---
title: 'Technical Support Engineer I at EasyPost'
canonical: 'https://feeny.ai/job/technical-support-engineer-i-easypost-remote-hcjfy3j7v06j'
type: 'job'
last_seen: '2026-10-19'
---

# Technical Support Engineer I at EasyPost

- **Company:** EasyPost
- **Location:** Remote
- **Work type:** remote
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/easypost-2/75484f15-1fc3-4399-92c2-5a7c6c176b81

## About EasyPost

## Company Overview
- **One-liner**: EasyPost provides a multi-carrier shipping API and logistics platform that enables eCommerce businesses to integrate shipping capabilities, generate labels, track packages, and optimize costs.
- **Entity Type**: Private (funded via multiple rounds including Seed and Series A)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2012
- **Founders**: Jarrett Streebin

## Core Business
- **Primary industries**: Shipping logistics, eCommerce infrastructure, software development (API/SaaS)
- **Target customers**: B2B – eCommerce merchants, online retailers, 3PLs, and enterprise businesses
- **Mission**: “To enable efficient, cost-effective, modern shipping experiences” [easypost.com](https://www.easypost.com/about/)

## Products & Services
- **[Shipping API](https://www.easypost.com/shipping-api/)**: Multi-carrier API that provides real-time rates, label generation, tracking, and address verification. Integrates with 100+ carriers through a single connection.
- **[Forge](https://www.easypost.com/)**: White-label shipping solution for B2B platforms, launched in April 2025, allowing platforms to embed shipping capabilities under their own brand.
- **[Luma](https://www.easypost.com/)**: AI-powered automation for shipping, launched in February 2025, designed to streamline shipping workflows using artificial intelligence.
- **International Shipping Solutions**: Partnerships with carriers like DHL eCommerce to offer cross-border shipping options.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**: Annual revenue of $125M ([linkedin.com](https://linkedin.com/company/easypost)); total funding of $91.35M across 11 rounds; ships billions of packages annually to 200+ countries ([easypost.com](https://www.easypost.com/about/))
- **Notable Investors/Partners**: Investors include 17 participants in the 2013 seed round (names not publicly listed); strategic partnerships with FedEx, DHL eCommerce, and XY Retail.
- **Growth Signals**: 
  - Company reports 450+ employees (company website) while LinkedIn shows 257 employees (likely a different metric or timeframe).
  - Recent product launches: Forge (April 2025) and Luma (February 2025).
  - Partnerships with major carriers and expansion into international shipping.
  - Active job postings (6 open roles as of search date) with a 200% monthly increase in postings.

## Competitive Advantages
- **First-mover**: Created the first RESTful API for shipping in 2012, establishing deep integrations with carriers.
- **Single integration**: Connect once to access 100+ carriers, reducing complexity for customers.
- **End-to-end platform**: Covers pre-shipping (address verification, rate shopping), shipping (label generation, tracking), and post-shipping (analytics, insurance).
- **Reliability**: Emphasizes “unparalleled reliability” and handles billions of shipments.

## Strategic Focus
- **AI and automation**: Luma product leverages AI to automate shipping tasks.
- **B2B platform expansion**: Forge targets white-label shipping for platforms and marketplaces.
- **International growth**: New international solutions with DHL eCommerce.
- **Technology leadership**: CTO Josh Lane focuses on combining software, data, and AI to simplify logistics and advance autonomous shipping systems.

## Why Work Here
- **Culture**: Company describes itself as “a diverse team of exceptional people” with a culture of “collaboration, innovation, and growth.” Values include employee well-being and community involvement. [easypost.com/careers/](https://www.easypost.com/careers/)
- **Remote/Hybrid**: Offers both remote and on-site roles. Current openings include remote positions (e.g., Insurance Sales Representative) and on-site roles in Lehi, Utah. [jobs.lever.co/easypost-2](https://jobs.lever.co/easypost-2)
- **Engineering culture**: Strong technical focus with roles in Go, software engineering, and security. CTO background includes Fastly and Engine Yard; emphasis on AI and autonomous shipping.
- **Perks**: Not explicitly listed, but company mentions investing in people through volunteering, events, and off-sites. Employer rating on LinkedIn is 2.8/5 (based on 256 reviews), with work-life balance at 3.2 and culture at 2.8.

## Sources
1. [easypost.com/about/](https://www.easypost.com/about/) – Company overview, mission, leadership, employee count, countries served
2. [linkedin.com/company/easypost](https://linkedin.com/company/easypost) – Revenue, funding, employee count, locations, recent news
3. [easypost.com/careers/](https://www.easypost.com/careers/) – Careers page with culture description
4. [easypost.com/shipping-api/](https://www.easypost.com/shipping-api/) – Product description
5. [jobs.lever.co/easypost-2](https://jobs.lever.co/easypost-2) – Current job postings and remote/on-site options
6. [Business Wire (via search result)](https://www.businesswire.com/) – Luma launch (2025-02-10)
7. [PYMNTS.com (via search result)](https://www.pymnts.com/) – Forge launch and B2B innovations

## Other roles at EasyPost

- [Senior Corporate Counsel](https://feeny.ai/job/senior-corporate-counsel-easypost-remote-nyc4rk45z3c4)
- [Technical Support Engineer I](https://feeny.ai/job/technical-support-engineer-i-tines-ireland-wen6xvt9qj8d) — Ireland
- [Technical Support Engineer I](https://feeny.ai/job/technical-support-engineer-i-tines-boston-zakv9c36qkpw) — Boston, MA