---
title: 'Technical Support Engineer at Flow Traders'
canonical: 'https://feeny.ai/job/technical-support-engineer-flow-traders-hong-kong-1wgark2skry6'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Support Engineer at Flow Traders

- **Company:** Flow Traders
- **Location:** Hong Kong, China
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/flowtraders/jobs/8088069

## Job description

Flow Traders are looking for a highly skilled Technical Support Engineer to join our growing Technology team in Hong Kong. This role focused first and foremost on the desktop and workstation experience - supporting our traders, business users and wider APAC office, underpinned by the Windows infrastructure that keeps the environment running. This is a unique opportunity to join a leading proprietary trading firm with an entrepreneurial and innovative culture at the heart of its business. We value quick-witted, creative minds and challenge them to make full use of their capacities. If you aim high, the sky is the limit!

## What You Will Do / Key Responsibilities

- Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system
- Provide first line support for all Windows, Application related issues
- Take ownership of user issues from initial request through to resolution
- Log, prioritize, categorize, and update incidents, problems, and service requests
- Perform remote and on-site troubleshooting using diagnostic techniques
- Set up and configure user workstations, desks, and office equipment (PCs, monitors, peripherals, printers, AV systems)
- Run and terminate cables for new network and hardware installations
- Troubleshoot hardware, operating systems, applications, and office infrastructure (printers, TVs, security devices)
- Manage user onboarding/offboarding, including desk setups and access provisioning
- Monitor Windows systems, servers, Omnissa VDI and enterprise applications proactively
- Provision and assign Linux and Windows Virtual Machines
- Omnissa Horizon Admin console to assign Windows and Linux VDIs to users
- Escalate unresolved issues to appropriate IT teams or third-party vendors
- Maintain inventory and ensure storerooms are organized
- Create and update knowledge base articles and standard operating procedures
- Document best practices and contribute to continuous improvement initiatives
- Collect and relay user feedback and support trends to relevant internal teams, acting as an early signal to platform owners and senior engineers on recurring issues and improvement opportunities.
- Collaborate with senior team members and participate in training across infrastructure domains (networking, servers, cloud, HVAC, AV systems)
- Continuously improve IT support services, especially for business-critical teams such as Trading

## What You Need to Succeed

- 3+ years of relevant experience in desktop/workstation engineering and end-user support, in a trading, financial services or other low-latency environment
- Bachelor Degree in IT, Computer Science or relevant
- Hands-on experience with computer hardware, peripherals, and workstation setup
- Strong problem-solving and analytical skills to diagnose hardware and software issues
- Good understanding of Windows environments and Microsoft technologies (e.g., Active Directory, Exchange, MDM tools)
- Self-motivated, structured, and proactive attitude
- Strong communication skills and customer-focused mindset
- Ability to work under pressure and meet SLA targets
- Basic knowledge of networking concepts (firewalls, routing)
- Familiarity with ITIL or service management principles is a plus
- Experience with helpdesk tools (e.g., Jira, Confluence) is a plus
- Willing to travel occasionally

Nice to Have:

- Experience with cloud technologies (Azure, Intune) and Microsoft Office suite (Excel, Outlook)
- Exposure to Linux systems and networking
- Experience with Mobile Device Management solutions
- Interest in infrastructure domains such as servers, networking, VDI and virtualization

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

## About Flow Traders

## Company Overview
- **One-liner**: Flow Traders is a global technology-enabled liquidity provider and market maker that enhances efficiency and transparency across financial markets.
- **Entity Type**: Public (Euronext Amsterdam: FLOW)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2004
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Financial services, electronic trading, market making, liquidity provision
- **Target customers**: Institutional investors, exchanges, trading platforms (B2B)
- **Mission statement**: “To enhance the seamless functioning and accessibility of markets, in order to unlock the potential of investing.”

## Products & Services
- **Exchange-Traded Products (ETP) Market Making**: Core business – providing continuous liquidity on ETPs across global exchanges.
- **Fixed Income Trading**: Expanded into fixed income in 2021.
- **Foreign Exchange (FX) & Digital Assets**: Added FX and digital assets capabilities to diversify product range.
- **Off-Exchange Trading**: Proprietary off-exchange trading offering launched in 2017.
- **Investment Unit**: Dedicated investment unit launched in 2022 to invest in the financial ecosystem.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources; publicly listed on Euronext Amsterdam (ticker: FLOW).
- **Key Metric**: Total income of €480.5 million in 2025 (Annual Report 2025).
- **Notable Investors/Partners**: Not explicitly listed, but the firm has a strong institutional client base and holds licenses such as QFII for on-shore trading in China.
- **Growth Signals**: 
  - Over 630 professionals globally (2025).
  - Expanded into fixed income, FX, and digital assets.
  - Opened offices in Chicago, Shanghai, Paris, Hong Kong, Milan, New York, and Cluj (technology development).
  - Over 40% of workforce in Technology.
  - 10-year public company milestone in 2025.

