--- title: 'Technical Support Engineer at Clipboard' canonical: 'https://feeny.ai/job/technical-support-engineer-clipboard-non-u-s-htxjnbsep3v8' type: 'job' last_seen: '2026-09-09' --- # Technical Support Engineer at Clipboard - **Company:** Clipboard - **Location:** Non-U.S. - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/clipboard/d77b2224-307f-48b1-a0ea-ab67153993c0 ## Job description ## ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ## OVERVIEW πŸ“ Remote Global - Non U.S. Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review. This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them. ## WHAT YOU'LL DO - Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers - Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering. - Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication - Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off - Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring - Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention - Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements - Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction ## WHO WE'RE LOOKING FOR - Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem. - Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework. - End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs. - Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high. - Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip. - Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence. - Fluent, professional-level English communication, both written and verbal. ## NICE TO HAVE - Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar) - Familiarity with SQL and reading application logs - Background in technical support, SRE, incident response, or a related engineering-adjacent function - Exposure to AI-assisted coding/agent tooling - Experience in Ops, Support, or CX environments at scale ## HIRING PROCESS - Application Review - Skills Assessment via Case Study - Case Interview with Tech Support Team Lead - Interview with Head of Worker Experience Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6. ## About Clipboard ## Company Overview - **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts. - **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator) - **Headquarters**: San Francisco, California, United States - **Founded**: 2016 - **Founders**: Wei Deng (Founder and Co-CEO) ## Core Business - **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms - **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists) - **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care. ## Products & Services - **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting. - **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare. ## Market Standing - **Valuation**: $1.3 Billion (latest reported valuation) - **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million. - **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator. - **Growth Signals**: - Over 9 million shifts covered across healthcare industries. - Serves over 6,500 workplaces and 1 million workers across the U.S. - 6,500 communities served. - 125,000 workers have earned over $1,000 on the platform. - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before. - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care. - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings. ## Competitive Advantages - **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S. - **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities. - **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth. - **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities. - **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy. ## Strategic Focus - **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare. - **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling). - **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S. - **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings). ## Why Work Here - **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles." - **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle. - **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care. - **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability. - **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization. ## Sources 1. [clipboardworks.com](https://www.clipboardworks.com/careers) 2. [clipboardworks.com](https://www.clipboardworks.com/about) 3. [clipboardworks.com](https://www.clipboardworks.com/) 4. [linkedin.com](https://www.linkedin.com/company/clipboard) ## Other roles at Clipboard - [Customer Support Team Lead](https://feeny.ai/job/customer-support-team-lead-clipboard-non-u-s-68bx69kyprzj) β€” Non-U.S. - [Litigation Counsel](https://feeny.ai/job/litigation-counsel-clipboard-united-states-dtc7hzhxab0f) β€” United States - [Billing Representative](https://feeny.ai/job/billing-representative-clipboard-philippines-44ynd2drh06z) β€” Philippines - [Sales Commission Analyst](https://feeny.ai/job/sales-commission-analyst-clipboard-canada-sjvngmpwvnb9) β€” Canada - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-clipboard-north-53165masfc8t) β€” North, United States - [AI Tooling Program Manager](https://feeny.ai/job/ai-tooling-program-manager-clipboard-non-u-s-t5t4xp02hnfx) β€” Non-U.S. - [Revenue Strategy & Growth Associate](https://feeny.ai/job/revenue-strategy-growth-associate-clipboard-united-states-8r8cejkfw4gh) β€” United States - [Senior Associate, Revenue Strategy & Growth](https://feeny.ai/job/senior-associate-revenue-strategy-growth-clipboard-united-states-snhmcdkpeqbp) β€” United States - [Onboarding Expert](https://feeny.ai/job/onboarding-expert-clipboard-central-south-pkaear35hneq) β€” Central & South, United States - [Onboarding Expert](https://feeny.ai/job/onboarding-expert-clipboard-canada-united-kingdom-europe-skz5s29a2cmw) β€” Canada / United Kingdom / Europe