---
title: 'Technical Support Engineer at Bottomline'
canonical: 'https://feeny.ai/job/technical-support-engineer-bottomline-theale-aa7w5nh5dn8r'
type: 'job'
last_seen: '2026-10-18'
---

# Technical Support Engineer at Bottomline

- **Company:** Bottomline
- **Location:** Theale, United Kingdom
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/bottomlinetechnologies/jobs/8810726002

## Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role:

We are looking for a customer-focused Technical Support Engineer to support Bottomline’s Financial Messaging platforms and services. Sitting between our front-line Support and Operations teams, you will take ownership of technical customer issues that require deeper investigation, broader system access or small operational changes. You will help resolve issues quickly, reduce pressure on specialist Operations and Engineering teams, and improve the overall customer experience.

This is a varied role combining technical troubleshooting, customer communication, monitoring, problem management and continuous improvement. You will also have opportunities to use automation, scripting and emerging technologies to improve existing support processes. You do not need to arrive with extensive payments knowledge. We are particularly interested in people with strong technical foundations, curiosity and the ability to learn quickly in a changing environment.

How you’ll contribute:

- Own and resolve technical support cases relating to Bottomline’s Financial Messaging platforms and services.
- Investigate complex application, platform and infrastructure issues, progressing cases through to resolution.
- Work within agreed service levels, helping to reduce resolution times and improve the customer experience.
- Communicate clearly and professionally with customers, keeping them informed throughout the investigation and resolution process.
- Monitor systems and services proactively, identifying and resolving potential issues before they affect customers.
- Complete small-scale, low-risk operational changes, including configuration updates and certificate-related activities.
- Work closely with Service Desk, Support, Operations, Product, Engineering, DevOps and SRE teams.
- Participate in problem management, root cause analysis and follow-up activity.
- Create and maintain technical documentation, troubleshooting guides and internal knowledge articles.
- Identify repetitive tasks and opportunities to improve or automate existing support processes.
- Use scripting, automation tools or AI-enabled solutions where appropriate to improve efficiency and service quality.
- Follow established access, security, change-management and operational-control processes.

What will make you successful:

- Experience in a technical support, application support, service operations or IT operations environment.
- Strong technical aptitude and a structured approach to troubleshooting and problem solving.
- Working knowledge of Linux or Unix and Windows environments.
- Experience using SQL to investigate data or application issues.
- Familiarity with monitoring and diagnostic tools.
- Experience working with ticket-management platforms such as Salesforce Service Cloud and Jira.
- Strong customer-service skills, with the ability to explain technical information clearly to different audiences.
- The ability to take ownership of issues and drive them through to resolution.
- A collaborative approach and confidence working across multiple technical teams.
- Curiosity, adaptability and the ability to learn new applications, technologies and business processes quickly.
- A degree in Computer Science or a related field, or equivalent relevant professional experience.

It would be great if you also have, but not essential:

- Familiarity with SWIFT messaging, financial messaging platforms or payment technologies.
- Practical experience using automation tools, AI agents or other AI-enabled technologies within a support or operational environment.
- Exposure to scripting languages such as Python or PowerShell.
- Understanding of DevOps or Site Reliability Engineering practices.
- Experience with observability tools such as ELK or Grafana.
- Knowledge of certificates, secure communications or certificate lifecycle activities.
- Experience working within ITIL-aligned service-management processes.
- ITIL Foundation or a related service-management certification.
- Experience supporting SaaS, fintech or other regulated technology services.

What Success Looks Like:

In this role, you will help customers receive faster, clearer and more consistent technical support. You will resolve issues at the appropriate level, reduce unnecessary escalation to specialist teams and identify opportunities to make our processes more efficient. Over time, you will build deeper knowledge of Bottomline’s Financial Messaging environment and take ownership of a broader range of technical and operational activities. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

## About Bottomline

## Company Overview
- **One-liner**: Bottomline helps businesses and financial institutions transform the way they pay and get paid with secure, connected payment, cash management, and fraud detection solutions.
- **Entity Type**: Private (acquired by Thoma Bravo in 2022)
- **Headquarters**: Portsmouth, New Hampshire, USA
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Business Payments, Financial Technology (FinTech), Cash Management, Payments Fraud & Compliance
- Target customers: B2B – Financial institutions (banks, credit unions), mid-market to enterprise businesses (including Fortune 100 companies), and other organizations globally.
- Mission or purpose statement: To transform the way businesses pay and get paid, driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line.

