---
title: 'Technical Support Engineer (EST) at Recharge'
canonical: 'https://feeny.ai/job/technical-support-engineer-est-recharge-remote-m1f81azeqet7'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Support Engineer (EST) at Recharge

- **Company:** Recharge
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/recharge/6e718e44-ef1e-44b0-9b3d-90e569528f66

## Job description

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.

Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.

Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.

Learn more at: getrecharge.com http://getrecharge.com

## OVERVIEW

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to answer questions, troubleshoot and resolve issues via live chat, email and occasional phone calls.

Please note - this role is aligned to our EST support team. We are looking for candidates who are able to work from 8am-5pm EST.

## WHAT YOU’LL DO

- Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
- Communicate clearly in writing to both technical and non-technical people
- Use our “live chat first” approach to clearly answer questions, triage and gather context as needed, moving to email for any deeper investigations when necessary.
- Occasional outbound phone calls with customers when the issue requires quick context gathering
- Identify patterns, recommend improvements, filter out unimportant issues, troubleshoot and escalate bugs to engineering
- Contribute to the ongoing development of documentation and best practices
- Be a Recharge expert for our merchants to help them grow by knowing the product well and staying up to date with the new releases
- Collaborate with teammates in our swarm support model to resolve issues in a timely manner
- Contribute to achieving individual, team, and company goals
- Live by and champion our values: Accountability, Collaboration, Iteration and Details

## WHAT YOU’LL BRING

- Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
- Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
- A passion for problem solving and the curiosity and humility to ask for assistance
- A sense of urgency and ability to prioritize issues based on severity, with a satisfaction from going above and beyond to provide solutions
- Ability to work remotely and desire to make an impact at an industry leader in subscription payments
- Ability to identify trends and take a proactive approach when reporting potential incidents
- A strong and responsive communicator, with excellent customer service and English fluency (written and spoken)
- A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
- Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
- Use Splunk, SQL, Looker, other tools
- Ability and desire to work flexible shifts
- 2+ years of experience in technical customer support at a SaaS company, or similar

## Compensation

Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.

- Hiring range in the US $51,000 USD - $64,000 USD
- Hiring range in Canada $60,000 CAD - $75,000 CAD

Application window anticipated to close: 09/30/2026. If you’re interested in this opportunity, please submit an application as soon as possible.

Interview recording & AI notetakers To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.

## Benefits at a Glance

- Medical, dental and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends

Recharge http://www.rechargepayments.com/ | Instagram https://www.instagram.com/rechargepayments/?hl=en | Twitter https://twitter.com/ReChargePayment | Facebook https://www.facebook.com/rechargepayments/

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

## About Recharge

## Company Overview
- **One-liner**: Recharge provides a subscription management platform that enables ecommerce brands to set up, manage, and grow recurring revenue through no‑code tools, predictive analytics, and churn prevention.
- **Entity Type**: Private (Series B, $277M total funding)
- **Headquarters**: Santa Monica, California, United States
- **Founded**: 2014
- **Founders**: Oisin O’Connor (CEO) and Mike Flynn (CTO)

## Core Business
- **Primary industry**: Ecommerce / Subscription Commerce / Software Development
- **Target customers**: B2B – primarily Shopify merchants; SMB to mid‑market brands (20,000+ brands globally)
- **Mission or purpose statement**: “To build the future of commerce around customer retention” and “make retention better for everyone.”

## Products & Services
- **Recharge Subscriptions**: No‑code subscription management with customizable portals, recurring billing, and subscriber management (SaaS).
- **Recharge Loyalty**: Personalized rewards, referrals, and engagement tools designed to drive repeat purchases and LTV (SaaS).
- **Recharge Support**: Proactive order emails, AI‑powered Concierge SMS, and self‑service portals for post‑purchase care (SaaS).
- **Recharge API & SDK**: Robust developer tools for custom integrations and deep customization (API/developer platform).
- **Recharge Analytics**: Predictive analytics and data‑driven insights leveraging data from over 100 million shoppers (SaaS).

