---
title: 'Technical Support Engineer II at Couchbase, Inc.'
canonical: 'https://feeny.ai/job/technical-support-engineer-ii-couchbase-inc-bengaluru-hqm1j7fhzv7e'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Support Engineer II at Couchbase, Inc.

- **Company:** Couchbase, Inc.
- **Location:** Bengaluru, India
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/couchbaseinc/jobs/4693130006

## Job description

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit [couchbase.com](http://couchbase.com) and follow us on LinkedIn and X.

Want to be part of our story? Apply today!

Job Description - Technical Support Engineer (Rotational Split Shift: Sat - Wed)

We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team you will be the primary point of contact for Couchbase customers for all technical issues.

NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can’t wait to hear from you!

## Responsibilities

- Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
- Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
- Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
- Become a product expert for customers and stay up-to-date on new features in Couchbase.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
- Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
- Act as a Single point of contact for one of the Strategic Customers.

## Requirements

- This role requires the Support Engineer to work in split shifts, either Sat-Wed on rotational basis depending on the requirements.
- BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
- 4-7 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
- Strong Unix/Linux administration skills
- Familiarity with NoSQL databases
- Experience in troubleshooting distributed high-performance systems
- Experience using Kubernetes and Docker is a plus
- Excellent analytical skills, passion for pinning down technical issues, and solving problems

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for [the Bay Area](https://www.couchbase.com/press-releases/couchbase-named-one-of-the-best-workplaces-in-the-bay-area-in-2022-by-great-place-to-work-and-fortune-magazine/) and [the UK](https://www.couchbase.com/press-releases/couchbase-awarded-uks-best-workplaces-recognition/). Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase: [News and Press Releases](https://www.couchbase.com/news-and-press-releases) [Couchbase Capella](https://www.couchbase.com/products/capella) [Couchbase Blog](https://blog.couchbase.com/) [Investors](https://investors.couchbase.com/)

Disclaimer:

Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

By using this website and submitting your information, you acknowledge our [Candidate Privacy Notice](https://www.couchbase.com/candidate-privacy-notice/) and understand your personal information may be processed in accordance with our [Candidate Privacy Notice](https://www.couchbase.com/candidate-privacy-notice/) following guidelines in your country of application.

## About Couchbase, Inc.

## Company Overview
- **One-liner**: Couchbase provides a unified, AI-ready developer data platform for mission-critical applications across cloud, on-premises, mobile, and edge environments.
- **Entity Type**: Public (Nasdaq: BASE) — acquired by Haveli Investments in a deal valued at ~$1.5 billion, closing expected H2 2025 (pending regulatory and shareholder approvals) [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2011 (via merger of Membase and CouchOne)
- **Founders**: James Phillips, Steve Yen, Dustin Sallings (Membase/NorthScale); Damien Katz, Jan Lehnardt (CouchOne)

## Core Business
- **Primary industry**: Database Software / NoSQL / Data Platform
- **Target customers**: B2B; Enterprise and SMB developers, architects, and IT teams
- **Mission statement**: "Make tomorrow better than today." Core values include acting with uncompromising integrity, being a good human, serving family, and attacking hard problems driven by customer outcomes [couchbase.com/careers](https://www.couchbase.com/careers/)

## Products & Services
- **Couchbase Capella**: Fully-managed Database-as-a-Service (DBaaS) on AWS, Azure, and GCP; includes AI services (Model Service, Vectorization, Unstructured Data Service, AI Agent Catalog, AI Functions for SQL++) [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
- **Couchbase Server**: Enterprise-grade, distributed NoSQL database with vector search and SQL++ query capabilities (on-premises/cloud)
- **Couchbase Mobile & Edge**: Couchbase Lite (embedded offline-first database for mobile/IoT devices) and Couchbase Edge Server 1.0 (lightweight, ~1GB RAM target, launched March 2025) [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
- **Tools**: Couchbase Sync Gateway (for mobile data sync), Couchbase CLI, SDKs for multiple languages, and a growing open-source ecosystem (890+ public repos on GitHub) [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)

## Market Standing
- **Valuation/Market Cap**: Acquired by Haveli Investments for ~$1.5 billion ($24.50 per share, a 29% premium to pre-announcement close) — deal expected to close H2 2025 [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
- **Key Metric**: Public company (Nasdaq: BASE) with annual revenue historically disclosed in SEC filings; total funding raised prior to IPO was ~$130M+ from Accel, North Bridge, Mayfield, Redpoint, Ignition, WestSummit, and others [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
- **Notable Investors/Partners**: Haveli Investments (acquirer), NVIDIA (NIM integration — Feb 2025), AWS (Capella listed in new "AI Agents & Tools" category, July 2025), Accel, North Bridge, Mayfield, Redpoint [couchbase.com](https://www.couchbase.com/)
- **Growth Signals**:
    - AI-powered since day one — launched Capella AI Services in Dec 2024 with LLM hosting, vectorization, and AI functions [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
    - Couchbase Edge Server 1.0 GA (March 2025) targeting offline-first, low-resource environments
    - 7.6.x maintenance releases continuing (7.6.5/7.6.6 in early 2025) with vector search and SQL++ enhancements
    - DB-Engines ranking: 40th among database management systems (Aug 2025)
    - Active developer community: 4,000+ questions on Stack Overflow, official Discord, Couchbase Labs on GitHub [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)

