---
title: 'Technical Support Engineer at CrashPlan'
canonical: 'https://feeny.ai/job/technical-support-engineer-crashplan-ontario-1v0dde6xfbgj'
type: 'job'
last_seen: '2026-10-17'
---

# Technical Support Engineer at CrashPlan

- **Company:** CrashPlan
- **Location:** Ontario, Canada
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/crashplan/jobs/4442973009

## Job description

Who We Are:

[C](https://www.crashplan.com/en-us/)[rashPlan](https://www.crashplan.com/en-us/)® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.

NOTE - We are only considering remote Canada based applicants.

What You Will Be Doing:

We are recruiting for a Technical Support Engineer to join our team.  In this role, you will be working as part of a highly focused team providing technical support for our eCommerce and enterprise level customers. You will be managing chats, emails, and video calls in a customer support center environment.

Day In The Life:

- Taking ownership of reported customer issues and seeing problems through to resolution
- Facilitating customer communication, education and retention
- Collaborating with your team on issues and their solutions
- Performing thorough analysis of varied log and system files related to CrashPlan products
- Recreating, tracking, and verifying software defects reported by customers in the field or under lab conditions
- Utilizing remote secure access technologies to diagnose and resolve customer issues
- Reviewing manuals, release notes, and patch documentation for possible issue resolution
- Stay up to date on CrashPlan products and processes as well as 3rd party applications CrashPlan interacts or integrates with
- Meeting service level agreements and ensuring proper documentation of all issues
- Directing and developing your own professional skill and that of your junior colleagues
- Cross-departmental Projects as assigned
- Participating in a scheduled on-call rotation to respond to critical (Sev1) customer issues
- Other duties as assigned

Who You Are:

Required Qualifications:

- 4+ years of relevant work experience, or combination of education and relevant work experience
- The ability to make decisions on your own, and consult with team leaders as needed
- Fluent in Windows, Mac and Linux operating systems
- Understanding of the technical fundamentals of the Internet and server administration, such as: SSH, HTTPS, SSL/TLS, TCP/IP, traceroute, and ping
- Strong scripting experience (e.g. Bash, PowerShell, Python, JavaScript)
- Strong knowledge of database technologies
- Strong knowledge of varied operating system and application deployment methodologies such as virtualization, containers, PaaS/Infrastructure as Code
- Ability to communicate with high technical knowledge and efficiency
- Excellent problem-solving skills
- Works well with co-workers, and are kind and patient with customers
- Strong writing skills and good customer service etiquette
- Record of consistently offering superior levels of customer service

Preferred Qualifications:

- A passion for learning.
- Experience with utilizing API
- Strong command line Linux skills. You have set up and run your own Linux servers before.
- Knowledge of security software or previous experience at a security organization
- Knowledge of varied environments, such as AWS or virtualization

The expected hourly rate for this position is CAD $34.61 – 40.86. This position is eligible for an annual bonus based on individual and company performance in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.

## About CrashPlan

## Company Overview
- **One-liner**: CrashPlan provides enterprise-grade backup, recovery, and archiving for endpoints, servers, and SaaS applications like Microsoft 365 and Google Workspace.
- **Entity Type**: Private (owned by Mill Point Capital, acquired in 2022)
- **Headquarters**: Minneapolis, Minnesota, United States
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Data Security Software Products (data backup, recovery, and archiving)
- **Target customers**: B2B, Enterprise, Higher Education, Federal, State & Local Government, Financial Services, Biotech, R&D
- **Mission purpose**: Protect the data organizations cannot afford to lose, maintain business continuity, and reduce risk – while giving IT teams control and lowering costs.

## Products & Services
- **CrashPlan Platform**: Cloud-native enterprise backup and recovery platform. Supports endpoints, servers, Microsoft 365, and Google Workspace. Includes built-in archiving, unlimited versioning, point-in-time recovery, and patented zero‑cost backup to OneDrive. Offers flexible storage options (CrashPlan cloud, Azure, local, or third-party). 256‑bit AES encryption in transit and at rest.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Annual Revenue – Estimated $5.2 million (per LinkedIn)
- **Notable Investors/Partners**: Owned by Mill Point Capital (acquired Aug 2022); Microsoft Partner; acquired Parablu in Oct 2024
- **Growth Signals**: Headcount of ~129 employees (as of 2026); operates in 5 countries; continues to evolve with data governance and compliance features; recent Parablu acquisition expands capabilities.

## Competitive Advantages
- Patented zero‑cost backup to OneDrive, significantly reducing storage costs
- Unlimited versioning and long‑term retention built into standard backup policies
- Bring‑your‑own‑storage flexibility (Azure, local, or third‑party clouds)
- Strong compliance posture (256‑bit AES, BAA availability)
- Focus on reducing enterprise TCO for backup by up to 70% on storage

## Strategic Focus
- Expand support for Microsoft 365 and Google Workspace backup and archiving
- Strengthen data governance, legal hold, and compliance capabilities
- Drive adoption of low‑cost storage strategies (OneDrive integration)
- Maintain cost‑control and simplicity for IT teams

## Why Work Here
- **Culture**: Values transparency, active listening, impact, teamwork, and fearless improvement. Described as inclusive, collaborative, and respectful.
- **Work Policy**: Flexible – hybrid, in‑office, or remote depending on the role and location.
- **Benefits**: Comprehensive medical/dental/vision, mental health support, retirement planning with contributions, disability/life insurance, generous PTO, floating holidays, and volunteer time off.
- **Open roles (as of 2026)**: Engineering (Automation Test Engineer, Senior Java Developer, Site Reliability Engineer, IT Operations) in Bengaluru, India; Sales (Enterprise Account Executive, Sales & Implementation Engineer) remote US. Also listed: DevOps Lead/SRE, QA Manual Tester, Head of SMB Growth Marketing.
- **Global team**: Offices in Minneapolis (HQ), Bengaluru, Canada, UK, UAE. Technical roles make up 37% of the workforce.

## Sources
1. [crashplan.com](https://www.crashplan.com/company/careers/) – Careers & Benefits
2. [crashplan.com](https://www.crashplan.com/company/about/) – About Us
3. [crashplan.com](https://www.crashplan.com/) – Product Overview
4. [greenhouse.io](https://job-boards.greenhouse.io/crashplan) – Job Listings
5. [linkedin.com](https://www.linkedin.com/company/crashplan) – Company Profile & Employees

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