---
title: 'Technical Support Engineer at Coram AI'
canonical: 'https://feeny.ai/job/technical-support-engineer-coram-ai-sunnyvale-c1hed3hgk8en'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Support Engineer at Coram AI

- **Company:** Coram AI
- **Location:** Sunnyvale, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/coram-ai/2a05bec4-9f8b-478e-953e-37fa4cdd47dd

## Job description

At Coram AI, we’re reimagining video security for the modern world. Our cloud-native platform uses computer vision and AI to help businesses stay safe, make smarter decisions, and move faster; from real-time alerts to seamless clip sharing and multi-site visibility.

You’ll be joining an ambitious, fast-moving team that values clarity, craftsmanship, and impact. Every person here has a voice, ships meaningful work, and helps shape how AI can make the world safer and more connected.

The role: As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You'll contribute to our support automation system. You'll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.

Responsibilities:

- Troubleshoot customer issues across networking, devices, and backend services
- Support customer setup, onboarding, and configuration to ensure systems are working correctly.
- Diagnose and resolve networking and system connectivity issues, primarily related to devices and Linux-based systems.
- Manage multiple customer issues at once, maintaining strong organization and follow-through.
- Collaborate with internal teams to share insights and improve support processes.
- Contribute to our support automation AI system to improve support efficiency.

Qualifications:

- Bachelor’s degree in Computer Science, Networking, Cybersecurity, IT, or related field
- Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
- Strong networking fundamentals with a clear understanding of packet flow (L1–L3) and common failure points
- Linux experience with comfort using the command line, logs, and system/network diagnostics
- Clear, structured communication with the ability to explain technical concepts to both technical and non-technical audiences
- Basic scripting experience (Bash, Python) for automation
- Familiarity with APIs and reading API documentation is a plus
- Customer-facing technical experience (Support, Solutions, Field Engineering) is a plus
- Exposure to security systems, cameras, NVRs, or hardware-integrated software is a plus
- Background in cybersecurity or network security concepts is a plus
- Resilient in challenging and fast-paced environments
- Exceptional written and verbal communication skills in English, with the ability to influence at all levels
- Ability to work in an onsite environment

What we offer:

- Competitive compensation package
- 100% Employer-paid medical, dental, vision, and base life insurance
- Paid time off and 10 paid holidays
- 401(k) (Traditional and Roth options)
- Equity in a rapidly growing company
- Regular team socials, dinners, and off-sites
- The latest Apple products and unlimited tech stack (Claude Cowork, Perplexity Computer, Nooks, Clay, Instantly, etc.)

We're on a mission to transform a $50B+ legacy industry by bringing the power of cutting-edge multimodal LLMs and computer vision to real-world security and operations. From firearm detection to intelligent access control, our AI-native platform turns every camera and sensor into a smart system that enhances safety, efficiency, and awareness.

Founded by Ashesh Jain (ex-Lyft Level 5, PhD Cornell) and Peter Ondruska (ex-Lyft, PhD Oxford), Coram AI is backed by Ansa Capital, Battery Ventures, Mosaic, 8VC and Up Partners, have raised over $65M, and were named to the CB Insights AI 100 as one of the most promising AI companies in the world. If you're excited to work on mission-critical AI that makes an impact in the real world, we’d love to meet you.

## About Coram AI

## Company Overview
- **One-liner**: Coram AI provides an AI-native physical security platform that unifies video security, access control, guest management, and emergency response into a single system.
- **Entity Type**: Private (Series B)
- **Headquarters**: Sunnyvale, California, USA
- **Founded**: 2022
- **Founders**: Ashesh Jain (CEO, former head of autonomy for Lyft’s self-driving division) and Peter Ondruska (former head of AI research at Lyft and Toyota’s Woven division)

## Core Business
- **Primary Industry**: Physical Security / AI Security Software
- **Target Customers**: B2B — serves school districts, healthcare organizations, manufacturers, government agencies, places of worship, hospitality groups, retailers, and Fortune 500 enterprises.
- **Mission/Purpose**: Bring modern AI to physical security to help organizations identify risks earlier, investigate faster, and respond before incidents escalate — without requiring costly rip-and-replace of existing camera infrastructure.

## Products & Services
- **AI-Native Physical Security Platform**: A cloud-based, unified platform that integrates video security, access control, guest management, and emergency management. Works with any existing IP camera — no rip-and-replace required.
- **Video Security**: AI-powered video monitoring with real-time alerts for weapons, falls, and PPE violations, plus natural language video search and "Deep Investigation" agents that autonomously generate reports across cameras and data.
- **Access Control**: Integrates with 99% of existing access control infrastructure; enables tailgating detection, forced door alerts, and remote door control from anywhere.
- **Guest Management**: Streamlined visitor check-in with ID-based background checks, pre-approved visitor lists, and real-time visitor movement tracking linked to video events.
- **Emergency Management**: Built-in panic buttons, mobile triggers, and alert workflows; integrates with emergency services for coordinated response; compliant with Alyssa’s Law requirements.

