---
title: 'Technical Support Engineer at Gamma'
canonical: 'https://feeny.ai/job/technical-support-engineer-gamma-san-francisco-dhczxff8eaay'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Support Engineer at Gamma

- **Company:** Gamma
- **Location:** San Francisco, CA
- **Compensation:** $120k–$165k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-11-09
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/Gamma/f52fd4d1-f051-4438-a76b-cd0b35db2f0c/application

**Skills:** Technical troubleshooting, API usage, Debugging, Documentation, Knowledge base management, Intercom, Zendesk, Metabase, Stripe, Linear, LaunchDarkly

> Resolve complex technical issues and support escalations to ensure user satisfaction. Debug problems using APIs, collaborate with engineering on AI tool improvements, and build technical resources like documentation and knowledge base articles.

## Job description

## About the role

As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product. That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts user satisfaction and feeds back into product improvements. Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform. Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

## What you'll do

- Respond to technical customer inquiries and support escalations via email and chat in Intercom
- Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
- Discover and iterate on improvements to internal AI tools to multiply the team's productivity
- Collaborate with engineering and design to surface product improvements and deliver effective solutions
- Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
- Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

## What you'll bring

- 1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills
- Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users
- Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through
- Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
- Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)

Compensation range: The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity.

Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.

If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.

## About Gamma

## Core Business
- **Primary industry**: AI-powered productivity software / presentation and content creation
- **Target customers**: B2C (individual creators, professionals) and B2B (teams, enterprises)
- **Mission statement**: “We build tools for imagination” – making it easy for anyone to share ideas beautifully and quickly without design or communication expertise.

## Products & Services
- **Presentations**: Turn any idea or outline into a polished slide deck; export to PPT, PDF, Google Slides, and more.
- **Documents**: Create structured, visual documents (one-pagers, white papers) with AI assistance.
- **Websites**: Generate a shareable, hosted website in minutes – no coding required.
- **Social Media**: Produce platform-ready social content sized and styled for posting.
- **Graphics**: AI design agent for creating custom, on-brand graphics, infographics, and illustrations.
- **API**: Programmatic creation for automation, integration, and scaling content.

## Market Standing
- **Valuation**: $2.1B (as of 2026, per company about page)
- **Key Metric**: $100M+ annual recurring revenue (ARR); 100 million total users; over 1 million creations per day
- **Notable Investors/Partners**: Not publicly disclosed (likely venture-backed given valuation)
- **Growth Signals**: Achieved profitability in 2023; rapid user adoption (100M users); expanding from presentations into websites, social, and API; strong B2C viral growth with growing B2B enterprise traction.

## Competitive Advantages
- **AI-native architecture**: Built from the ground up for AI collaboration, not retrofitted.
- **Multi-format versatility**: One platform for presentations, documents, websites, social posts, and graphics – reducing tool sprawl.
- **Viral B2C love + massive B2B opportunity**: Millions of individual users drive organic adoption into enterprises.
- **Profitable growth**: Profitable since 2023 while still scaling rapidly, demonstrating unit economics.

## Strategic Focus
- **Disrupting the presentation market**: Replacing legacy tools (PowerPoint, Google Slides) with an AI-first experience.
- **Expanding the creative layer**: Moving beyond presentations to become the default tool for all modern communication (documents, websites, social).
- **Enterprise go-to-market**: Building on viral B2C adoption to capture B2B contracts with features like brand controls, team collaboration, and API integrations.
- **Continuous AI innovation**: Leveraging 20+ AI models and constant iteration to improve output quality and creative capabilities.

## Why Work Here
- **Culture**: Described as “warm, a little quirky, and fueled by curiosity” – a team of dreamers and doers that ships constantly.
- **Work model**: Hybrid/on-site presence in San Francisco (primary hub) and New York; many roles listed as “San Francisco” or “New York” with on-site expectation; some remote flexibility may exist for certain roles.
- **Notable perks**: Being part of a profitable, high-growth unicorn; working on a product used by 100M people; opportunity to shape the future of AI-powered communication.
- **Engineering culture**: Heavy emphasis on AI, data science, and product design; roles include AI Engineer, Research Engineer, Site Reliability Engineer, and UI Engineer.

## Sources
1. [Gamma About Page](https://gamma.app/about)
2. [Gamma Careers Page](https://careers.gamma.app/)
3. [Gamma Job Listings (Ashby)](https://jobs.ashbyhq.com/gamma)
4. [Gamma Product Pages](https://gamma.app/?lng=en)
5. [Gamma Team Page](https://team.gamma.app/)

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