---
title: 'Technical Support Engineer at Gruve'
canonical: 'https://feeny.ai/job/technical-support-engineer-gruve-india-dptc32gh7mxh'
type: 'job'
last_seen: '2026-09-23'
---

# Technical Support Engineer at Gruve

- **Company:** Gruve
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-23
- **Apply:** https://gruve.ai/careers/?gh_jid=5423503008

## Job description

## About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary:

We are seeking a skilled Technical Support Engineer with good understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Jira JSM, Microsoft Platform, Slack, Nagios Monitoring tool etc possessing strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be added advantage.

Key Roles & Responsibilities:

- Ensure the availability and optimal performance of system and network services.
- Diagnosis and troubleshooting of Wireless network devices like Aps, Switches etc.
- Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability.
- Continuously analyze platform behavior and provide recommendations for system and infrastructure improvements.
- Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.
- Demonstrate expertise in system configuration and troubleshooting.
- Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs.
- Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues.
- Provide technical support for 4G/5G LTE and wireless technologies.
- Develop and maintain comprehensive, up-to-date technical documentation.
- Create and oversee the implementation of new internal and external policies.
- Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively.

Preferred Qualification:

- Certifications: CCNA / CCNP / CCIE (Will be added advantage)
- Basic knowledge of Networking / Servers / LAN / WAN / Wireless Networks
- Freshers / 1-2 years of relevant experience.
- Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc.
- Committed to 24×7 rotational shifts including nights and weekends.

Basic Qualifications:

- Education: BE/B.Tech, MCA, or a Master's degree.
- Experience: Freshers / 1-2 years of relevant experience.
- Skills: Excellent English verbal and written communication skills. Strong collaboration and teamwork skills.

## Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

## About Gruve

## Company Overview
- **One-liner**: Gruve provides AI-native cybersecurity, infrastructure, and data services that help enterprises deploy and secure AI at scale.
- **Entity Type**: Private (Series A, Seed stage)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2024
- **Founders**: Tarun Raisoni (CEO, Co-Founder)

## Core Business
- **Industry**: IT Services and IT Consulting; AI Security & Infrastructure
- **Target Customers**: Large enterprises (B2B), including those in regulated industries requiring private AI deployment and advanced security operations.
- **Mission / Purpose**: Enable scalable, secure, and measurable AI execution in production by delivering an AI-native approach to enterprise services.

## Products & Services
- **PulseAI**: A private AI infrastructure platform that enables enterprises to deploy generative AI on-premises, in the cloud, or in hybrid environments – production-ready in under two weeks. (SaaS/infrastructure)
- **AI SOC**: An AI-driven Security Operations Center that combines AI detection, automated investigation, and intelligent response to improve security team efficiency and reduce risk. (Managed service/SaaS)
- **Digital Forensics & Incident Response**: Structured methodologies for preserving evidence, investigating incidents, and accelerating recovery. (Service)
- **Enterprise AI Transformation Services**: Consulting and implementation services including data science, Kubernetes SRE, forward deployment engineering, and AI solution architecture. (Professional services)

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: USD $57.5 million (across Seed and Series A rounds)
- **Key Investors**: Mayfield Fund (lead in Series A), Xora Innovation (lead in prior round)
- **Notable Acquisitions**: SecurView (July 2024), NetServ (September 2024), Lumos (October 2024)
- **Growth Signals**: 120.3% YoY employee growth (from ~134 to 413 employees); operations across 9 countries; featured in Cybersecurity Insiders on AI agent governance.

## Competitive Advantages
- **AI-Native Architecture**: Unlike legacy stacks built for static software, Gruve designs for dynamic AI workloads (probabilistic decisions, context retrieval, autonomous actions).
- **Speed to Scale**: Claims 500MW+ of distributed edge AI inference capacity and a 30% cost advantage over alternatives.
- **Integrated Security & AI**: Combines private AI infrastructure (PulseAI) with an AI-powered SOC, covering the entire lifecycle from deployment to defense.
- **Talent & Expertise**: Team draws from top firms (Cisco, IBM, Infosys) and includes deep Kubernetes, data science, and cybersecurity specialists.

## Strategic Focus
- **Private AI Deployment**: Helping enterprises keep AI workloads on their own infrastructure to maintain data ownership, governance, and security.
- **AI Security Governance**: Developing solutions to govern AI agents as a new attack surface, as highlighted in their recent thought leadership.
- **Global Expansion**: Operating in 9 countries (US, India, South Korea, UAE, Singapore, Japan, Saudi Arabia, Germany, Canada) with plans to scale further.
- **Partner Ecosystem**: Working closely with hyperscalers (noted VP of Hyperscaler Solutions) and achieving Red Hat advanced tier partner status.

## Why Work Here
- **High Growth Environment**: Headcount more than doubled in the past year, offering rapid career progression and the chance to shape a young company.
- **Culture of Trust**: Core values include giving trust from day one, constructive feedback, and a championship mindset.  
- **Global & Remote-Friendly**: Offices in 4 countries (US, India, Singapore, UAE) and remote roles posted; a distributed team with cultural diversity.
- **Learning & Impact**: Mentorship programs, opportunities to lead innovative projects in AI and security, and the ability to work on cutting-edge infrastructure.
- **Notable Perks**: Focus on career development, knowledge sharing, and a "people-first" approach.

## Sources
1. [gruve.ai – Company homepage](https://gruve.ai/)
2. [gruve.ai – About Us](https://gruve.ai/about-us/)
3. [gruve.ai – Life at Gruve](https://gruve.ai/life-at-gruve/)
4. [linkedin.com/company/gruveai – LinkedIn Company Page](https://www.linkedin.com/company/gruveai)
5. [job-boards.greenhouse.io/gruve – Careers Page](https://job-boards.greenhouse.io/gruve)

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