---
title: 'Technical Support Engineer at Corridor'
canonical: 'https://feeny.ai/job/technical-support-engineer-corridor-san-francisco-ndj7y50nczdy'
type: 'job'
last_seen: '2026-09-04'
---

# Technical Support Engineer at Corridor

- **Company:** Corridor
- **Location:** San Francisco, CA
- **Compensation:** $120k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/corridor/ef8f72b0-20c6-49c8-a798-65ea6dcbf051

## Job description

## About Corridor

Software development is becoming autonomous. The fastest teams already work this way, and at Corridor, we are leading the way on secure development as the rest of the industry follows.

Security tools were designed for a world where a person wrote the code and a person reviewed it. That's changing quickly. Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship.

We're a small, talented team, led by Jack Cable (Former CISA - Secure by Design), Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures) and, Alex Stamos (Former CISO of Facebook, Yahoo, SentinelOne).

Corridor is backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain.

## The Role

We're looking for a Technical Support Engineer to be the technical front line for Corridor's customers - troubleshooting issues, digging into code and CI/CD workflows, and making sure engineering and security teams get fast, expert answers so they can keep shipping secure software with confidence.

You'll work hands-on with customers' GitHub repositories, CI/CD pipelines, and Corridor's product to diagnose and resolve technical issues, manage support requests end-to-end in Pylon, and partner closely with Engineering and Product to fix root causes and improve the product for everyone.

## What You'll Do

- Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolution
- Investigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with Corridor
- Dig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issues
- Guide customers through onboarding, implementation, and troubleshooting so they realize value from Corridor quickly
- Track trends in support volume and recurring issues, and advocate for fixes and improvements in product planning
- Build and maintain documentation, FAQs, and internal tooling to make support faster and more scalable as we grow
- Partner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experience

## Who You Are

- You're a curious, technical problem-solver who enjoys getting into the weeds with customers and code to find the real fix.
- You're comfortable reading code, working in GitHub repos, and reasoning about CI/CD and modern developer workflows
- You have a customer-first mindset and take ownership of issues until they're truly resolved
- You communicate clearly with both technical and non-technical stakeholders, in writing and in conversation
- You're organized and can triage and prioritize across multiple open issues at once
- You're energized by a fast-moving, early-stage environment and enjoy building process as you go

## Qualifications

- 2–5+ years in a technical support, solutions engineering, or technical account management role, ideally in cybersecurity, developer tools, infrastructure, or AI
- Hands-on experience with GitHub (or similar version control systems) and CI/CD pipelines
- Experience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)
- Basic scripting or coding ability, and comfort exploring a codebase to isolate an issue
- Strong written and verbal communication skills
- Comfortable working in an early-stage, fast-moving environment

## Equal Opportunity

Corridor is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.

We're looking for someone open to working in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).

## About Corridor

## Company Overview
- **One-liner**: Corridor provides an AI-powered agentic coding security management (ACSM) platform that prevents security vulnerabilities at the source by embedding real-time guardrails into AI coding tools.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024 (based on funding timeline)
- **Founders**: Jack Cable (CEO & Co-founder) and Ashwin Ramaswami (CTO & Co-founder)

## Core Business
- **Primary industry**: Cybersecurity / AI Security / Software Development
- **Target customers**: B2B, Enterprise (engineering and security teams using AI coding assistants like Cursor, Claude Code, GitHub Copilot)
- **Mission statement**: "Secure AI Coding at the Source" — enabling teams to ship code faster without sacrificing security by embedding security into the development process.

## Products & Services
- **Agentic Coding Security Management (ACSM) Platform**: A layered security solution that includes:
  - **Real-time guardrails**: Gives AI coding agents context and rules to write secure code from the beginning, preventing vulnerabilities at the source.
  - **Automated PR reviews**: Scans every pull request for security issues and provides findings and remediation guidance directly in the developer workflow.
  - **Security findings in code**: Analyzes existing codebases to surface vulnerabilities, weak configurations, and more with severity ratings and recommended fixes.
  - **Continuous observability**: Monitors all AI-generated code and security policy compliance, providing visibility into how code is being written and flagging policy violations.