## Market Standing
- **Valuation/Market Cap**: $2.1 billion valuation (May 2021 Series B); not updated publicly since.
- **Key Metric**: $41M annual revenue (LinkedIn estimate); $277M total funding raised.
- **Notable Investors/Partners**: Summit Partners, ICONIQ Growth, Bain Capital Ventures; strategic partnership with Shopify (premier subscription solution).
- **Growth Signals**:
  - Over 20,000 brands and 100 million subscribers on the platform.
  - $42 billion in GMV processed to date.
  - 71% of subscription orders on Shopify stores run on Recharge.
  - 150+ product updates launched in the past year.
  - 95%+ customer satisfaction rating.
  - Data from 100M+ shoppers used to improve merchant outcomes (3x increase in shopper LTV, 11% higher subscriber conversion).

## Competitive Advantages
- **Shopify ecosystem dominance**: Premier subscription solution for Shopify; deeply integrated with Shopify’s tech stack.
- **Scale and validation**: Already processing $1B+ in GMV per month; trusted by iconic DTC brands like quip, Dr. Squatch, Blueland, and Bobbie.
- **Data network effects**: Insights from 100M+ subscribers allow continuous product innovation and retention improvements.
- **Platform breadth**: Covers the full subscription lifecycle (acquisition, retention, loyalty, support) – not just billing.
- **Relentless product innovation**: Largest dedicated engineering team in subscription commerce; 150+ platform upgrades per year.

## Strategic Focus
- **Retention‑led commerce**: Helping merchants maximize customer lifetime value and reduce churn.
- **International expansion**: Growing presence in UK, Canada, and other markets (Senior CSM role in London, team across 15 countries).
- **AI and automation**: Deploying AI‑powered support (Concierge SMS) and predictive analytics.
- **Partner ecosystem**: Expanding integrations and partner network to optimize the subscription lifecycle.

## Why Work Here
- **Culture highlights**: Guided by three principles – “Relentless Product Innovation”, “Proven Performance”, “Hands‑on Partnership” – emphasizing collaboration, iteration, and ownership.
- **Work model**: Remote‑first with flexible remote‑life stipend, plus team and company retreats (past locations include Montreal, San Diego, Vail, Seattle). Open roles are listed as remote or location‑specific.
- **Benefits and perks**:
  - 100% medical premium coverage for individuals; 100% dental and vision for team members and dependents.
  - 16 weeks paid parental leave.
  - Monthly stipend for health/wellness, coworking space, and subscription products.
  - Competitive salaries, equity packages, and retirement plans (401k in US, RRSP in Canada, Workplace Pension in UK).
  - Flexible paid time off (PTO) plus select company‑wide summer days off.
  - Parental leave and remote‑life stipend.
- **Engineering focus**: Roles like Senior Data Engineer, Engineering Manager (Merchant Experience, Security) – reflecting strong investment in platform reliability and developer experience.

## Sources
1. [getrecharge.com – About](https://getrecharge.com/about/)
2. [getrecharge.com – Careers](https://getrecharge.com/careers/)
3. [getrecharge.com – Homepage](https://getrecharge.com/)
4. [getrecharge.com – Press Room](https://getrecharge.com/press-room/)
5. [LinkedIn – Recharge Company Page](https://www.linkedin.com/company/getrecharge)

## Other roles at Recharge

- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-recharge-remote-33v7yprxcn2s)
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-recharge-remote-1fr63e4g9wk3)
- [Customer Success Manager (Toronto)](https://feeny.ai/job/customer-success-manager-toronto-recharge-toronto-zfy4jchhbprx) — Toronto, Canada
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-recharge-remote-ksnhj4ak6da7)
- [Support Engineer (Skio)](https://feeny.ai/job/support-engineer-skio-recharge-remote-3t2jher72tp6)
- [Senior Customer Success Manager - UK](https://feeny.ai/job/senior-customer-success-manager-uk-recharge-london-5e1bwm9rv1tx) — London, United Kingdom