--- title: 'Technical Support Engineer at Cyberhaven' canonical: 'https://feeny.ai/job/technical-support-engineer-cyberhaven-united-states-2eqqvmmkgsak' type: 'job' last_seen: '2026-09-10' --- # Technical Support Engineer at Cyberhaven - **Company:** Cyberhaven - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/cyberhaven/3d32e199-a764-445d-a0b3-ba10836a7454 ## Job description ## About the Role This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization. Ideally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a Saas based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key. This role reports to the Director of Support. ## What you’ll be doing - Provide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform. - Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation. - Identify and escalate priority issues that need immediate attention. - Build an excellent rapport with our backline engineers and collaborate on solving complex issues. - Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. - Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. - Collect information, attempt to reproduce reported behavior, and document bugs with Engineering for product issues that are impacting customers. - Create process and troubleshooting documentation to enhance our support knowledge base. - Work with client resources and stakeholders to understand their data security risks and threats. - Work closely with the broader CX team to build processes, reporting, and metrics that will showcase Support productivity and client satisfaction. ## Who you are - 2+ years experience in providing technical support to customers for software solutions - Deep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies. - Ability to learn new technologies quickly. - Experience with Salesforce, JIRA and Github. - Proven experience with managing external and internal stakeholders. - Experience working with complex endpoint DLP solutions. - Ability to manage high priority support requests.Ability to work closely with a development team to communicate customer requirements. - Proven experience in meeting customer SLA expectations. - Excellent problem-solving and analytical abilities with creative and logical thinking. - Highly motivated, customer-centric person, strong customer empathy and focus. - Ability to work as part of a global team. Ability to remain calm, composed and articulate when dealing with tough customer situations. - Excellent written and verbal communication skills. - Strong problem-solving abilities (especially over the phone). Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ## About Cyberhaven ## Company Overview - **One-liner**: Cyberhaven provides an AI-native data security platform that unifies Data Loss Prevention (DLP), Data Security Posture Management (DSPM), Insider Risk Management (IRM), and AI Security to protect sensitive data across endpoints, cloud, SaaS, and AI tools. - **Entity Type**: Private (Venture Capital-backed) - **Headquarters**: Mountain View, California, USA - **Founded**: 2016 - **Founders**: Dr. Volodymyr Kuznetsov (CEO), Nishant Doshi (CTO) ## Core Business - **Primary industry**: Cybersecurity (Data Security, AI Security) - **Target customers**: B2B, Enterprise, Mid-Market - **Mission or purpose statement**: To secure data and secure AI, enabling organizations to protect their most sensitive information wherever it lives and goes, without blocking innovation. ## Products & Services - **Cyberhaven AI & Data Security Platform**: A unified, AI-native platform that combines Data Loss Prevention (DLP), Data Security Posture Management (DSPM), Insider Risk Management (IRM), and AI Security. The platform uses a unique "data lineage" technology to trace the full lifecycle of sensitive data—where it originates, how it moves, and who uses it—across endpoints, cloud, on-premises, SaaS, and AI tools. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Total Funding raised (amount not specified in search results, but backed by notable investors). - **Notable Investors/Partners**: The company is backed by prominent venture capital firms, though specific names were not detailed in the provided search results. Leadership includes a VP of Engineering from Meta and a former CIO/author Mark Settle on the team. - **Growth Signals**: The company has a significant global presence with offices in Mountain View (HQ), Austin, Denver, Bangalore, Romania, and Switzerland. It employs 237 total employees, with 125 in Product + Tech roles, indicating a strong engineering focus. The company is actively hiring across multiple roles (Engineering, Sales, Support), signaling growth. ## Competitive Advantages - **Data Lineage Technology**: Cyberhaven’s core differentiator is its "data lineage" technology, which records every event for every piece of data (moves, copies, edits, shares) to understand its full context and risk, rather than just monitoring at the perimeter. - **Unified Platform**: It combines DSPM, DLP, IRM, and AI Security into a single platform, providing comprehensive visibility and control that competitors often offer as separate, siloed products. - **AI-Native Approach**: The platform is built from the ground up to handle the complexities of AI tool usage (shadow AI, data leaks to LLMs), a rapidly growing and critical market need. ## Strategic Focus - **AI Security Leadership**: Cyberhaven is heavily focused on enabling secure AI adoption. A key priority is helping enterprises understand and control "shadow AI" usage, assess AI risk posture, and prevent data leaks to AI tools without blocking productivity. - **Unified Data Security**: The company is moving away from siloed security tools, aiming to be the single, unified platform for all data security needs, from discovery and classification to real-time protection and insider threat detection. - **Global Expansion**: With offices in the US, Europe, and India, the company is scaling its global workforce to support a growing international customer base. ## Why Work Here - **Culture & Values**: Cyberhaven describes its employees as "Tracers," emphasizing a culture of curiosity, creativity, and drive. The company values solving ambitious challenges at the intersection of AI, security, and scale. - **Work Policy**: Cyberhaven offers a hybrid work model. Employees within 45 miles of the Bay Area (Mountain View) or Austin offices are expected to work on-site 2 days a week. Remote roles are also available for other locations. - **Global Team**: With hubs in Mountain View (HQ), Austin, Denver, Bangalore, Romania, and Switzerland, the company offers a diverse, global work environment. - **Engineering Focus**: With over half of its employees in Product + Tech roles, the company is heavily engineering-driven, offering challenging work on a complex, high-scale data platform. ## Sources 1. [cyberhaven.com](https://www.cyberhaven.com/) 2. [cyberhaven.com](https://www.cyberhaven.com/about) 3. [cyberhaven.com](https://www.cyberhaven.com/careers) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/cyberhaven) 5. [builtin.com](https://builtin.com/company/cyberhaven) ## Other roles at Cyberhaven - [Director, Product Management – Ecosystem & Integrations](https://feeny.ai/job/director-product-management-ecosystem-integrations-cyberhaven-san-francisco-v8a1gpy7cts3) — San Francisco, CA - [Senior Sales Enablement Manager](https://feeny.ai/job/senior-sales-enablement-manager-cyberhaven-united-states-b47zy9f20tcw) — United States - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-cyberhaven-philadelphia-wsqrtnbr838c) — Philadelphia, PA - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-cyberhaven-united-kingdom-zth25erkgt84) — United Kingdom - [Data Protection Analyst](https://feeny.ai/job/data-protection-analyst-cyberhaven-bengaluru-q3vdjkx8hpka) — Bengaluru, India - [Director of Marketing Operations](https://feeny.ai/job/director-of-marketing-operations-cyberhaven-san-francisco-2afvbp70c642) — San Francisco, CA - [Mid Market Account Executive](https://feeny.ai/job/mid-market-account-executive-cyberhaven-florida-mq1b4hp0fd7y) — Florida - [Senior Software Engineer (Browser Extension)](https://feeny.ai/job/senior-software-engineer-browser-extension-cyberhaven-united-states-27vvd17yzq86) — United States - [Mid Market Account Executive](https://feeny.ai/job/mid-market-account-executive-cyberhaven-new-e1aek073622x) — New, United Kingdom - [Mid Market Account Executive](https://feeny.ai/job/mid-market-account-executive-cyberhaven-atlanta-7rw813egbxzt) — Atlanta, GA