---
title: 'Technical Support Engineer, EMEA at Ironclad'
canonical: 'https://feeny.ai/job/technical-support-engineer-emea-ironclad-london-rr4y1953m8tk'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Support Engineer, EMEA at Ironclad

- **Company:** Ironclad
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/ironcladhq/16b8ba8a-3611-4ab0-afff-95a47b0945ff

## Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit [www.ironcladapp.com](http://www.ironcladapp.com) or follow us on LinkedIn.

Customer Value at Ironclad The Customer Value team is at the centre of Ironclad’s mission to power the world’s contracts. Working cross-functionally and directly with our customers, we help build products that legal teams love and ensure customers achieve meaningful value from Ironclad. As a Technical Support Engineer, EMEA you will play a critical role in delivering an exceptional customer experience. You will serve as a trusted point of contact for technical support questions, using your deep product knowledge, technical aptitude, and empathy to diagnose issues and drive them to resolution. We’re looking for a customer-focused, creative, and collaborative team member who takes ownership, moves with urgency, and continuously looks for ways to improve the support experience. We are currently only considering candidates based in and around London. As this is a hybrid role, office attendance is required at least twice a week for collaboration and connection. There may be additional in-office days for team or company events.

## What you’ll do

- Provide responsive, thoughtful, and high quality technical support to new and existing customers through email, chat and phone.
- Investigate, troubleshoot, replicate, and resolve product issues and answer How-To questions.
- Partner cross functionally with Account Executives and other internal teams to create a seamless post deployment customer experience.
- Identify recurring customer questions and knowledge gaps, then partner with Technical Writers to improve Help Center content and other support resources.
- Translate customer feedback and support trends into actionable insights that inform product improvements, roadmap decisions, and the broader customer experience.
- Deliver a proactive, white glove support experience by anticipating customers’ likely follow up questions, identifying potential downstream issues, and providing clear guidance, relevant context, and defined next steps.
- Identify opportunities to improve support workflows, triage practices, and the process for evaluating product feedback and enhancement requests.
- Use AI thoughtfully to streamline support processes, improve response quality, and reduce ticket handle time while maintaining a high standard of customer care.

## What we’re looking for

- 2+ years of experience in customer service, technical support, or a related customer-facing role.
- Strong technical aptitude and exceptional written and verbal communication skills.
- An empathetic, customer first mindset with a demonstrated commitment to advocating for customers.
- The ability to prioritise effectively, manage competing requests, and escalate issues with sound judgment.
- Excellent troubleshooting, analytical, and problem-solving skills.
- A proven ability and enthusiasm for working cross-functionally.
- A collaborative, team- and goal-oriented approach, with a focus on high-quality execution, strong ownership, and low ego.
- Basic familiarity with Service Cloud or another customer service or support platform.
- The unrestricted right to work in the United Kingdom.

UK Employee Benefits at Ironclad:

- Private Medical & Dental insurance, covered at 100% for you and dependents
- Life assurance and Income Protection
- Generous leave policies, including parental leave, medical leave, and compassionate leave
- Family-forming support through Maven for you and your partner
- Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
- Standard pension contribution scheme
- Regular team events to connect, recharge, and have fun
- And most importantly, the opportunity to help build the company you want to work at

US Full-Time Employee Benefits at Ironclad:

- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at

**UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

## About Ironclad

## Company Overview
- **One-liner**: Ironclad provides an AI-powered contract lifecycle management (CLM) platform that helps legal and business teams draft, negotiate, manage, and analyze contracts.
- **Entity Type**: Private (funding stage: Series E)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2014
- **Founders**: Jason Boehmig (CEO) and Cai Wangwilt (engineer)

## Core Business
- **Primary industry/industries**: Legal Technology, Contract Lifecycle Management (CLM), Enterprise Software
- **Target customers**: B2B, primarily legal departments and business teams within mid-market to large enterprises
- **Mission or purpose statement**: "Keep Contracts Moving, and Business Growing."

## Products & Services
For each major offering:
- **Ironclad AI Platform**: The core SaaS platform for creating, reviewing, negotiating, signing (with native eSignature), and managing contracts. Includes AI-powered features for automation, data extraction, and analytics.
- **Jurist (AI Assistant)**: An agentic AI assistant designed for legal work that can draft, edit, summarize, translate, and explain contracts with transparent reasoning.
- **AI Assist**: A GPT-4-powered tool for contract negotiation that flags risk, drafts clauses, and performs first-pass redlining.
- **Smart Import**: An AI tool to upload, tag, and index existing contracts, making them searchable and surfacing key insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Series E raised in 2024, total funding of $334.1M).
- **Key Metric**: Total funding of $334.1M across 10 rounds; over 2 billion contracts processed on the platform.
- **Notable Investors/Partners**: Accel (led Series A), Sequoia Capital (led Series B), Y Combinator (led Series C), and others. Integrates with Salesforce, Coupa, Ramp, and many other tools.
- **Growth Signals**: Named a Leader in the 2025 Gartner Magic Quadrant for CLM; named a Leader in The Forrester Wave™: CLM Platforms, Q1 2025; named a Digital World Class CLM Provider by The Hackett Group; employee headcount grew by 32% YoY (632 employees); operates in 8 countries (US, UK, Canada, Brazil, Australia, Mexico, and more); named Fast Company's Most Innovative Companies in 2026.

## Competitive Advantages
- Specific moats or differentiators that make them hard to compete with: Strong industry analyst recognition (Gartner, Forrester, Hackett Group Leaders); purpose-built AI (Jurist) with agentic capabilities for legal work; native eSignature integrated into the CLM; strong ecosystem of integrations with major enterprise tools; processed 2 billion+ contracts, providing a massive data advantage for AI training.

## Strategic Focus
- Current priorities and direction for growth: Deepening AI capabilities across the entire contract lifecycle (from drafting to analysis); expanding its agentic AI assistant, Jurist; growing its enterprise customer base globally (especially EMEA from London office); leveraging its scale (billions of contracts) to improve AI accuracy and value.

## Why Work Here
- Culture highlights relevant to job seekers: Core values of Empathy, Intent, Drive, and Integrity. Recognized as an award-winning workplace by Fast Company ("Best Workplace for Innovators" in 2024, "Most Innovative Companies" in 2026), Fortune ("Best Place to Work Bay Area" 2023, 2024), and Business Insider ("Start-ups to Bet Your Career On" 2023).
- Remote/hybrid/office policy: Hybrid company with offices in San Francisco (HQ in Financial District), New York (Flatiron), and London. They hire remotely for select roles but prioritize in-person collaboration around hubs.
- Notable perks or engineering culture: 100% health insurance coverage for employees (medical, dental, vision), monthly stipends for wellness/mental health (Modern Health) and hybrid work/cell phone, family-forming support (Maven) and generous gender-neutral parental leave, flexible PTO, 401(k) plan with Fidelity.

## Sources
1. [Ironclad Website](https://ironcladapp.com/)
2. [Ironclad Careers Page](https://ironcladapp.com/careers)
3. [Ironclad About Us](https://ironcladapp.com/about-us)
4. [Ironclad LinkedIn](https://www.linkedin.com/company/ironclad-inc-)
5. [Built In Profile](https://builtin.com/company/ironclad)

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