## Competitive Advantages
- **Unified platform**: Combines document, key-value, SQL++, full-text search, and vector search in one system — reducing complexity for modern AI and real-time applications
- **AI-native architecture**: Capella AI Services (Model Service, Vectorization, AI Agent Catalog) differentiate from traditional DBaaS offerings
- **Mobile & edge expertise**: Couchbase Lite and Edge Server enable offline-first, low-footprint deployments (1GB RAM target) — a rare capability among major NoSQL vendors
- **Open-source roots**: Built on the CouchDB and memcached lineage, with strong developer tooling, SDKs, and an active GitHub community
- **Multi-cloud & hybrid**: Available across all major clouds, on-premises, and edge — giving customers deployment flexibility

## Strategic Focus
- **AI enablement**: Deepening integrations with NVIDIA, AWS, and other AI tooling to make Capella the go-to data platform for AI agent, RAG, and vector workloads
- **Edge computing**: Expanding Edge Server capabilities for IoT, retail, and remote deployments
- **Mobile-first development**: Continuing investment in Couchbase Lite and Sync Gateway for offline-first apps
- **Cloud growth**: Accelerating Capella DBaaS adoption, especially in the new AWS "AI Agents & Tools" marketplace category [wikipedia.org](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
- **Acquisition integration**: Post-Haveli acquisition, likely focus on operational continuity and accelerating product roadmap

## Why Work Here
- **Culture & values**: Strong emphasis on "Be a Good Human, Always," "Serve Your Family," "Attack Hard Problems," and "Act with Uncompromising Integrity" [couchbase.com/careers](https://www.couchbase.com/careers/)
- **Work style**: Hybrid/remote-friendly — global offices in San Jose (HQ), Austin, Bengaluru, Tel Aviv, Manchester, Singapore, Paris, and Raleigh; many roles are remote-eligible (e.g., "Strategic Account Representative – Remote – US" in listings) [job-boards.greenhouse.io/couchbaseinc](https://job-boards.greenhouse.io/couchbaseinc/jobs/4612835006)
- **Equity & inclusion**: Offers equity as part of compensation; emphasizes diversity, inclusion, and eliminating bias [couchbase.com/careers](https://www.couchbase.com/careers/)
- **Onboarding**: "World-class onboarding plan tailored to foster growth and success from day one" — clear communication and supportive colleagues cited by employees [couchbase.com/careers](https://www.couchbase.com/careers/)
- **Growth mindset**: "Ample opportunities for learning and growth" — team comprises "smartest people in the industry" [couchbase.com/careers](https://www.couchbase.com/careers/)
- **Engineering culture**: Focus on technical excellence, honesty, enabling transformation, and driving customer outcomes; interview process includes recruiter → hiring manager → team panel [couchbase.com/careers](https://www.couchbase.com/careers/)
- **Current openings** (as of July 2025): 24 jobs listed across R&D (Bengaluru, Manchester, San Jose), Developer Advocates (Bengaluru), Sales Engineers/Architects (Singapore, Bangalore, Remote US), Finance, Marketing, and more [job-boards.greenhouse.io/couchbaseinc](https://job-boards.greenhouse.io/couchbaseinc/jobs/4612835006)

## Sources
1. [Couchbase Careers](https://www.couchbase.com/careers/)
2. [About Couchbase](https://www.couchbase.com/about/)
3. [Couchbase Wikipedia](https://en.wikipedia.org/wiki/Couchbase,_Inc.)
4. [Couchbase Jobs (Greenhouse)](https://job-boards.greenhouse.io/couchbaseinc/jobs/4612835006)
5. [Couchbase Homepage](https://www.couchbase.com/)

## Other roles at Couchbase, Inc.

- [Sr Enterprise Sales Representative](https://feeny.ai/job/sr-enterprise-sales-representative-couchbase-inc-bengaluru-wfbd0s508aq0) — Bengaluru, India
- [Sr Salesforce Business Analyst](https://feeny.ai/job/sr-salesforce-business-analyst-couchbase-inc-raleigh-csk3jxhxpw00) — Raleigh, NC
- [Sr Technical Product Marketing Manager](https://feeny.ai/job/sr-technical-product-marketing-manager-couchbase-inc-raleigh-twxj88gv6wyh) — Raleigh, NC / -, United States
- [Sr Product Manager](https://feeny.ai/job/sr-product-manager-couchbase-inc-bengaluru-k6g87e39t6gz) — Bengaluru, India
- [Sr Product Manager](https://feeny.ai/job/sr-product-manager-couchbase-inc-united-states-1jf6rqymexjm) — United States
- [Director, AI Platform](https://feeny.ai/job/director-ai-platform-couchbase-inc-bengaluru-8jtj5t0gcdza) — Bengaluru, India
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-couchbase-inc-india-5zqn1qp8nazf) — India
- [Senior Enterprise Sales Representative](https://feeny.ai/job/senior-enterprise-sales-representative-couchbase-inc-india-w7erha32e19p) — India
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-couchbase-inc-india-yacfczaszjmy) — India
- [Sr Financial Analyst, GTM Finance](https://feeny.ai/job/sr-financial-analyst-gtm-finance-couchbase-inc-raleigh-kbg39yhy6gxe) — Raleigh, NC