on endpoints.
- **Password Safe**: Enterprise password and secrets vault with rotation and just-in-time access.
- **Secure Remote Access**: Zero-trust remote support and vendor access (including Remote Support), with session management and credential vaulting.
- **Identity Security Insights**: Analytics and reporting on identity risk.
- **AI Analysis & AI Chat**: AI-powered threat detection and conversational interface for incident response.
- **Entitle**: Cloud infrastructure entitlement management (CIEM) for multi-cloud environments.
- **MCP Integration**: Integration with Model Context Protocol for controlling AI agent privileges.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Not disclosed; recognized as a Leader in the Gartner Magic Quadrant for PAM (7 years in a row), Forrester Wave Leader for PIM, KuppingerCole Leader for ITDR, and GigaOm Leader for CIEM.
- **Notable Investors/Partners**: Private equity owned (Francisco Partners and others per general knowledge, not explicitly in provided sources). Key partners include ServiceNow (integration with service desk workflows).
- **Growth Signals**: 75% of the Fortune 100 are customers; continuously hiring across 45+ open positions globally; named Inc. Best Workplaces 2023, Nova Scotia's Top Employer 2022, Best Workplaces in Tech UK 2022.

## Competitive Advantages
- **Unified Pathfinder Platform**: Single platform covering all identity security use cases (human, non-human, AI) rather than disconnected tools.
- **True Privilege™ Technology**: Maps actual identity attack paths (lateral movement, shadow access, inherited entitlements) to uncover hidden Paths to Privilege.
- **Analyst Validation**: Consistently ranked as a Leader by Gartner, Forrester, KuppingerCole, and GigaOm.
- **AI Governance**: First-to-market governance for AI agent identities across multiple cloud and SaaS environments (AWS, Azure, Google, OpenAI, Salesforce, ServiceNow).
- **Zero Standing Privilege**: Automates just-in-time access and auto-revokes privileges to reduce attack surface.

## Strategic Focus
- **Convergence of Identity Security**: Moving beyond siloed PAM to a connected, privilege-centric identity security strategy.
- **AI Identity Governance**: Enforcing privilege controls on rapidly growing AI agents and non-human identities.
- **Cloud and OT Expansion**: Protecting identities across cloud, SaaS, and operational technology environments.
- **Integrating with Service Management**: Streamlining workflows through integrations with ServiceNow and other IT service management tools.
- **Customer Experience**: Maintaining industry-leading customer satisfaction scores through exceptional support and customer success.

## Why Work Here
- **Remote-First Culture**: Most roles are fully remote with flexible work arrangements; offices exist in multiple countries.
- **Award-Winning Workplace**: Recognized by Inc., Nova Scotia's Top Employer, and Best Workplaces in Tech UK.
- **Core Values**: Teamwork, Integrity, Humility, Passion, Accountability, Results. Emphasis on continuous learning and growth, with training resources and career development programs.
- **Diversity & Inclusion**: BeyondTrust Resource Groups (BTRGs) for affinity groups, community building, and educational events.
- **Transparency**: Monthly all-hands town halls where executives share business priorities and success metrics.
- **Community Impact**: BeyondGiving program supports employee-led sponsorships and global fundraising.
- **Benefits**: Competitive benefits package (details not fully disclosed but includes development tools).
- **Recruitment Authenticity**: The company warns about recruitment fraud, indicating a high focus on candidate safety.

## Sources
1. [beyondtrust.com - Company Overview](https://www.beyondtrust.com/company/overview)
2. [beyondtrust.com - Employee Life](https://www.beyondtrust.com/company/overview/employee-life)
3. [beyondtrust.com - Careers](https://www.beyondtrust.com/company/overview/careers)
4. [beyondtrust.com - Homepage](https://www.beyondtrust.com/)
5. [greenhouse.io - Current Openings](http://job-boards.greenhouse.io/beyondtrust)

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