---
title: 'Technical Support Engineer at DigiCert'
canonical: 'https://feeny.ai/job/technical-support-engineer-digicert-cape-town-bw5b2pyj3ysp'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Support Engineer at DigiCert

- **Company:** DigiCert
- **Location:** Cape Town, South Africa
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.digicert.com/careers/?gh_jid=8659949002

## Job description

## Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/)

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

## What you will do

- Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
- Project a professional company image through phone and email interactions.
- Work with our Validation teams to process Lawyer Card request
- Collaborate with Cross-functional teams to resolve issues and provide solutions
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, labs and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert Knowledge Base

## What you will have

- Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
- 2+ years of experience in technical support  within the tech industry
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of Rest API’s
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done.
- Team-oriented and ability to work with people from diverse backgrounds
- Industry-related certificates are a plus (Security+, MSCE)

## Nice to have

- Excellent knowledge of Microsoft products and other applicable software or applications

## Benefits

- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
- Business travel insurance and global employee support programs

## __PRESENT

## __PRESENT

## __PRESENT

## About DigiCert

## Company Overview
- **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions.
- **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated)
- **Headquarters**: Lehi, Utah, USA
- **Founded**: 2003
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security
- Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries
- Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents.

## Products & Services
- **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform)
- **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service)
- **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS)
- **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS)
- **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS)
- **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha
- **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI).
- **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist.

## Competitive Advantages
- **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management.
- **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI.
- **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises.
- **Quantum-ready** approach, preparing customers for post-quantum security transitions.
- **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure).

## Strategic Focus
- **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography.
- **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation.
- **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content.
- **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships.

## Why Work Here
- **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact.
- **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups.
- **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices."
- **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks.
- **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility.
- **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students.

## Sources
1. [DigiCert Careers](https://www.digicert.com/careers)
2. [DigiCert About](https://www.digicert.com/about)
3. [DigiCert CARE Commitment](https://www.digicert.com/about/care)
4. [Built In Profile](https://builtin.com/company/digicert)
5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-)

## Other roles at DigiCert

- [Trust Operations Analyst](https://feeny.ai/job/trust-operations-analyst-digicert-united-states-77czzrh1gyhg) — United States
- [Senior Solutions Engineer - Midwest](https://feeny.ai/job/senior-solutions-engineer-midwest-digicert-chicago-illinois-57je1q7g7cdh) — Chicago Illinois, United States
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-digicert-london-t1pnqa32txad) — London, United Kingdom
- [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-digicert-cape-town-4s604d04rv3v) — Cape Town, South Africa
- [Associate Solutions Engineer](https://feeny.ai/job/associate-solutions-engineer-digicert-london-jmaer344wfd5) — London, United Kingdom
- [Associate Authentication Analyst (French/Spanish/Portuguese speaker)](https://feeny.ai/job/associate-authentication-analyst-french-spanish-portuguese-speaker-digicert-269jwh3aba45) — Cape Town, South Africa
- [Technical AI Strategist](https://feeny.ai/job/technical-ai-strategist-digicert-cape-town-d94rx959qh7f) — Cape Town, South Africa
- [Software Engineer](https://feeny.ai/job/software-engineer-digicert-bengaluru-nwcvwxwmaw7y) — Bengaluru, India
- [Associate Authentication Analyst](https://feeny.ai/job/associate-authentication-analyst-digicert-melbourne-ysa0vdadqyyz) — Melbourne, Australia
- [Associate Authentication Analyst (Chinese Speaker)](https://feeny.ai/job/associate-authentication-analyst-chinese-speaker-digicert-melbourne-r4n2cxqav6mx) — Melbourne, Australia