## Market Standing
- **Latest Funding**: $35 million Series B (announced June 2026), co-led by **Ansa Capital** and **Battery Ventures**, with participation from UP.Partners, 8VC, and Mosaic Ventures.
- **Total Funding**: $66 million (Series A of $13.8 million in 2025, plus Series B).
- **Revenue Growth**: 4x revenue jump and tripling of customer base since the Series A round.
- **Customer Base**: Over 1,500 sites across the U.S. and Canada, including Fortune 500 companies, 1-800-GOT-JUNK?, Hershey’s Ice Cream, World YMCA, Lakepointe Church, large school districts, healthcare providers, manufacturers, and municipalities.
- **Team Size**: ~100 employees (as of mid-2026), with +128.8% YoY headcount growth.

## Competitive Advantages
- **AI-First Architecture**: Founded by AI researchers from Lyft’s and Zoox’s autonomous driving divisions — Coram applies the same computer vision and AI that helps cars understand the physical world to physical security.
- **No Rip-and-Replace**: Works with 99% of existing IP cameras and access control infrastructure, dramatically lowering deployment cost and friction.
- **Unified Platform**: Consolidates video, access, visitors, and emergency response into one system — eliminating the need to stitch together separate tools.
- **Deep Investigation Agents**: Autonomous AI agents that analyze video, access events, and visitor activity across cameras and time — reducing investigation times from hours/weeks to minutes.
- **Strong Traction with Complex Verticals**: Proven in security-sensitive environments like schools, hospitals, manufacturing, churches, and government.

## Strategic Focus
- **Sales Expansion**: Aggressively growing sales capacity to meet demand that is outpacing the team.
- **AI Product Development**: Continued investment in AI research, including the new "Deep Investigation" autonomous agents.
- **Customer Success**: Scaling the customer success organization to support rapid customer base growth.

## Why Work Here
- **Cutting-Edge AI Work**: Engineering roles involve applying state-of-the-art computer vision, NLP, and autonomous agent technology to real-world physical security problems.
- **High Growth Stage**: Series B, 4x revenue growth, 128% headcount growth YoY — employees join early in a hypergrowth trajectory.
- **Open Positions (20 active)**: Roles across engineering (Infrastructure, AI, C++), product management, sales, marketing, growth, and strategic finance.
- **Founding Team Pedigree**: Co-founders from Lyft’s autonomous driving division (acquired by Toyota/Woven) and Zoox — strong technical leadership and autonomy/AI expertise.
- **Culture**: Described as an "AI-native" culture — the company is built by engineers and researchers who value automation, efficiency, and modern technology.
- **Hybrid/Remote**: Based in Sunnyvale, CA; roles may offer hybrid or remote flexibility depending on position.
- **Key Perks**: Opportunity to shape the physical security industry with AI, work on mission-critical safety technology used by schools and hospitals, and contribute to a platform that helps prevent incidents rather than just documenting them.

## Sources
1. [coram.ai](https://www.coram.ai/)
2. [ashbyhq.com](https://jobs.ashbyhq.com/coram-ai)
3. [cbinsights.com](https://www.cbinsights.com/company/coram-ai)
4. [linkedin.com](https://uk.linkedin.com/company/coram-ai)
5. [morningstar.com](https://www.morningstar.com/news/business-wire/20260610812247/coram-ai-raises-35-million-series-b-to-accelerate-the-future-of-ai-native-physical-security)

## Other roles at Coram AI

- [Sales Manager](https://feeny.ai/job/sales-manager-coram-ai-lehi-p0rr5qva32jv) — Lehi, UT
- [Hardware Engineering Manager](https://feeny.ai/job/hardware-engineering-manager-coram-ai-sunnyvale-604ckay4cj6z) — Sunnyvale, CA
- [Finance Manager](https://feeny.ai/job/finance-manager-coram-ai-sunnyvale-prc76jkdkfdx) — Sunnyvale, CA
- [Associate Account Executive (Entry-Level Tech Sales)](https://feeny.ai/job/associate-account-executive-entry-level-tech-sales-coram-ai-scottsdale-zg2mc93byvfh) — Scottsdale, AZ
- [Associate Account Executive (Entry-Level Tech Sales)](https://feeny.ai/job/associate-account-executive-entry-level-tech-sales-coram-ai-lehi-e361njc4z96z) — Lehi, UT
- [Supply Chain Manager](https://feeny.ai/job/supply-chain-manager-coram-ai-sunnyvale-4kgebmskbrw3) — Sunnyvale, CA
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