--- title: 'Technical Support Engineer - Deliverability at Iterable' canonical: 'https://feeny.ai/job/technical-support-engineer-deliverability-iterable-denver-t2bjz0wy3vw5' type: 'job' last_seen: '2026-09-07' --- # Technical Support Engineer - Deliverability at Iterable - **Company:** Iterable - **Location:** Denver, CO - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/iterable/jobs/8165080 ## Job description Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our [Culture](https://iterable.com/culture/) and [About Us](https://iterable.com/company/) pages. Let’s shape the future of customer engagement together! We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer impact. As a TSE, you’ll develop deep expertise in the Iterable platform and the systems behind it, and serve as a key escalation point for complex issues from our frontline technical support teams. You'll collaborate closely with Support, Engineering, and Product teams to surface bugs, resolve urgent issues, improve internal tools, and support complex data requests beyond self-service capabilities. These activities directly impact the customer experience by supporting the teams that support our users. You'll also work alongside some of the most passionate, driven, and collaborative teammates in the business. Responsibilities: - Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams. - Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation. - Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows. - Collaborate closely with Engineering to support internal API integrations and custom tooling development. - Analyze support trends and identify opportunities to improve tooling and reduce manual work. - Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities. - Document findings and contribute to the team's knowledge base. Qualifications: - 1-3 years of experience in a technical support engineering role or a similar role. - Proficiency in scripting or programming languages. - Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools. - Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp. - Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts. - Passion for building internal tools, automation, and improving operational efficiency. - Excellent analytical and communication skills. - Comfortable working in a fast-paced, cross-functional environment. Nice to Haves: - Familiarity with SQL (e.g., PostgreSQL or MySQL). - Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases. - Experience with email, push, and/or SMS platforms and providers. - Experience with support case management platforms such as Jira or Zendesk. - Experience with APM tools such as Datadog. Perks & Benefits: - Paid parental leave - Competitive salaries, meaningful equity, & 401(k) plan - Medical, dental, vision, & life insurance - Community Impact Days - Fertility & Adoption Assistance - Paid Sabbatical - Flexible PTO - Monthly Employee Wellness allowance - Monthly Professional Development allowance - Pre-tax commuter benefits - Complete laptop workstation The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: - Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. - Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). - Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: - Official Iterable website, Careers page: https://iterable.com/careers/ - Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records. ## About Iterable ## Company Overview - **One-liner**: Iterable is an AI-powered customer engagement platform that enables brands to deliver real-time, personalized marketing experiences across channels. - **Entity Type**: Private (Series E, total funding $342.2M) - **Headquarters**: San Francisco, California, United States (additional offices in Denver, London, Sydney, Lisbon) - **Founded**: 2013 - **Founders**: Andrew Boni (co‑founder, former CEO 2021–2025) ## Core Business - **Primary industry**: Software Development / Customer Engagement & Marketing Technology - **Target customers**: B2B, mid‑market to enterprise brands (e.g., DoorDash, Calm, Fender, Priceline, Box) - **Mission / purpose**: “Make meaningful customer connections possible for every brand” – enrich relationships between consumers and brands, empower marketers, and unite a team capable of bringing that vision to life. ## Products & Services - **Iterable AI Customer Engagement Platform**: Cloud-based SaaS that unifies behavioral, product, and engagement data to orchestrate personalized, real‑time cross‑channel campaigns. Supports email, push, SMS, in‑app, and more. - **Nova Intelligence Layer**: AI‑driven decisioning that continuously evaluates behavioral signals to recommend the next best action. Includes agents for building audiences, journeys, and optimizing performance. - **Enterprise‑grade infrastructure**: Built for scale, security, and reliability – trusted by brands running trillions of customer interactions. ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company) - **Key Metric**: Annual revenue estimated at $60.3M (LinkedIn data, 2025); total funding raised $342.2M across 6 rounds (seed to Series E, 2013–2021) - **Notable Investors/Partners**: Viking Global Investors (led Series D), Index Ventures (led Series B), plus over 20 other institutional investors. Strategic partners include Salesforce and Tableau (via leadership background). - **Growth Signals**: - Headcount: 567 employees (+9.8% YoY) - Active job postings: 112 (up 409% year‑over‑year) - Global presence: offices in 5 countries (US, UK, Portugal, Australia, India/Philippines) - Recent CEO transition: Sam Allen joined as CEO in 2025, succeeding co‑founder Andrew Boni ## Competitive Advantages - **Real‑time AI decisioning**: Nova layer adapts messages dynamically based on live customer behavior and performance signals, reducing manual work for marketers. - **Enterprise scale & governance**: Built to handle trillions of interactions with strict compliance and security controls, appealing to large brands. - **Culture of ownership & speed**: Values such as “Be an Owner” and “Growth Mindset” foster fast iteration and accountability. - **Strong developer and marketer community**: Trusted by 1,000+ brands like DoorDash, Calm, and Fender. ## Strategic Focus - **Deepening AI capabilities**: Continued investment in Nova agents to automate audience building, journey optimization, and performance analytics. - **Global expansion**: Growing international offices (Lisbon, London, Sydney) to support a remote‑first workforce and serve a global customer base. - **Enterprise go‑to‑market**: Targeting larger accounts with multi‑channel, real‑time engagement solutions. - **Culture and talent**: Maintaining a high‑trust, people‑first environment to attract and retain top engineering and marketing talent. ## Why Work Here - **Culture**: Values‑driven (Run as One, Be an Owner, Transparency, Growth Mindset) with a strong emphasis on inclusion, belonging, and empowerment. Employee‑led Affinity Groups (Women’s Network, Black @ It, Pride, etc.). - **Remote‑first policy**: “Contributions aren’t bound by location.” Global remote culture with physical hubs in San Francisco, Denver, London, Sydney, and Lisbon. Coworking stipends available for remote employees. - **Benefits & perks**: - US: Medical/dental/vision, flexible time off, paid parental bonding leave, paid sabbatical, Calm membership, lifestyle reimbursement account, equity. - UK/Portugal/Australia: Similar packages including private insurance, paid sabbatical, remote work allowances. - **Engineering culture**: “High‑agency, high‑trust” environment – engineers own outcomes, iterate quickly, and are encouraged to take calculated risks. - **Recruiting process**: Values‑based interviewing, objective evaluation, and a commitment to candidate experience (transparency, empathy). ## Sources 1. [Iterable Company Page](https://iterable.com/company/) 2. [Iterable Homepage](https://iterable.com/) 3. [Iterable Careers Page](https://iterable.com/careers/) 4. [Iterable Culture Page](https://iterable.com/culture/) 5. 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