---
title: 'Technical Support Engineer at C1'
canonical: 'https://feeny.ai/job/technical-support-engineer-c1-remote-062gzft63eek'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Support Engineer at C1

- **Company:** C1
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/c1/7f5c0b07-2447-4291-b094-ec08edb3df91

## Job description

C1 is the control plane for the agentic enterprise, empowering companies to adopt AI fearlessly. Our platform secures human and non-human identities, automates access, and accelerates AI adoption. With C1, the fastest path to AI adoption at scale is the governed path—giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Instacart, and Brex trust C1 to power their agentic transformation.

We are PUMPED to expand the technical support team! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

What we are looking for:

- 3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
- Open to working the East Coast hours
- Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
- Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
- Comfort working with on-prem infrastructure/hybrid cloud deployments
- Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

Bonus if you have:

- Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
- Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
- Scripting or light development experience (e.g., Python, Bash, Go, etc.)

Key Responsibilities:

- Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
- Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
- Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
- Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
- Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
- Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
- Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
- Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

## About C1

## Company Overview
- **One-liner**: C1 provides a unified identity and access governance platform designed to secure and manage access for humans, workloads, and AI agents in the modern enterprise.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Identity and Access Management (IAM), Cybersecurity, AI Infrastructure
- **Target customers**: B2B, Enterprise, and Mid-Market organizations undergoing AI transformation
- **Mission or purpose statement**: To empower organizations to adopt AI securely and at speed by delivering the right access and context to every human, workload, and agent.

## Products & Services
- **C1 Platform**: A unified identity and access governance platform that manages access for humans, services, and AI agents. It provides a universal identity graph, real-time activity monitoring, policy-as-code guardrails, and just-in-time access. The platform is designed to be "headless" and exposes all capabilities via API, MCP, CLI, and Terraform, allowing it to be integrated into any tech stack.
- **AI Access Management**: A specific module for governing access for AI agents and tools across data, cloud apps, and infrastructure. It includes self-service MCP access, identity-aware gateways, and support for custom and on-prem MCPs.
- **Intelligent Access Reviews**: AI-driven, risk-based access reviews to automate and streamline compliance.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of $111M (as of Series B in November 2025)
- **Notable Investors/Partners**: Greycroft (lead, Series B), Accel, Felicis, CrowdStrike, Fuel Capital, Fathom Capital, Active Capital.
- **Growth Signals**: Raised a $79M Series B in November 2025, signaling strong investor confidence and a focus on scaling the platform for the "agentic era." The company is actively hiring across engineering, sales, and operations roles.

## Competitive Advantages
- **First-Mover in AI Identity**: C1 is specifically built for the "agentic era," managing access for AI agents and tools alongside human users, which is a nascent but rapidly growing market.
- **Headless & API-First Architecture**: Unlike traditional IAM tools, C1 is built as a "headless identity infrastructure," exposing all capabilities via API, MCP, CLI, and Terraform. This makes it highly flexible and embeddable for engineering teams.
- **AI-Native Platform**: The platform itself uses AI to drive governance workflows, access reviews, and policy creation, making it faster and more scalable than legacy IAM solutions.
- **Strong Investor Backing**: Backed by top-tier VCs (Accel, Greycroft, Felicis) and a strategic investor in CrowdStrike, providing both capital and credibility.

## Strategic Focus
- **Agentic Identity**: C1 is doubling down on the "agentic era," building the infrastructure to govern access for non-human identities (AI agents, services, API keys) which is a key growth area.
- **Platform Expansion**: Moving beyond traditional IAM to become the "access and context delivery layer" for the entire enterprise, integrating deeply with AI tools and workflows.
- **Go-to-Market**: Scaling sales and channel partnerships (hiring Channel Account Managers) to capture enterprise customers undergoing AI transformation.

## Why Work Here
- **High-Growth Environment**: As a well-funded Series B startup ($111M total), C1 offers the opportunity to work on cutting-edge problems at the intersection of AI and security.
- **Mission-Driven Work**: Employees contribute to building the infrastructure for the "agentic era," a highly relevant and impactful space.
- **Culture & Values**: The company emphasizes empathy, authenticity, and collaboration. It has been recognized by Newsweek as one of "America's Greatest Workplaces 2024" and received a Platinum Bell Seal for workplace mental health.
- **Benefits**: Comprehensive benefits include health coverage, a 401(k) plan with a 35% match up to 10%, 17 days PTO in the first year, paid parental leave, fertility coverage, and flexible work hours.
- **Work Model**: Offers virtual office opportunities and flexible work hours.
- **Engineering Culture**: The platform is built for engineers, with a strong emphasis on API-first, headless architecture, and infrastructure-as-code (Terraform, CLI). This suggests a deep technical culture.

## Sources
1. [c1.ai](https://www.c1.ai)
2. [c1.ai/platform-overview](https://www.c1.ai/platform-overview)
3. [linkedin.com](https://www.linkedin.com/company/c1-ai)
4. [onec1.com/careers](https://www.onec1.com/careers)
5. [careers-c1.icims.com](https://careers-c1.icims.com/)

## Other roles at C1

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- [Senior Product Manager - Core IGA](https://feeny.ai/job/senior-product-manager-core-iga-c1-san-francisco-2k8tqvqrjmby) — San Francisco, CA
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-c1-san-francisco-pn3xev003x6v) — San Francisco, CA
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- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-c1-san-francisco-qj9tg5v6xba3) — San Francisco, CA