## Market Standing
- **Valuation**: $200 million (as of Series A in March 2026) [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Total Funding**: $30.4 million (Seed: $5.4M led by Conviction in 2025; Series A: $25M led by Felicis in March 2026) [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Notable Investors/Partners**: Felicis (lead Series A), Conviction, Timeless, Artisanal Ventures, Lux Capital, Sunflower Capital, Datadog, SV Angel, and angels from Anthropic, OpenAI, Cursor, Cognition, Factory, Lovable. Partners include Cursor and Factory for native integrations. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Key Customers**: Mercor, Langchain, Pylon, Sublime Security [linkedin.com](https://www.linkedin.com/company/corridorsecurity) [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Growth Signals**: Headcount grew 1,350% YoY to 15 employees; LinkedIn followers grew 667.5% yearly; monthly headcount growth of 7.4% [rocketreach.co](https://rocketreach.co/corridor-profile_b5c8b2f321c2c2f3)

## Competitive Advantages
- **Native integration with AI coding agents**: Runs directly inside Cursor, Claude Code, GitHub Copilot, and Factory — providing security at the prompt level, not bolted on after code is written. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Founding team credibility**: CEO Jack Cable is a top-ranked bug bounty hunter who helped start CISA’s Secure by Design initiative; CTO Ashwin Ramaswami has published research on AI at Stanford; CPO Alex Stamos was CSO at Facebook, Yahoo, and SentinelOne. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **First-mover in ACSM category**: Defined the "Agentic Coding Security Management" category, addressing a market gap that traditional security tooling (designed for human-written code) cannot fill. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Proactive vs. reactive model**: Prevents vulnerabilities at generation time rather than catching them after the fact — a paradigm shift in application security. [felicis.com](https://www.felicis.com/blog/proactive-security-for-the-code-gen-era)

## Strategic Focus
- **Expand ACSM platform capabilities**: Deepening integrations across modern developer tools and expanding the platform's feature set. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Scale the team**: Using Series A capital to hire engineers, researchers, and cybersecurity experts. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Secure the agentic coding ecosystem**: As AI coding agents become the default SDLC, Corridor aims to be the security layer enabling trust in AI-generated code. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **Customer growth**: Supporting growing demand from enterprise teams adopting AI coding tools.

## Why Work Here
- **Cutting-edge mission**: Work at the intersection of AI and cybersecurity, arguably the two most dynamic fields in tech today. The product directly addresses the biggest challenge of AI-accelerated development: security at speed. [corridor.dev](https://corridor.dev/jobs/)
- **World-class team and mentorship**: Learn from industry legends (Alex Stamos, former CSO of Facebook and Yahoo) and top security talent from organizations like CISA, Stanford, Vanta, and Google. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
- **High-growth environment**: Headcount grew 1,350% in the last year, which means significant ownership, impact, and career acceleration for early employees. [rocketreach.co](https://rocketreach.co/corridor-profile_b5c8b2f321c2c2f3)
- **Generous referral bonus**: $10,000 for each referral that results in an engineering hire, indicating strong investment in talent. [corridor.dev](https://corridor.dev/jobs/)
- **Culture**: Described as a "nimble team" with a diverse community (chess enthusiasts, musicians, food critics, avid readers) — values-driven, not just technical. [corridor.dev](https://corridor.dev/jobs/)
- **Location**: Based in San Francisco, California with multiple offices in the city. Likely hybrid/office policy given the SF presence. [linkedin.com](https://www.linkedin.com/company/corridorsecurity)
- **Strong funding and valuation**: $200M valuation and backing from top-tier VCs (Felicis, Lux Capital) provides financial stability and runway. [fortune.com](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)

## Sources
1. [corridor.dev (Careers)](https://corridor.dev/jobs/)
2. [corridor.dev (Product)](https://corridor.dev/)
3. [docs.corridor.dev](https://docs.corridor.dev/)
4. [linkedin.com/company/corridorsecurity](https://www.linkedin.com/company/corridorsecurity)
5. [rocketreach.co (Corridor Profile)](https://rocketreach.co/corridor-profile_b5c8b2f321c2c2f3)
6. [fortune.com (Series A Announcement)](https://fortune.com/press-releases/corridor-raises-25m-series-a-ai-coding-security-2026-03-18/)
7. [felicis.com (Investment Blog)](https://www.felicis.com/blog/proactive-security-for-the-code-gen-era)

## Other roles at Corridor

- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-corridor-san-francisco-49wp7cw1ywks) — San Francisco, CA
- [Sales Engineer](https://feeny.ai/job/sales-engineer-corridor-san-francisco-vd0xfney2qs2) — San Francisco, CA
- [Founding Product Marketing Manager](https://feeny.ai/job/founding-product-marketing-manager-corridor-san-francisco-7awqknhg4yve) — San Francisco, CA
- [Product Manager](https://feeny.ai/job/product-manager-corridor-san-francisco-k4yhxt40tyvj) — San Francisco, CA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-corridor-san-francisco-hrxhq5mgxq6c) — San Francisco, CA
- [Corporate IT Security Engineer](https://feeny.ai/job/corporate-it-security-engineer-corridor-san-francisco-vkxjvfv3hct4) — San Francisco, CA
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