## Products & Services
- **Payments Hub**: A centralized platform to send payments to any bank worldwide, in any currency, ensuring governance and control.
- **AP Automation**: Automates accounts payable processes from invoice to payment, enabling fast, revenue-generating Premium ACH and virtual card payments.
- **Global Cash Management Hub**: Centralizes cash visibility, liquidity, FX, financing, and risk management for finance teams.
- **Payments Fraud Defense**: A SaaS solution that detects and stops payment fraud and evolving threats in real-time.
- **Enterprise Case Management**: Provides a single system of record for a holistic view of business risk to respond to threats faster.
- **Digital Banking Platform**: A combined platform for payments, cash management, treasury management, and B2B payments network for financial institutions.
- **Paymode Network**: A market-leading B2B payments network trusted by over 600,000 verified businesses for secure digital payments.
- **Payments Processing**: Securely processes, reconciles, and manages data in financial transactions within and between banks.
- **Sanctions Screening**: Real-time financial message sanctions screening for global compliance.
- **Message Transformation & Enrichment**: An intelligent data transformation and workflow engine for meeting message standard compliance obligations.
- **Payouts Automation**: Secure management of funds disbursements to suppliers, customers, and partners.
- **Receivables Automation**: Streamlines the process of receiving funds into a business, supporting multiple payment methods.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held by Thoma Bravo). Thoma Bravo has more than $183 billion in assets under management.
- **Key Metric (Total Funding)**: Not applicable (mature company, acquired).
- **Notable Investors/Partners**: Thoma Bravo (owner), Swift (Top 3 Swift Services Provider).
- **Growth Signals**: Moves more than $16 trillion in payments annually; serves nearly one million financial institutions and businesses in 92 countries; trusted by Fortune 100 companies; processes 50%+ of UK Direct Debit/Credit transactions; published 2025 ESG Report.

## Competitive Advantages
- **Proprietary Network Effect**: Operates Paymode, a massive B2B payments network with over 600,000 verified businesses, creating a strong barrier to entry.
- **End-to-End Platform**: Provides a unique, integrated suite spanning payments, cash management, treasury, and fraud compliance, reducing complexity for customers.
- **Global Scale & Reliability**: Processes over $16 trillion in payments annually, with 35+ years of experience and deep integrations with global banking infrastructure.
- **Strong Financial Backing**: Backed by Thoma Bravo, a leading software private equity firm, providing resources for long-term growth and stability.
- **Trusted by the Enterprise**: Serves Fortune 100 companies and has a top-3 position as a Swift services provider.

## Strategic Focus
- **Product Modernization**: Continuing to enhance its SaaS platform for payments, cash management, and fraud defense.
- **Fraud & Compliance Leadership**: Investing heavily in real-time fraud detection and compliance solutions to combat evolving threats.
- **Network Expansion**: Growing the Paymode B2B payments network to increase utility and value for all participants.
- **Digital Banking**: Deepening its digital banking platform to strengthen its role as the primary technology partner for financial institutions.
- **ESG**: Committed to sustainable operations and reporting, as evidenced by the release of its 2025 ESG Report.

## Why Work Here
- **Mission-Driven Work**: Employees contribute to modernizing a critical, high-volume global financial infrastructure.
- **Culture & Guiding Principles**: The company has a clearly articulated culture based on four principles: "Delight Customers," "Excellent Execution," "Create and Grow Sustained Business Value," and "Work With and for Each Other."
- **Employee Wellbeing** ("One Bottomline"): Prioritizes flexibility and a supportive community, with empathetic leadership that supports employees through life milestones. Employee wellbeing takes precedence above all.
- **Growth & Development**: Offers opportunities to learn and work with industry leaders across Engineering, Data, Product, Marketing, Finance, Sales, and more. They look for talent at all phases of their career.
- **Global Team**: Describes itself as "One Global Team," working with passionate and motivated people to solve complex challenges.
- **Work Environment**: A nurturing community that encourages open communication and leadership from any level, regardless of title or seniority.
- **Diversity & Inclusion**: Is an Equal Opportunity and Affirmative Action Employer and participates in the E-Verify program.
- **Perks**: While specific perks are not listed on the careers page, the company highlights employee wellbeing, flexibility, and a strong, supportive culture.

## Sources
1. [bottomline.com - About Us](https://www.bottomline.com/about)
2. [bottomline.com - Careers](https://www.bottomline.com/about/careers)
3. [LinkedIn - Bottomline](https://www.linkedin.com/company/bottomline-payments)
4. [bottomline.com - Explore Open Roles](https://www.bottomline.com/about/careers/jobs)
5. [bottomline.com - US Homepage](https://www.bottomline.com/us)

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