## Competitive Advantages
- **Technology-driven**: Proprietary, best-in-class trading infrastructure; over 40% of employees in Technology.
- **Global reach**: Trading hubs in Europe, the U.S., and Asia-Pacific providing 24-hour liquidity across major exchanges and platforms.
- **Entrepreneurial culture**: Flat, informal environment with direct communication and a 20+ year track record of innovation.
- **Diversification**: Expanded from ETPs into fixed income, FX, digital assets, and off-exchange trading, reducing reliance on any single asset class.

## Strategic Focus
- **Continued diversification**: Deepening presence in digital assets, fixed income, and FX.
- **Technology investment**: Building next-generation solutions to power trading and maintain competitive edge.
- **Geographic expansion**: Strengthening on-the-ground presence in key financial hubs (Chicago, Shanghai, etc.).
- **Ecosystem investment**: Through the dedicated investment unit, supporting innovation in the broader financial ecosystem.

## Why Work Here
- **Culture**: International, diverse, and empowering; informal with open communication; entrepreneurial spirit.
- **Technology focus**: Over 40% of staff in Technology; opportunity to work on cutting-edge trading systems.
- **Global opportunities**: Global Rotation Program allowing employees to work in different locations (Amsterdam, New York, Hong Kong, etc.).
- **Compensation**: Attractive package including base salary and discretionary variable component.
- **Perks**: Annual company trip, holiday parties, sports events, wellness programs, healthy food, and charity initiatives through the Flow Traders Foundation.
- **Learning & Development**: Dedicated learning platform, conference sponsorship, and specialized onboarding for Trading and Technology teams.
- **Visa sponsorship**: Provided for international candidates (including partner/children); relocation assistance offered.
- **Offices**: Vibrant workspaces with lounges, bars, gaming areas, and free lunches/coffee.

## Sources
1. [flowtraders.com - About](https://www.flowtraders.com/about/)
2. [flowtraders.com - Careers](https://www.flowtraders.com/careers/)
3. [flowtraders.com - Annual Report 2025](https://flowtraders.com/media/2s2pdl01/flow-traders-annual-report-2025.pdf)
4. [greenhouse.io - Flow Traders Jobs](https://boards.greenhouse.io/flowtraders)

## Other roles at Flow Traders

- [Risk Manager](https://feeny.ai/job/risk-manager-flow-traders-hong-kong-2jqyd1rxzz7r) — Hong Kong, China
- [Junior Quantitative Researcher](https://feeny.ai/job/junior-quantitative-researcher-flow-traders-new-york-xnxpkq9m4359) — New York, NY
- [Experienced Quantitative Researcher](https://feeny.ai/job/experienced-quantitative-researcher-flow-traders-new-york-aqwf2cgsbrgj) — New York, NY
- [Software Engineer (Trading Automation)](https://feeny.ai/job/software-engineer-trading-automation-flow-traders-new-york-fpvkbjwavskf) — New York, NY
- [Global Head of Operations and Middle Office](https://feeny.ai/job/global-head-of-operations-and-middle-office-flow-traders-amsterdam-wbkwh0jhwhqm) — Amsterdam, Netherlands
- [Talent Pool: Trading Systems Engineer](https://feeny.ai/job/talent-pool-trading-systems-engineer-flow-traders-new-york-jstr4581k5qk) — New York, NY
- [Engineering Manager - Research Engineering](https://feeny.ai/job/engineering-manager-research-engineering-flow-traders-london-p05g77hxmmgc) — London, United Kingdom
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- [Staff Enterprise Engineer](https://feeny.ai/job/staff-enterprise-engineer-flow-traders-amsterdam-mvxt2mmp74fe) — Amsterdam, Netherlands
- [Trading Intern](https://feeny.ai/job/trading-intern-flow-traders-hong-kong-4vm1t6hk1gwa) — Hong Kong, China